WENDY SCALES

Overland Park, KS

Mobile: 702-***-**** ac12g0@r.postjobfree.com

Project Manager with extensive experience in implementation, infrastructure, training, provisioning, design, construction, engineering, finance, development, and team management. With over 10 years of experience managing large/multiple complex projects. Solid understanding of Network Equipment, systems architecture, and operations. A Specialist with Project Management structure & lifecycle. A scholar at Project Management Tools/ Methodologies.

Infrastructure Implementation

Large Scale/Rapid Deployments

IT Strategy, Planning and Execution

Business and Technology Liaison

IT Business Operations

Business Process Improvement/Re-engineering

Budgeting/Cost Containment

Team Building

Coaching/Mentoring/Training

Experienced with Agile methodology, Jira, Scrum, Kanban, SDLC, Project Smart, Waterfall, SharePoint, Cloud, Smart sheet, Microsoft Office Tools, iMeeting, Qmessenger, Visio, and WebEx. Experience with Database/VoIP technologies. Experienced with managing all phases of the SDLC and the PDLC.

Professional Experience

TSRI Solutions., Los Angeles, CA Dec 2014 – May 2017

Project Management

Data Analysis

Quality Assurance

Accounts Receivable/Payable

Vendor Management

Provide Waterfall variance reports to include subcontractor forecasts for Waterfall Reports on a monthly basis.

Defined new change management processes and improved overall program efficiency by moving the engineering team from waterfall to an agile model.

Utilized a Siebel CRM-based solution, Waterfall SDLC, SOA, and MDM methodology to build an open back office platform to integrate with other telecom platforms.

Analyzed data migration from Agile to Access for legacy data and Agile to Omnify for current data and identified errors prior to final data extraction and decommission of Agile system.

Was also checking and processing the Data from ERP to Agile PLM as well as from Agile PLM to Agile DATA Mart.

As Project Manager for multiple infrastructure projects, was responsible for the project initiation, elaboration, construction, and transition of infrastructure development projects.

Developed business requirements into project scope document, and manage project infrastructure through the creation, collection, and maintenance of project documentation, testing and deploying updates (using Information Technology Infrastructure Library (ITIL) methodology).

*Successfully completed Assignments for a variety of High-Tech Companies*

AT&T Mobility, Los Angeles, CA (Remote) Oct 2013 to Dec 2014

Project Managed a team of cell site field technicians, DACs Engineers, E911, NFSD, field contractors, and field vendors due to new site builds/reconfigs/expansions, data center deployments, Network Migrations, system/network upgrades/updates, equipment installs, and Cell Site Surveys.

Technical Project Manager

Responsibilities

Managed the Design of work orders and Excel scripts for execution in Node B, RNC, SIAD, MSN with in AT&T's network architectural design and development processes.

Successfully project managed scope, budget, resources, quality, and risk.

Provided support to project teams to resolve funding, prioritization, and/or other execution issues.

Provided technical/analytical guidance to project/program teams that typically extend to multiple organizations, markets, general contractors, and outside vendors.

Prepared and delivered presentations to senior management, department heads and all involved personnel, regarding Managed multiple time sensitive corporate level projects including circuit migrations, NSB’s, Cisco Wi-fi and Program deployments.

Productively communicated with key stakeholders, internal clients, AT&T Finance Dept., vendor PMs and executive leadership.

Was responsible for the creation/distribution of SOW’s and MOP’s.

Assisted in the training and development of the GSMoE Project from Logistics to ATT Project Managers/Vendor PMs.

Supervised the implementation of over 10,000 ports of telecom systems, saving AT&T 40% in future telecom costs.

Finance

Saved AT&T an estimated $340,000 per month via markets that I launched/managed; which I also maintained the highest gross on the GSMoE Project.

Reduced turnover and new hire costs by determining basic training needs and assets per resource.

Submitted funding request to FNP based on financial needs, budget variance, cost analysis, and strategic decisions.

Acted as a Liaison to Global Operational Teams to ensure business financial needs were met.

Communicated with Construction and Engineering (C&E) on a regular basis; to assure Vendors were compensated for products/services and PO Line Item adds/corrections.

Understood Vendor Rate plans and performed periodic audits to remove or modify excess or unapproved Vendor services.

Prepared financial summary Reports via Excel for Weekly Management Meetings.

Was responsible for infrastructure departmental OpEx and CapEx budget, solution's design, project management, and benefits analysis.

