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Customer Service Representative

Miami, Florida, United States
August 29, 2017

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Whitney Stroud

Miami, FL - 786-***-****

Authorized to work in the US for any employer


Customer Service Representative

iQor - Miramar, FL - April 2014 to June 2017

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access electronic and paper cataloging systems to look up product information and availability.

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

Picker and Q.A

All American master electronics warehouse - Miami Gardens, FL - November 2012 to April 2014

• Received pick tickets from Warehouse manager

• Read order to determine catalog number, size, color, and amount of goods

• Picked customer orders for consignment

• Ensured that the accurate number and type of product was loaded and shipped

• Obtained products from bins and shelves

• Re-packed and weighed orders

• Maintained material handling tools

• Carried and transported orders to shipping locations

• Ensured orders are staged in array of delivery

• Maintained security of the merchandise in warehouse Stocker/Customer Service

WALMART SUPERMARKETS - Miami Lakes, FL - 2008 to April 2011 Responsibilities


• Greet customers in a sociable and gracious manner

• Process and generate bills, accept cards and cash for payments

• Handle POS and balance cash drawer on daily basis

• Participate in end of the month inventory and cycle counts

• Organize shelves and merchandise

• Assist customers with the bagging of items

• Maintain clean and sanitized checkout area


High school or equivalent

Hialeah-Miami Lakes Senior High School - Hialeah, FL 2003 to 2007


picker (2 years), call center (3 years), package handler (2 years), retail (3 years), Customer Service (6 years)


•Ability to quickly learn from scratch.

•Adjusting to new work environment.

•Easily gaining new skills – without difficulties.

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