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Customer Service Manager

Location:
Parkersburg, West Virginia, United States
Posted:
August 29, 2017

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Chad Richards

**** **** ****** *****: (304) ***-****

Vienna, WV 26105 Email: ac12lm@r.postjobfree.com

Professional Experience

NETWORK WEST VIRGINIA CABLE FEBRUARY 2014 – NOVEMBER 2016

RESULTS RADIO, PARKERSBURG, WV

Interviewed coaches and athletes

Creating and hosting pre-game shows

Creating imaging for broadcasts

Proficient in football, basketball, baseball and softball broadcasting

PROGRAM DIRECTOR SEPTEMBER 2012 – NOVEMBER 2016

RESULTS RADIO, PARKERSBURG, WV

WVNT-AM & WADC-AM

Trained staff on Results Radio studio systems and production

Performed digital production work on commercials, did voice work and dubs

Responsible for a minimum of 48 public live broadcasting appearances per year

Scheduled and programmed air time

Developed Public Service Announcement in conjunction with various non-profit organizations

Managed all program logs, including scheduling programs, public service announcements, promos and commercials and working closely with station’s clients, ad agencies and sales and production department in order to prepare a minute-by-minute schedule for the broadcast day

ASSISTANT PROGRAM DIRECTOR MAY 2009 – NOVEMBER 2016

RESULTS RADIO, PARKERSBURG, WV

WHBR-FM

Performed digital production work on commercials, did voice work and dubs

OPERATOR ON DUTY MARCH 2008 – NOVEMBER 2016

RESULTS RADIO, PARKERSBURG, WV

Managed the day-to-day operations of stations

Created imaging, held midday air shift, managed on-air staff, and scheduled music

Filled in on WGGE-FM (Country) and WXIL-FM (CHR) air shifts when needed.

VOICE TALENT JUNE 2010 – CURRENT

SUDDENLINK COMMUNICATIONS, PARKERSBURG, WV

Provided voice-over work for Suddenlink media as needed

Assisted in television commercial production

SPORTS PLAY-BY-PLAY/COLOR COMMENTATOR AUGUST 2009 – NOVEMBER 2016

Responsible for interviewing coaches and athletes

Creating and establishing pre-game show

Creating imaging for broadcast

Proficient in football, basketball, baseball and softball broadcasting.

ASSISTANT MANAGER NOVEMBER 2006 – MARCH 2008

COLLECTIBLES ETC., GRAND CENTRAL MALL, VIENNA, WV

Exceptional ability to stay attentive when dealing with customers

Proven ability to grasp product knowledge and relay product information in a concise and potent manner

Analytic thinking aimed at resolving customers’ issues in a proactive manner

Daily store operations including stocking shelves and setting up visually engaging displays

Managed marketing promotions and sales

Responsible for inventory and ensuring all items were accounted for

Trained staff and new employees

Scheduled staff to ensure seamless coverage

SENIOR ASSISTANT MANAGER

FOOTACTION USA, GRAND CENTRAL MALL, VIENNA WV AUGUST 1996 – MARCH 2003

Customer Service.

Daily store operations.

Human resources, hiring, training and scheduling staff.

Marketing and merchandising.

Education

Associates in Criminal Justice: West Virginia University – Parkersburg, Parkersburg, WV (2006)

May 2006

Awards

2013 WVBA Rock Station of the Year. WHBR-FM

2012 WVBA Best Play by Play. WVNT-AM

2011 WVBA Best Play by Play. WVNT-AM

2011 WVBA Best Talk Show. “Sports and a Donut.” WVNT-AM

2011 WVBA Rock Station of the Year. WHBR-FM

Skills and Abilities

COMPUTER PROGRAM EXPERIENCE:

Microsoft Office

10 Years of Experience with Adobe Audition, Audio Vault, AV Air, Scott Studios and STORQ.

BEARFEST 2010 – 2016

Annual Rock festival held locally in the Mid-Ohio Valley.

Coordinated stage times and set time for 10-15 acts on multiple stages.

Allocated space in venue for vendor, merchandise, food and beverage access.

Planned stage orientation to maximize patron visibility and sound quality

PARTY LIKE A ROCK STAR (PLAR) 2010-2016

Station promotion that engaged 103 listeners to participate in an exclusive rock show held locally

Created original themes for each event

Collaborated to produce imaging to create on-air excitement

ORIGINAL PROGRAMMING

Created local sports show called, “Sports and a Donut”

Focused on local sports and covered national events such as The Greenbrier Classic Golf Tournament and Pittsburgh Steelers training camp.

Hosted regular guests, for instance: Tony Caridi, Play-by-Play announcer for WVU and Fred Persinger, High School Football savant

Programing received the “Best Talk Show” award in 2011 from the West Virginia Broadcasters Association

15 plus years of customer service experience and training.



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