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Technical Writer Training

Palm Beach Gardens, Florida, United States
August 29, 2017

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***% remote position with cell or Skype job interviews.


James Cavanaugh

Senior Technical Writer

** ***** ******* *****, **** 204

Vero Beach, FL 32962

Cell: 772-***-****



Senior Technical Writer: 14 years

Degree: M. Ed., Education

Key Software Skills:

oAdobe: RoboHelp HTML/Web Help – 13 years, 7 years, Acrobat Professional – 14 years, Acrobat Connect Pro – 3.5 years, Fireworks – 8 years,

oMapCap: Flare – 3 years, Mimic – 3 years

oTech-Smith: SnagIt – 7 years, Camtasia Studio – 4 years, Screenwriter – 2 years, Jing – 2 years

oTrivantis: Lectora – 5 years

oMicrosoft: Word – 14 years, Excel – 11 years, PowerPoint – 12 years, Visio – 7 years

Intellectual Processing:

oTechnical Writing – 14 years

oEditing – 14 years

oProofreading – 14 years

oInstructional Design – 13 years

oInstructional Systems Design – 11 years

oAnalytical Tasks – 14 years

oShape Processes and Procedures into Usable Language – 14 years

oInformation Mapping – 5 years

oADDIE – 14 years


oWhite Papers – 14 years

oReports – 14 years

oUser Guides – 14 years

oDocumentation – 14 years

oeLearning – 14 years

oInstructor-Led Training – 12 years

oOnline Help Systems – 14 years

oJob Aides – 14 years

oTraining Materials – 13 years

Professional Employment

Client: State Farm Corporate Headquarters

Location: 100% remote

Position: Senior Technical Writer

Period: 2015 – 10/2017


Work with projects having 10 year mandate to redesign all company-wide processes and procedures that had not changed in the last 40 years.

Prepare training recommendations to be used to retrain over 78,000 personnel.

Establish training principles that:

oBegin from the trainees’ frames of reference

oMake content culminate into skill objectives

oMove programmatically toward skill objectives

oInclude content containing supportive knowledge

oEmphasize a variety of sensory modalities

oContain content broken down to atomistic steps

oAssure training culminates in transferable skills

oInvolve systematic skills evaluation

Work with IT department to assure that training can be effectively delivered to trainees through the company network.

Develop online help, online books, installation guides, and job aids for insurance industry computer software.

Develop style guides for hard copy and online publications.

Help set up guidelines for department operation.

Work with other writers to develop company standards for online documentation.

Professional Employment

Employer: Massachusetts Mutual Life Insurance Company

Location: 100% remote

Position: Senior Technical Writer

Period: 2011 – 2014


Apply Mass Mutual documentation standards and guidelines.

Create and edit articles for various Systems and Enterprise communications.

Coordinate, prepare and edit technical and non-technical presentations.

Design, research and develop static websites.

Establish and oversee timelines, plans, submission and organization of technical guide content.

Facilitate meetings and present information.

Generate and prepare reports using WebTrends.

Manage scheduled maintenance of technical guide content.

Provides technical assistance for editing/HTML tools (RoboHelp).

Provide consultation, make recommendations, gives appropriate advice, and facilitate decisions regarding document format.

Publishes technical documentation where appropriate.

Review and edit technical documentation for accuracy and completeness.

Revise, edit and rewrite, considering readability issues based on audience needs and topic.

Write, edit and maintain technical documentation; consults with SME, and provide comprehensive editing services.

Professional Employment

Client: John Deere

Location: 100% remote

Position: Senior Technical Writer

Period: 2009 – 2010


Research and make recommendations for authoring tools.

Produce help system for R&D department working with Electronic Control Units (“black boxes”) for tractor engines.

Used Flash Slide Presentation storyboard to obtain client approval.

Created Web-based training using script compiled from above help system.

Build demonstration and simulation “movies” as part of training program.

Develop materials for client to maintain deliverables.

Provided Flash rapid-development training near end of project using forms, learning interactions, UI Components and quiz templates.

Work with IT department to assure that training can be effectively delivered to trainees through the company network.

Client: US Air Force

Location: 100% remote

Position: Senior Technical Writer

Period: 2007 – 2008


Note: The US Department of Defense is currently phasing out their varied legacy accounting systems, and migrating to Oracle. The Air Force is taking the lead by being the first to prototype and model the technology for the Army, Navy, and Marines. My job is to develop Web-based training for over 5,700 civilian and armed services personnel in anticipation of its release.

Write accounting procedures for customized oracle software.

Develop instructor-led and eLearning for how to use the product.

Provide review and feedback of team member.

Develop train-the-trainer course ware.

Professional Employment

Client: Ohio Savings Bank

Location: 100% Remote

Position: Senior Technical Writer (contract successfully completed)

Period: 2005 – 2006


Conduct front-end analysis involving all company employees.

Write executive summary relating to probable training outcomes.

Produce CD-based training relating to newly migrated real-time banking application.

Develop computer-based training consisting of systematic step-by-step instructions.

Customize bank application Help System for end-users.

Make laminated text and pictorial “crib-sheets” for on-the-job use.

Deliver training materials for employees requiring one-on-one remedial training.

Perform pre-, mid- and post-test evaluations.

Write and present training overall outcomes.

Work with IT department to assure that training could be effectively delivered to trainees through the company network.

Professional Employment

Client: Boeing Company

Location: 100% Remote

Position: Instructional Technical Writer (contract successfully completed)

Period: 2003 – 2004


Note: Boeing is currently building the new 787 commercial airliner from composite materials.

Work hand-and-hand with production engineers and perform the following tasks:

oWrite technical documentation taken from production engineers’ specifications.

oTransform technical documentation into first draft training materials.

oDelivery first drafts to instructional design personnel.

oAssist design personnel in developing final draft training materials.

Professional Employment

Employer: Physicians Data Corporation

Location: 100% Remote

Position: Senior Technical Writer

Period: 2001 – 2002


Work as a lone technical writer in-company.

Design and write software two versions of an installation guide for a web based product.

Convert a printed guide to electronic format using Adobe Acrobat.

Use RoboHelp to design and write Windows level context-sensitive classic help for two Windows NT based, client/server business modeling (the SAP R/3 reference model) software.

Identify and worked to correct missing coding for context-sensitive help, and missing help elements in GUI design of dialogs.

Design and produced HTML version of help system for company’s Internet web site.

Develop a variety of documents including:

oJob aids for Microsoft Outlook

oGraphical recreations

oTraining bulletins

oTraining materials overheads, games etc.

oManage and update over five different courses instructor and student guides

oEdit and prepare documentation for print

oProvide review and feedback of team member s materials


AA, Arts & Science

BA, Sociology

M Ed, Education

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