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Customer Service Data Entry

Location:
Moncks Corner, South Carolina, 29461, United States
Posted:
August 29, 2017

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MELLISSA

SMITH

*** **** ******, *******, ** 29431 (H) (843) ***-**** ac12g3@r.postjobfree.com Highly motivated and creative individual with 9 years of customer service experience. I have an amazing track record of providing customer care goals in compliance with company rules and regulations. I am a friendly and helpful individual who is able to tackle all kinds of situations effectively. I am a creative and versatile professional with hands-on experience in dealing with customers, both to their satisfaction and to that of the company's. I am able to research and resolve problems before they become crises, as well as troubleshooting any problems that may arise. I am well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Patience is my biggest strength

The ability to really listen to customers is

so crucial for providing great service

Clear communication skills

Knowledge of the company that you work

for or the product that you are selling

MS Windows proficient

Multi-line phone talent

A calming presence/great people person

Goal oriented and focused

I perform very well under stress

Tenacity. I make sure that my job is

correct when I walk away

Willingness to learn

Strong Organizational Skills

Great time management

Always dependable

MARCH 2017-CURRENT

Cashier HANDY MART CITGO Bonneau, South Carolina, United States Greet customers with a friendly and professional manner. Scan items and ensure pricing is correct. Ensure customer satisfaction and ask if they want paper or plastic. Take customers' orders using the data entry system. Deliver hot or cold food to customers and assure customer satisfaction. Take coupons and scan correctly.Dispense correct change.Take money in the form of cash, credit card, or check.Issue receipts, refunds, and credits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Change receipt paper as needed.Resolve amount discrepancies.Bag items carefully.

Clean up checkout area with damp cloth and disinfectant.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Take food stamps or WIC coupons. Sell tickets, liquor, lottery tickets, and cigarettes.Bag, box, or gift-wrap merchandise.Process returns and check to see if items are damaged.Answer customers' questions and get a manager if answer doesn't solve the issue.Cash checks and provide change.Return unwanted items to shelves.

MAY 2003-NOVEMBER 2004

Receptionist/Secretary Neon South Sign Company 462 Hanna dr Greet clients, visitors and guests as they enter into office. Provide information regarding products or services of the company.

Answer inquiries regarding services and availability of the personnel. Schedule, reschedule and cancel appointments. Answer telephone calls and transfer calls to the appropriate person. Provide information to callers over the telephone Respond to emails and office correspondence. Update employee attendance and visitors' records. Assist visitors in filling out forms. Perform basic bookkeeping and record keeping duties. Update shift diaries and report maintenance issues. Perform light maintenance on equipment. Monitor, stock and restock office machines.

Perform data entry and filing activities. Keep work area clean and tidy on a constant basis.

Sort and distribute incoming mail. Assist in resolving clients' issues and complaints. Manage inventory of office supplies and equipment. Order supplies and equipment when required.

Schedule staff appointments with clients or company representatives. Liaise between departments and provide clerical support.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

JANUARY 2005-SEPTEMBER 2007

Customer Service Representative Direct T.V/ Mastec P.O Box 16 Central ave Summervile SC

Politely assisted customers in person and via telephone. Gathered and verified all required customer data for tracking purposes. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Defused volatile customer situations calmly and courteously. Acted professionally and patiently when addressing negative customer feedback. Accurately documented, researched and resolved customer service issues. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Managed high call volume with tact and professionalism. Developed a reputation as an efficient service provider with high levels of accuracy. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Set up and explained new membership contracts.

DECEMBER 2007-JANUARY 2012

Customer Service Representative Vital Records Control Inc Goose Creek, South Carolina, United States

Obtained, created and consolidated diverse patient medical records. Disseminated information to correct department, individual or outside location. Maintained complete confidentiality in accordance with organization and legal requirements.

Maintained complete compliance with all hospital and government regulations. Performed all data entry of Recording and Vital Records Department. Maintain and handle Oncore computer system and helped to provide administrative support to the County Clerk and Administrative Assistant. Performed various routine and complex clerical functions involved in processing recordings, filing of various legal documents, issuing birth, death, marriage licenses and other vital records.

Provide supervision and training for personnel in the Recording and Vitals Department in all office settings.

Following and enforcing personnel policies and procedures of the County and administering all rules.

Answered an average of 125 calls per day by addressing customer inquiries, solving problems and providing new correct information.

EDUCATION

2000

High School Diploma:

Timberland St stephens SC

2003

Entrapanuher License : Business

Trident Technical College Moncks Corner SC



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