VICTORIA JERDE

* ******* *****, *******, ** ***** • 415-***-**** mobile • ac12jf@r.postjobfree.com

Professional Summary

Due to having several years' experience in different business environments ranging from private elementary schools, mental health facilities and non-profit organizations, I have acquired notable skills pertaining to customer experience with door-to-door sales, retail sales, and various customer service-oriented and product oriented businesses. Past environments also included commission-based and salaried pay structures. Always displays excellent interpersonal communication skills, work ethic, organizational skills and professional, yet amiable demeanor. Skills

● Microsoft Word, Microsoft Excel.

● Typing speed 80 WPM.

● Filing and data archiving

● Professional phone etiquette

● Appointment setting

Excellent communication skills

Articulate and well-spoken

Accurate and detailed

Works well under pressure

Critical thinker

Work History

Autodesk eStore Support Specialist, June 2017 – August 2017 (San Rafael, CA)

● Provided high level of customer service over multiple communication platforms using several tools pertaining to customer accounts and various software products and licenses.. Ultragenyx Pharmaceuticals Administrative Assistant, April 2017 - May /2017 (Novato, CA)

● Organized and redirected industry-specific publications to related department individuals. Maintained updated schedule and list meetings and engagements. Maintained up to date collection of relevant publications within digital library.

Mueller Glass Administrative Assistant, September 2016 – February 2017 (San Rafael, CA)

● Answered and quickly redirected up to five calls per half hour. Answered and managed incoming and outgoing calls while recording accurate messages. Ordered and distributed office supplies while adhering to fixed office budget.

● Greeted numerous visitors, including vendors and interview candidates. Helped distribute employee notices and mail around the office. Completed data entry, tracked orders and maintained customer invoice system. Frequency Yoga Staff – July 2012 – May 2017* (San Rafael, CA)

● Assists with creating and managing customer membership sales and accounts.

● Maintains studio appearance, organizes and maintained work exchange program. Bruce Graham Ventures Executive Assistant, 01/2013 to 07/2013 – San Francisco, CA

● Assisted with funding research, grant portfolio management, and grant writing processes. Provided support with general administrative and personal tasks.

Rosetta Stone Language Learning Consultant, February 2012 – January 2013 (San Francisco, CA)

● Provided customers with in-depth product knowledge and general educational consulting. Maintained inventory presentation and consistently met sales goals each term. Kohl's Department Stores Customer Service Representative, 12/2008 to 01/2010– San Rafael, CA

● Assisted with customer transactions and maintained visual merchandise. Maintained accurate cash balances for opening and closing business day registers. Assisted store manager with correcting errors from daily sales. Marin Dry Clean Marketing Team Lead, February 2006 – February 2008 (Corte Madera, CA)

● Initiated customer communication through literature and in-person interactions. Trained and organized new personnel within marketing team. Provided administrative support at company headquarters. Verizon Wireless Customer Service Representative, July 2004 - January 2006– Corte Madera, CA

● Responsible for first point of contact pertaining to technical and account-related issues. Assisted with technical issues. Maintained visual merchandising.

Education

Mills College BA, French Studies 2006

References furnished upon request.