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Customer Service Sales

Winter Haven, Florida, 33881, United States
August 29, 2017

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Ashlee R. Smothers

**** **** ** **

Winter Haven, FL 33881


Professional Summary

Diligent, organized, and resourceful in facilitating project flow and internal departmental communication while managing multiple tasks. Looking to offer strong educational background in Business Administration and ability to work well with people in order to enhance customer satisfaction and experience.


San Joaquin Valley College – Lancaster, CA Degree Completion: Nov 2014

Associate in Science Degree in Business Administration

Perfect Attendance SJVC (October, 2013)

Certifications & Achievements

Microsoft Office Specialist: Word & Excel

Proficient in Microsoft Access & PowerPoint

Ability to type 46 WPM

Senior Awards – Expository Reading and Writing

CIF Southern Section Championships – Lady’s Golf

Archery Shooters Association – Women’s Hunter **Current **

Work Experience

ABL Technology – Dundee, FL June 2016 - Current

Office Manager

Provide excellent customer service, answer phones, coordinate shipping and payment from customers, maintain a clean work environment, manage online parts store, organize and file necessary paperwork for future references, keep sites maintained, keep listings current and accurate. Coordinate and discuss with many clients and prospective clients.

Coordinate shipping via third party and in house. Assure that all parties are being effectively communicated to with any changes and or updates. Assign and be sure dispatch is up to date on all service needs.

Logistics Experience: coordinating and discussing shipping arrangements and details.

Evaluate each call that comes in and direct to specific sales rep.

Maintain database and maintain parts store and upkeep inventory and equipment.

Wal-Mart – Warsaw, MO & Winter Haven, FL Feb 2015 – June 2016

Inventory Control Specialist Associate

Utilizes handheld scanner to identify items needed on the sales floor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift

Unloads merchandise from delivery trucks and places stock in the appropriate location such as the backroom and sales floor.

Communicates and responds effectively to Customer questions about merchandise.

Antelope Valley Hospital – Lancaster, CA Apr 2014 – Dec 2014

Human Resources Intern

Serves as the initial contact for the Human Resources Department greeting applicants, vendors and visitors while also responding to multiple phone extensions

Provide secretarial duties in accordance with specific instructions and established work procedures.

Macys – Palmdale, CA Aug 2013 – Dec 2014

Sales Associate in Cosmetics

Deliver friendly and professional customer service

Maintain an organized and clean environment

Open and close registers and make sure everything is in order for the day

Incorporate the MAGIC selling process to ensure customers they will have an affordable luxury, outstanding service, an attractive shopping environment, and a sense of compassion.

Northrop Grumman – Palmdale, CA Feb 2013 – May 2013

Administration Intern

Worked on the F-35 team as an administrative assistant

Prepared meetings and luncheons for 20 – 30 managerial staff

Coordinated with other Aerospace companies

Developed Word, Outlook, Excel, and PowerPoint Skills

Volunteer Experience

Lockheed Martin & Antelope Valley College – Community Liaison (August, 2011)

The Highlands Christian Fellowship – Children’s Ministries Leader (2009-2014)

Ridge Archers – Archery (Jan,2016-Current)

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