Healy & Co., San Ramon, CA June 2010 to September 2013

Managed technical projects for Top Tier CLECs. Projects included Level 1 Support, provisioning, design, network deployment, Implementation, and infrastructure. Project managed 8-10 projects simultaneously; including training/team development.

Technical Project Manager

Utilized the Infrastructure Methodology to layout the technical architecture that would be deployed as part of any given project.

Worked with the IT Operations, VoIP Engineering team, and Data Network Engineering team to ensure proper server/network upgrades, capacity & bandwidth were properly monitored and administered.

Coordinated projects with facility design managers, including IT budgeting, analysis and vendor management in support of over 50 telecom and IT Infrastructure projects simultaneously ranging in value from $100K to $500K.

Managed transport implementation programs for T1, SIAD, Ethernet, New Sites, additional carrier launches, CNR Processing, Market Ordering Program Coordination, High Utilization Resolution efforts from initiation to full implementation and integration of 2G, 3G, and 4G cell sites.

Utilized provisioning systems such as VFO, ATT Access Ordering, Embarq, Verizon CSG, Qwest, Hawaiian Telecom, Wisor, Neustar and Telco data for address validation and ASR order info.

Managed, tracked, and coordinated installation activities performed by field ops.

Utilized CTS to research circuit order request and to update PCO, general dynamics, and engineering.

Coordinated sprint planning, lead daily scrums, coordinated each sprint review and orchestrated each agile release planning session.

Created and managed approved backlogs of clearly defined and prioritized user stories.

Lead and facilitated multi-level planning events (product vision, roadmap, release planning, sprint planning) with Healy and our business constituents.

Tracked key project milestones and suggested adjustments to help ensure plans and/or resources met the needs of clients.

Was the primary technical writer for business documents, job aids, SOWs, and MOPs.

Held daily Agile meetings regarding daily sprints, sprint panning & retrospective meetings, grooming sessions, project backlog reviews, release planning, user story development/clarification, and release meetings.

project and program managed in IT infrastructure environments: LAN/WAN, Communications, Software Applications, Desktops, Servers, Databases, Data Centers, Audio-Visual Technology, TIA/EIA Standards based Cabling.

Controlled IT project plans by managing changes, reviewing open issues, then communicated essential information to project team and stakeholders.

Reduced turnover and new hire costs by determining basic training scope and “nesting” period (working on live material in an iMeeting environment) as well as created training materials, job aids and process requirements.

managed project installations for customers based on industry standards including TIA/EIA, NEC, and local electrical codes and standards.

AT&T Mobility, Inc. Las Vegas, NV (Remote) May 2009 to June 2010

Project managed market implementation and infrastructure regarding New Site Builds (NSB) that housed technologies such as GSM, UMTS, LTE, CDMA, EDGE, HSPA, and HSPA+.

Implementation Project Manager

Served as the systems and process requirements manager/liaison between order management, deployment engineering, field operations, translations, and switch techs.

Ensured that C&E and Site Techs understood requirements to successfully meet equipment installs, equipment upgrade, and construction business goals.

Managed/monitored the provisioning of the Nodes on the MSN, MSC, SIAD, OSS, and WMS.

Managed systems such as VFO, HawTel, Embarq, ATT Access Ordering, Bill Matrix, Granite, WebXng, Remedy, CASPR, IWOS, CANOPI and NIS

Sorted, Maintained, and Updated T1/T3 tracker for sites in need of circuits; spreadsheet included site, site name, CFA, Node B, ref circuit, site address, new circuit, order#, FOC date, CTS tickets, and etc.

Coordinated weekly conference calls with Installation Managers, Hi-Cap Engineers, and Operations to converse about current projects, site installs/integration, and kit delivery progress

Scheduled/facilitated, in-Sprint and stakeholder demo sessions; notified stakeholders of user stories approved for upcoming releases.

Held escalation meetings within the project management team, field engineers, and switch techs about issues that impacted the project scope, risk, and resources of the work effort being managed.

Escalated issues requiring actions or decisions to director/executive director as necessary.

Managed FE teams from initial site identification/site survey, through approval to proceed with construction/equipment installation, and handover of all required documentation, files, close-out books, required by my management & clients.

Managed site audits, site inspection, and walkthroughs to ensure all sites were in compliance with AT&T/Client standards.

Telepacific Communications., Los Angeles, CA May 2008 to April 2009

Project managed the changes, adds, and disconnects on business customer accounts regarding networking technologies.

CADs Project Manager

Facilitated the splitting and downgrade of trunk groups per customer request.

Worked closely with Translations, LNP, Engineering, CSATT, NOC, and Repair to assure customer request completes satisfactory.

