Tangela S laughter

**** * ******** * *

Allen, T X 7 5002

ac12hl@r.postjobfree.com - .

Mobile: 214-***-****

Self-directed c ustomer s ervice p rofessional w ith e xtensive e xperience i n t he f inancial a nd m edical industries. H ighly c ompetent i n a ll a reas o f o ffice a dministration a nd e xecutive s upport. S trong c ustomer service a nd p roblem s kills. P roven a bility t o c ommunicate w ell w ith d iverse g roups a nd i ndividuals. Organized a nd e fficient w ith s trong c ommunication s kills a nd t he a bility t o m anage m ultiple t asks i n a fast p ace e nvironment.

Desired J ob T ypes:

● Full-time

● Part-time

● Temporary

Work E xperience:

State F arm

May 2 016- P resent

Sales

Richardson, T X

Duties:

● Received c alls f rom c lients i nquiring i nsurance q uotes.

● Interview p rospective c lients t o g et d ata a bout t heir f inancial r esources a nd d iscuss e xisting coverage.

● Explain t he f eatures o f v arious p olicies Analyze c lients’ c urrent i nsurance p olicies a nd s uggest a dditions o r c hanges.

● Customize i nsurance p rograms t o s uit i ndividual c lients.

● Handle p olicy r enewals

● Maintain e lectronic a nd p aper r ecords

Help p olicyholders s ettle c laims.

P rimerica

(Donna S peller)

August 2 013- P resent

Administrative A ssistant / A ccounts P ayable Arlington,TX

Duties:

● Perform d ay t o d ay m anagement o f a ll p ayment c ycle a ctivities a nd p rovide e fficient c lient service.

● Keep t rack, p rocess a nd r econcile p ayments a nd e xpenditures, p urchase o rders, i nvoices, statements, c hecks, r efund r equisitions e tc, i n c ompliance w th f inancial p olicies a nd p rocedures.

● Ensure c orrect a pproval, s orting, c oding a nd m atching o f i nvoices/receipts.

● Liaise w ith i nternal a nd e xternal c lients Regularly t abulate d ata a nd c ompile n ecessary r eports.

● Continuously i mprove p ayment p rocesses

Skills:

* M icrosoft O ffice

* A ccounts P ayable/ R eceivables

Customer S ervice

Problem R esolution

Database M anagement

* O ffice S upport

* T ype 4 0+ w pm

* M icrosoft E xcel

* C opying a nd p rinting

Warrantech

March 2 013- A ugust 2 013

Customer S ervice

Bedford, T X

Duties:

● Worked o n a t eam t hat m aintained t he h ighest c ustomer s atisfaction r ating i n t he c ompany.

● Entered a ll c ustomer i nteractions i nto t he c omputer d atabase.

● Often a sked t o w ork a s p art o f a s mall t eam o n s pecial c ustomer p rojects.

● Assisted i n g athering c ustomer s ervice l og i nformation f or t eam l ead.

● Answered i ncoming c alls a nd l ogged r esults i n c omputer d atabase.

● Worked w ith o ther t eammates t o r espond t o c ustomer e mails. Bank o f A merica

C ollector

January 2 011- S eptember 2 012

A ddison, T X

Duties:

● Negotiate p ayment a rrangements w ith c ustomer t o a void m ortgage d elinquency, foreclosures a nd r epossessions.

● Ensure t o f ollow F air D ebt C ollections P ractices A ct ( FDCPA).

● Work i n a ccordance w ith c onsumer p rivacy l aws a nd c ompany p rocedures.

● Contact d ebtors r egarding s tatus o f a ccount a nd f ees p ast d ue.

● Determine d ebtor’s f inancial a bility t o o ffer a lternate p ayment p rograms a nd methods.

● Perform s kip t racking t o l ocate d ebtors w ith i ncorrect c ontact i nformation.

● Document a nd m aintain a ll i ncoming a nd o utgoing c ollection e fforts i n a ccordance with t he e stablished s tandards. ( e.g. U pdated p hone n umbers, L etters, M ailing addresses, e tc.)

● Gather a nd a udit l oan d ocuments b efore f oreclosure.

● Prepare a nd s end c ertified f oreclosure a nd l egal n otices t o a ppropriate p arties.

● Review, a pprove a nd p ost a ny c ollections p ayments s ubmitted b y c heck, W estern Union a nd c heck b y p hone.

● Submit r eports t o a ll p rivate i nvestors/insurers o n l oan s tatus u pdates.

● Schedule p roperty i nspection a nd d etermine p roperty c onditions.

● Address i nquiries a nd i ssues o f d ebtors i n a t imely a nd p rofessional m anner.

● Provide e xcellent a nd o utstanding s ervices t o d ebtors.

● Monitor a nd m anage m ortgage d elinquency r eporting a ctivities.

● Perform g eneral c lerical d uties a s n eeded. PSI L iquid C oncepts

Customer S ervice ( Team l ead)

October 2 002- O ctober 2 009

Five y ears e xperience w orking a s a t eam l ead Duties:

● Answer c alls a nd r espond t o e mails.

● Handle c ustomer i nquiries b oth t elephonically a nd b y e mail.

● Research r equired i nformation u sing a vailable r esources.

● Manage a nd r esolve c ustomer c omplaints

provide c ustomers w ith p roduct a nd s ervice i nformation.

● Enter n ew c ustomer i nformation i nto s ystem update e xisting c ustomer i nformation

process o rders, f orms a nd a pplications

identify a nd e scalate p riority i ssues.

● Route c alls t o a ppropriate r esource

follow u p c ustomer c alls w here n ecessary document a ll c all i nformation a ccording t o s tandard o perating p rocedures.

● Complete c all l ogs.

● Produce c all r eports.

Education:

Tarrant C ounty C ommunity C ollege

Arlington, T X

Business M anagement

Dates:08/2013- 0 6/2014

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