NORMAN TYLER

**** *. **** ****

Eudora, KS

785-***-**** (cell)

e-mail: ac12nb@r.postjobfree.com

CAREER SUMMARY

- Industry/field HR experience and formal training (Master’s degree)

- Recruiting, Benefits, Compensation, Relations, Performance, Safety, union, experience

- Communicated with multiple lines of authority to determine issues and plan actions

- Technical training development, documentation, and delivery experience

- Project and change management experience, strong analytical and organizational skills

- Implemented new billing process and recouped over $200,000, the first year

- Managed $16 million monthly invoicing for medical accounts

- Supervised Quality Assurance department to track contract compliance and grievances

TECHNICAL

- Software delivery experience, training, and technical documentation creation

- Experienced in Windows Suite of software, SAP, Taleo, SmartLaborII, PPMC, others

WORK EXPERIENCE

Hewlett Packard Enterprise, Topeka, KS

Oct. 2016 – Present

Workforce & Resource Manager

- Utilize Master of Human Resource knowledge in recruitment process

- Recruit technical candidates for expansion project, coordinate and conduct interviews

- Align and facilitate interviews with prospective clients with Project Managers

- Track and update record retention software of candidate progress

- Prepare, submit, and present weekly candidate progress updates with hiring managers

Hewlett Packard Enterprise, Topeka, KS

May 2007 – Oct. 2016

Financial Account Management (Medicaid account)

- Coordinate and prepare monthly invoice and billing for six multi-million dollar accounts

- Comply with corporate and federal guidelines (including GAAP, SOX compliance)

- Forecast weekly, monthly, quarterly budget, cost, and revenue streams

- Maintain, submit, and control monthly fiscal operating reports

- Create other financial information/reports as needed by Kansas account

- Facilitate and coordinate account financial activities with Account Managers

- Account lead for SAP time tracking, updates, reports, training

Hewlett Packard/Electronic Data Systems Topeka, KS

May 2006 – May 2007

Business Analyst

- Special assignment project; update and test new business functionality (National Provider Identification)

- Initiated program management, systems life cycle, and Lean Six Sigma training for self-development and System’s team

- Special assignments to target performance tracking, reporting, and auditing account financials

- Business lead on systems upgrade regarding auto-generation of internal documents

Electronic Data Systems, Topeka, KS

May 2002 – May 2006

Quality Assurance Supervisor

- Created processes and supervised Quality Assurance team, composed of professional and hourly staff

- Performed human resource management for team including recruiting, employee performance plans, time tracking, mentoring, and development

- Directed processes for quality of care, appeals, billing research, contract/RFP compliance, and business unit quality for Medicaid account (over 400,000 beneficiaries and providers)

- Facilitated business practice documentation regarding processes and improvement initiatives

- Coordinated monthly meetings with State and medical professionals regarding problem solving, trending, education, and customer focus

- Modify/service existing tools/database to track quality assurance audits and reports for account

- Create, research, compile, review, and distribute account statistic and trending reports

- Facilitate weekly change order management sessions

- SOX - Review and proof financial statements with account manager

EDUCATION

Ottawa University, Ottawa, Kansas

-M.A. Human Resources

University of Kansas, Lawrence, Kansas

-B.A. Business Administration

PROFESSIONAL AFFILIATIONS

-Toastmasters International

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