Facilitated a port of Toll Free, DID(s), POTS, BLC(s), and BLD(s).

Informed customers of new pricing when adding additional services to account.

Utilized systems like SMS, EMS, Wise, SBC Toolbar, Arbor Utilities, TPICE, and Remedy to name a few.

Retrieved/updated CSR(s) and LOA(s) to build a provisioning platform for LNP and Toll Free department.

Developed deployment solutions for network technologies including VoIP, VPN, switching and routing.

Was responsible for verifying/maintaining current certifications & standards for technicians, engineers, and project planners.

Created AOTs work order tickets for troubleshooting technologies in order to maintain a seamless network system.

Project managed complex implementation and maintenance task on the LAN & WAN.

Created cut-sheets then worked with Telco’s to cutover service of the Cisco VoIP clustered network.

Managed a team to work with clients in remote offices to implement their new VoIP phones, Voice mail, voice gateways; after managing Telco’s to bring up clients PRI’s, POTs, and VoIP at each client site.

Managed statement of work through project lifecycle to ensure all contracted deliverables had been achieved.

Contributed to support, promoted identification of best practices, utilized all project management tools, techniques, and methodology within the PMO.

Communicated status of key initiatives and/or issues/risk to directorial leadership for highly visible issues.

Managed Jira tool configuration for projects, sprints, and backlog maintenance.

Gained an in-depth understanding of SIP trunking services, SIP hosted services, call flow SIP/TDM services, call routing, Network infrastructure & devices, and VoIP security.

Sprint/Embarq., Overland Park, KS October 2001 – April 2008

*Project Managed the assignment of circuits to high capacity facilities according to sales request.

*Project Managed the implementation, infrastructure, and integration for Timewarner Cable onto Sprint/Embarq’s platform in order to provide Timewarner cable customers with phone and DSL service.

Project Manager (Circuit Provisioner) June 2004 – April 2008

Managed implementation issues without supervision through interface/negotiation with Business Sales Support, Network Operations, Engineering, Installation teams and Access Management.

Determined circuit conditions, signaling, transmission levels, and identified the specific requirements for end-to-end connectivity between Sprint networks.

Assumed overall project leadership and provided direction for all data service orders, including construction at customer premise.

Maintained master circuit history on all installed circuits/archived circuits, and canceled or disconnected circuits.

Issued ASR's to support switched and special access orders for install of trunks, disconnect trunks, cancel trunk orders, or trunk change requests.

Provided next level support for NOC, provisioning, and carrier/vendor issues.

Tracked the status of deliverables & any other decision made regarding project change request and outstanding issues.

Made sure that sprint participants understood their roles and assignments.

Became the gatekeeper for any program changes requested within a PI and escalation of program impediments.

Project Manager (TimeWarner Cable Project) October 2001 – June 2004

Sent/received/processed CFEATS (feature changes), CDLs (directory listing changes), Test Accounts, Will Serve (address validation), and any other process to complete an LSR.

Facilitated the process for program portfolio, program level reporting, distribution of status reports, stakeholder reviews, and took ownership of program readout meetings.

Was responsible for overseeing and consolidating overall project status reporting to executive management.

Sent, received, and processed LSRs for UNE-P and LNP to provide Landline/DsL service for Time Warner Cable customers.

Ensured that all features were migrated during porting process or completed partial migrations due to feature porting issues.

Used GUI, SBC Toolbar/LEX, BellSouth Interconnect, Frontier WebLink and Verizon CAFÉ systems to submit LSRs as well as track FOC status or clarification status.

Implemented and managed intervals as well as Service Level Agreements (SLAs) to meet expected order completion of approximately 50 LSRs per day.

Used troubleshooting tactics in a provisioning atmosphere to assure proper order management.

Interfaced with Sales, Engineering, Billing, and Installation groups to resolve order issues.

Served as Subject Matter Expert (SME) to assist in the training and development of new team members.

Lead project team throughout the agile lifecycle, controlled planning, and the execution of the projects.

Maintained a continued focus on backlog refinement and contributed to roadmap maturity.

Do to my dedication to the successful completion of the TimeWarner project I was asked by Sprint/Embarq management to project manage a highly technical project.

Education

KCK Community College – Kansas City, KS

Associates in Business Management, Minor in Marketing and Communication

*Email Marketing and Social Network Marketing*

Le Cordon Bleu – Las Vegas, NV

A.A.S. in Culinary Arts

PmP Trained - 2012 to Present

(References Available Upon Request)

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