Dynamic and versatile administrative professional with over 15 years’ experience providing outstanding support to office environment
SUMMARY OF ACHIEVEMENTS
Highly organized with effective communication and interpersonal skills, facilitating successful interaction with peers and colleagues from diverse ages, cultures and professions
Designed and maintained spreadsheets of sales records thus reducing access time for retrieval of information and creating reports
Improved office efficiency by establishing a systematic filing system
Trained colleagues on Excel and Mail Merge thus enabling them to complete their work quickly and efficiently
Achieved praise for single handedly coordinating meetings and organizing travel and hotel arrangements on short notice
Strong computer skills in MS Office applications (Excel, Word and PowerPoint), Internet and Email
PROFESSIONAL EXPERIENCE
Waddell Insurance Brokers, CAN 2011 to 2015
Receptionist/Administrator
Greeted all clients and prospects.
Screened telephone calls to be directed to the concerned person enabling timely response
Prepared auto and home insurance quotes for new clients
Assisted and prepared customer presentations and correspondence
Processed all invoicing accurately thus enabling a smooth month end process
Recorded, updated and maintained the filing system and data entry
Retrieved data through EDI sessions and maintained daily back-up of the system thus ensuring policies uploaded the previous day are logged in accurately
Maintained stationary supplies
Sorted and distributed all mail including couriers and confidential documents.
Abu Dhabi Men’s College (HCT), UAE 2006 to 2011
Administrative Assistant
Coordinated meetings, conferences and transcribed meeting minutes and agendas
Effectively managed and maintained executive schedules
Prepared Excel templates to effectively plan and schedule faculty time
Researched material which resulted in successful publishing in periodicals and journals
Assisted with accreditation documentation which resulted in Chemical program being certified for 5 years
Performed clerical functions such as preparing correspondence, receiving visitors and scheduling meetings
Tracked student registrations enabling smooth integration into their choice of programs
Organized student summer internship programs to Japan for 14 students of Chemical Engineering department
Interfaced extensively with registered students (300+) and customers
Alan Dick Middle East, UAE 2000 to 2005
Bid Coordinator
Maintained an accurate database of all enquiries and contracts required for sales presentations and meetings
Initiated and developed user friendly worksheets for preparation and timely submissions of monthly and weekly reports
Prepared and compiled documentation for submission of bids/tenders
Assisted with incorporating data into CRM (Customer Relationship Management Software)
Handled information request and customer enquiries
Filed and retrieved corporate documents and records
T. Choithram & Sons, UAE 1997 to 2000
Secretary
Maintained executive schedules, opened, sorted and distributed incoming correspondence, including faxes and emails
Assisted with preparation of sales targets and incentives earned by sales executives
Generated monthly sales reports (Excel spreadsheets)
Assisted in preparation of Power-Point presentations and recorded meetings
EDUCATION
University of Mumbai, India
Bachelor of Arts in Economics 1996
TRAINING AND CERTIFICATION
Nadia’s Training Institute, UAE
Management Skills for Executive Secretaries 2005
Davars Secretarial College of Commerce, India
Diploma in Secretarial Practice 1994
Keywords: Calendar/Scheduling, Minutes & Agendas, Travel Planning & Itineraries, MS-office packages
References available upon request