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Sales Customer Service

Location:
Queen Creek, Arizona, 85142, United States
Posted:
August 29, 2017

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TIMOTHY HINDS

***** **** ****** ****, ***** Creek, AZ 85142

C: (309) ***-**** email: ac12gt@r.postjobfree.com

QUALIFICATIONS SUMMARY

Proven sales success promoting construction/heavy machinery products and services. Resourceful, analytical territory manager with track record of penetrating key accounts and increasing revenues through solution selling. Major strength in building and sustaining long-term customer relationships. Strong communicator with exceptional interpersonal skills. Passionate and collaborative team member with ability to unify and elevate team results. Committed to serving clients and team members with high integrity in every interaction.

Strategic Market Planning

Key Account Management

Business Plan Analysis

Product Analysis

Competitive Assessment

Quality Customer Service

Sales Presentations

Sales Lead Generation

Business Development

Negotiations

Training Presenter

Project Management

PROFESSIONAL EXPERIENCE

Caterpillar Inc, Peoria, IL and Phoenix, AZ 2006-2017

PSSR/Energy & Transportation ASR, 2015-2017

PSSR (Product Support Sales Rep) role supported all parts and service for all facets of business. ASR (Aftermarket Solutions Rep) role focused on growing the engine parts business within dealers' territory.

Managed $300M parts portfolio primarily for Mining & Construction industries and $90M parts portfolio for Power Systems for West Coast Cat dealers. Developed merchandising programs, assisted with parts availability resulting in growth of dealer parts business.

Led annual business planning sessions with dealer and their customers outlining Caterpillar strategy, sales outlook and forecast per industry providing road map for annual sales targets.

Exceeded 2015 business plan in challenging business climate, received "exceeded expectations" rating.

IPSD Regional Parts Manager/Marketing Consultant, 2006-2015

IPSD Industrial Power Systems is a division of Caterpillar focused on the Industrial Engine business through its dealers selling to large OEM's

Managed large territory consisting of 4 Perkins Master Distributors and their L3 dealers along with 18 Cat dealers, covering numerous OEM’s in North America and Canada, achieving highest gross parts margin in the world.

Collaborated with dealers and PSSR’s to drive robust parts sales through focus programs such as kits, overhauls and targeted piece parts marketing efforts, achieving incremental growth of 10% from previous year targets.

CGN & Associates, Inc, Peoria, IL 2001-2006

Senior Business Development Executive for Management Consulting Firm

Exceeded personal revenue target goal by 20% in final two years.

Played key role in CGN’s Caterpillar team surpassing revenue goal by 10% the last 6 quarters.

Peoria Typewriter Co, Peoria, IL 1998-2001

Hard Copy Specialist for Computer Hardware Supplier

Part of Caterpillar sales team that exceeded revenue targets by 10% for 8 straight quarters.

EDUCATION & CERTIFICATIONS

Bachelor’s of Science - Business Management - Midstate College, Peoria, IL

Certifications: Six Sigma Greenbelt & Services Marketing

COMMUNITY SERVICE AND FUNDRAISING

Friends of Children of Haiti Mission Trip 2010 - Big Brothers/Big Sisters Mentor - Easter Seals Ambassador St. Philomena Parish & School - Youth Basketball Coach - Junior Achievement Instructor

Notre Dame High School Club Lacrosse Team Founder



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