Dynamic and versatile administrative professional with over 15 years’ experience providing outstanding support to office environment

SUMMARY OF ACHIEVEMENTS

Highly organized with effective communication and interpersonal skills, facilitating successful interaction with peers and colleagues from diverse ages, cultures and professions

Designed and maintained spreadsheets of sales records thus reducing access time for retrieval of information and creating reports

Improved office efficiency by establishing a systematic filing system

Trained colleagues on Excel and Mail Merge thus enabling them to complete their work quickly and efficiently

Achieved praise for single handedly coordinating meetings and organizing travel and hotel arrangements on short notice

Strong computer skills in MS Office applications (Excel, Word and PowerPoint), Internet and Email

PROFESSIONAL EXPERIENCE

Waddell Insurance Brokers, CAN 2011 to 2015

Receptionist/Administrator

Greeted all clients and prospects.

Screened telephone calls to be directed to the concerned person enabling timely response

Prepared auto and home insurance quotes for new clients

Assisted and prepared customer presentations and correspondence

Processed all invoicing accurately thus enabling a smooth month end process

Recorded, updated and maintained the filing system and data entry

Retrieved data through EDI sessions and maintained daily back-up of the system thus ensuring policies uploaded the previous day are logged in accurately

Maintained stationary supplies

Sorted and distributed all mail including couriers and confidential documents.

Abu Dhabi Men’s College (HCT), UAE 2006 to 2011

Administrative Assistant

Coordinated meetings, conferences and transcribed meeting minutes and agendas

Effectively managed and maintained executive schedules

Prepared Excel templates to effectively plan and schedule faculty time

Researched material which resulted in successful publishing in periodicals and journals

Assisted with accreditation documentation which resulted in Chemical program being certified for 5 years

Performed clerical functions such as preparing correspondence, receiving visitors and scheduling meetings

Tracked student registrations enabling smooth integration into their choice of programs

Organized student summer internship programs to Japan for 14 students of Chemical Engineering department

Interfaced extensively with registered students (300+) and customers

Alan Dick Middle East, UAE 2000 to 2005

Bid Coordinator

Maintained an accurate database of all enquiries and contracts required for sales presentations and meetings

Initiated and developed user friendly worksheets for preparation and timely submissions of monthly and weekly reports

Prepared and compiled documentation for submission of bids/tenders

Assisted with incorporating data into CRM (Customer Relationship Management Software)

Handled information request and customer enquiries

Filed and retrieved corporate documents and records

T. Choithram & Sons, UAE 1997 to 2000

Secretary

Maintained executive schedules, opened, sorted and distributed incoming correspondence, including faxes and emails

Assisted with preparation of sales targets and incentives earned by sales executives

Generated monthly sales reports (Excel spreadsheets)

Assisted in preparation of Power-Point presentations and recorded meetings

EDUCATION

University of Mumbai, India

Bachelor of Arts in Economics 1996

TRAINING AND CERTIFICATION

Nadia’s Training Institute, UAE

Management Skills for Executive Secretaries 2005

Davars Secretarial College of Commerce, India

Diploma in Secretarial Practice 1994

Keywords: Calendar/Scheduling, Minutes & Agendas, Travel Planning & Itineraries, MS-office packages

References available upon request

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