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Customer Service Data Entry

Location:
Knightdale, North Carolina, United States
Posted:
August 29, 2017

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Sharon Lorraine Golphin

**** ********** **.

Raleigh, NC 27616 Phone: (919) ***-**** Etc.

Email: ac12lw@r.postjobfree.com

Computer

Objective

To bring to your organization enthusiasm, dedication, responsibility, integrity and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:

Management, bookkeeping, accounts receivable, accounts payable, administrative, sales, customer service, billing, and insurance claim, pharmacy technician skills.

(Biologics Specialty Pharmacy) Start date 10/07/2016 still employed.

Work Intake Faxes, Referral, Precription, File attachments, update Referrals,

Computer, Fax Machine, Printer, Phones calls, to Doctors, Ma, Nurse, Rn, assit with other duties

Etc.

(Servant/ Stanley Long Term Care Pharmacy) Start date 12/07/2015 Still employed.

Bubble Packing Prescription

filling round about 800 to 1000 Per day

put away drug order

making sure stock is put away that day

order as we fill

computer data entry

(Xerox (CVS Caremark Specialty Pharmacy Technician, start date 12/1/2014 end date 09/07/2015

•Work Cases From Doctor’s office

•Work faxes Prior Authorization/appeals

•Review Claims

•Review icd9 codes

•Mandatory Outreach Speak with Clients/ inbound and outbound calls Checking Billing/ Insurance/ Responsibility

to Greeting Patient.

•Fill Prescription over the phone/Pa’s Data Entry, computer skills

•Assistance,Doctors,MA,Pharmacist /LPN CMA/ etc

(BCBS of North Carolina) 06/17/2013-05/15/2014 Customer

Service Rep Default Department.

*Transfer inbound and outbound calls

*updated members information in data base

*Review enrollment status

*Review initial dates and term dates

*checking billing status

*Data Entry/computer

*spread sheets

*check e-mail for new updates for enrollment

Xerox Company (ACS) 1/9/2012 - 03/22/2013

Customer Service Agent

(Pharmacy Technician)

Coverage Determination Department

•Work Cases From Doctor’s office

•Work faxes Prior Authorization/appeals

•Review Claims

•Review icd9 codes

•Mandatory Outreach Speak with Clients/ inbound and outbound calls Checking Billing and Records, Responsibilit to

Greeting Patient.

•Fill Prescription over the phone/Pa’s Data Entry, computer skills

•Assistance,Doctors,MA,Pharmacist

•Ma, Case Manager, Social-worker, Secretary

•Assistance Patient with insurance plans

•Medical Terminology

•Brand and Generic name drugs pharmacy LTC facility Etc.

Experience

Sharon L. Golphin 1 P a g e

Rite Aide Pharmacy 12/2005-2009 -2012

Pharmacy Technician

•Customer service, filing Prescription billing, data entry.

•Handle merchant services accounts & pull out of date drugs, and record data.

information to determine accuracy of client issues to determine solutions for errors.

•Help Assit the pharmacist, billing methods and procedures to prevent future complaints.

•Followed up on recommended adjustments to ensure proper health services, assist Insurance Agent, assist with LTC facilities, assit Patient with medication and terms.

Pharmacy Technician For Eckerd Pharmacy – 05/2003 -11/2005

Lead Technician

•Planned, organized, and directed proper nutritional regiment to maintain the daily procedures of the patience’s questions about their medical needs.

•Evaluated, inspected, and surveyed areas and activities to eliminate potentially hazards situations.

•Prepared and filled prescriptions.

•Inventory, ordered, and pulled out of date drugs to maintain the work flow.

•Data entry, computer, faxes, calls, assist pharmacist.

Kaiser Permanente Medical Center (Pharmacy Technician (1989-2001)

As a Pharmacy Technician Duties - Customer Services, filling prescription assist by pharmacist, compounding, billing insurance billing, third party claims, computer data entry, faxes, machine, fill chemo drugs under hood, complete orders needed, assist patients with there, medical needs and questions.

Education

Ashworth University-2008-2009 ONLINE COURSE

Atlanta, GA

•Medical Billing Specialist( classes in Durham NC)

•In School for (PTC)Here in Raleigh NC, will Give More Details, Certification from Local pharmacy Eckerd drug retail

Catonsville Community College-1989-1990 ON CAMPUS

Catonsville MD

•S Certified- Medicine Aide

Additional Skills

•General computer skills (email, Internet, word processing, spreadsheets, Microsoft word, excel, PowerPoint, Outlook.

•Various office equipment (fax machines, printers, labeling).

•Providing excellent customer service, great communication skills, & perfect attendance Excellent customer service & relations skills.

References (Dennis Myles) Contact 919-***-****

Available on Request

Sharon L. Golphin 2 P a g e



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