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Customer Service Manager

Rocky Point, North Carolina, United States
August 29, 2017

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Roderick Smith


Rocky Point, NC 28457 - 910-***-****

To obtain the Manufacturing Engineering Manager Position, that offers growth and where dedication to excellence and transferable skills would be a valuable asset. Authorized to work in the US for any employer


Engineer/Certified Sprayer

CINCINNATI THERMAL SPRAY - April 2001 to Present

Production (04/01-Present)

Develop new thermal spray coating and processes utilizing CPK for frequency of testing

Responsible for developing new parts for thermal spray which include technical plans and VSEs, General Electric blueprint requirements and company procedures within GE Aircraft as well as marine refrigerant compressors for thermal spray.

Responsible for developing and inventory of hard tooling masks for Aircraft as well as marine refrigerant compressors for thermal spray.

Interact with customer on a regular basis to address any problems that arise.

Participate in the Corrective Action team works to correct these problems and implement ways to keep it from reoccurring.

Responsible for making drawings in AutoCAD of tooling, plant layout or any other object that needs a drawing for recordkeeping or development purposes.

Responsible for developing a thermal spray gun (SG100) and closed loop control console that was new to the company. This included developing parameters, part rotation speeds, technical plans, VSE's, and air stand for the new style turntable that were installed in this booth.

Manage gun part hardware inventory levels for the new gun that I developed at Cincinnati Thermal Spray.

Certified Sprayer for Aircraft Thermal Coating. This allows me to spray production parts, which I am required to do on an as need basis to help meet customer demand.

Received Employee of the Quarter four times since hire date. I have also received Employee of the year for 2002.

Production Controller

SUMITOMO ELECTIC LIGHTWAV, LIGHTSPEC OPTICAL FIBER, L.L.C - Research Triangle Park, NC - November 1998 to April 2001

Complete coordination and multi-task responsibilities including shipping and receiving of fiber optic materials. Document requirements and project processes.

Maintain inventory levels in accordance with production material needs.

Ensure achievement of departmental and company SOP regarding budget and individual goals.

Monitor productions work to assure JIT shipments in all areas of production. Analyze and make current documentation so all needed material and information for builds remain accurate. Report daily shipments to corporate executives.

Rewind Technician B

Inspection - November 1997 to November 1998

Supervised fiber optic cable quality utilizing computer controller equipment/techniques.

Documented and accurately reported inspection results. Ensured product acceptance based on detailed specifications; determined disposition utilizing computer controlled disposition computer. Warehouse Manager

MOBILELAND - Spring Lake, NC - April 1996 to September 1997 Provided complete building material warehouse management functions; position required direct and extensive customer contact and coordination skills. Maintained inventory levels.

Responsible for schedule development for new and established customers.

Plan and make daily decisions regarding finished product requirements and personnel duties. Creel Operator, Baler, Cutter

E.I - Dupont, DE - November 1994 to March 1996

Evaluated manufacturing processes in laboratory to ensure product quality met Standard Operating Condition

(SOC) prior to release. Won recognition for equipment problem troubleshooting skills EDUCATION

Bachelor of Science in Industrial Technology


May 1994


NC Contractors License

January 2016 to January 2017

Renew yearly



* Engineering

* Materials Coordination

* Customer Services

* Production Analysis/Testing

* Quality Assurance/Control

* Fabrication Assembly/Tooling

* Production Control

* Warehouse Management

* Report Writing/Creation

* Shipping & Receiving

* Customer Service Troubleshooting

* Production/Shipment Documentation

* Process Improvements

* Documentation

* Manufacturing Process Analysis

* Manufacturing Equipment Skills

* Mechanical Equipment Skills

* Training Development


Proven professional skills with engineering solid planning, coordination, communication, and diverse production control skills.

Varied background in coordination of multiple projects with attention to quality and manufacturing requirements, manufacturing production control, shipping and receiving requirements.

Software: Windows 95, Windows 98, Windows 2000, Microsoft Word, Excel, AutoCAD 2000, Micrografix

Strong engineering and manufacturing production experience/knowledge.

Proven training experience base includes specific skilled and talent in coordination personnel and projects, safety and quality control for multiple personnel.

Selected program management knowledge and awareness of issues, including: manufacturing planning, corporate planning, inventory control, inventory management, task prioritization, production prioritization, cost efficiency, material coordination, material management, to ensure total adherence or product to customer specifications, quality standardizations, and safety issues.

Able to coordinate and develop projects, defining and delivering plant efficiency and planning improvements regardless of the manufactured product produced.

Basic experience in personnel and team management functions

Excellent organizational, time management and overall scheduling skills in a fast-paced, high stress, and deadline-oriented environment.

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