Customer Service Data Entry

Delilah A McLemore

*** ***** ******, ***** **** TX 75104 972-***-**** *******@*****.***

Objective

Service-driven professional with 20+ years’ progressive front desk handling and office management experience within healthcare settings. Notable proficiency in physician assistance and commendable skills in patient coordination. Administrative skills along with proficiency in medical terminology in order to orchestrate a smooth flow of office operations.

Education

EL CENTRO CCC 2008-2009

AMAECO SMITH HIGH SCHOOL 1980 DIPLOMA

Experience

General clerk II parkland Hospital 11/2004- Retired 6/2017

Greet patients, start registration process, verify and/or obtain demographic information upon arrival in a timely manner, and schedule appointments

Diagnostic coding for pap & GC’s, schedule and review all appointments and referrals, verify medical records are not duplicated and insurance verification.

Successfully interact with doctors’ offices, hospitals, and healthcare professionals.

Assists in the accurate documentation of patients for responding to inquiries, retrieve fax, medical/OB medical records, answer phones, office memos and in and outgoing mail

Receptionist caring hearts & Assisted Living 06/2002-10/2004

Customer Service, supported Clerk, Answered phones, Filed confidential documents, data entry, and input payroll time

Scheduled appointments, intake new residents as in going over house rules and state regulations

RECEPTIONIST/ SMITH PERSONNELTEMPORARY 06/2002-10/2004

Greeted customers and directed them to correct appropriate area

Inputted all documents into system, data entry, answered phones, filed important documents, typed and distributed of all incoming and outgoing mail

ADMINISTRATIVE ASSISTANCE HOLMES MURPHY & ASSOCIATES INS CO. 05/1999-01/2002

Team Lead for file area, Customer Service Representative, Inputted insurance claims into system and set up files

Answered and screened calls, filed, typed, responsible for all incoming and outgoing mail on daily basis and paid medical and legal bills for the company

Skills & Abilities

Ability to handle multiple tasks efficiently & accurately / Knowledge of Microsoft 2010 Word, Excel & PowerPoint /Pharmacy Tech experience/ Insurance Claim Processing / Operate office Machinery/ Great organizational skills / Problem solving abilities / Attention to details / Compute, record, and proofread data and other information, such as records or reports / Complete work schedules, manage calendars, and arrange appointments / Review files, records, and other documents to obtain information to respond to requests / Knowledge of medical terminology / Typing at 40 gross wpm/ 10 Key by Touch/Easy trained, Fast Learner

References

References are available upon request.

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