Elizabeth A. Storm
Grant Park, IL ***** 630-***-****
linkedin.com/in/elizabeth-storm-shevlin-019ba577 July 2017 ac12ft@r.postjobfree.com
Customer Service Professional
Customer service expert with experience as an workman’s compensation adjuster, medical referral coordinator and in various medical and office environments. Passion for working with individuals from a variety of backgrounds and service requirements. Seeking a role in customer service ideally where my medical background may be an asset.
Areas of Expertise
Medical Office Front/Back
Customer De-escalation
ICD9 and CPT Codes
Workman’s Compensation
Right-fax, Citrus Software
Coding and Billing
Insurance and Scheduling
Electronic Health Records
Microsoft Office
Skills Assessment
Award Winning Customer Service – Past history of success in customer service, having been the recipient of multiple company awards for providing great service.
Medical and Dental Office – Over 8 years of experience working within medical offices, and just under 2 years in dental environments.
Professional Experience
PMA COMPANIES, Schaumburg, IL 2014 – 2015
Workers’ Compensation Medical Only Adjuster
Investigated and maintained medical only and limited lost time workers.
Initiated contact with employer, employee, and physician/clinics within 24 hours of claim report.
Worked alongside claimants and physicians to manage the claim from initial medical request to ongoing medical evaluation.
Facilitated the process of return to work on either a full-time or modified duties basis.
CLEMENTE FOOT CLINIC, Schaumburg, IL 2014
Office Assistant (Temporary)
General front office tasks.
Billed and coded EMH records.
Conducted insurance/patient verification and billing.
CONCENTRA MEDICAL CENTERS, Lombard, IL 2007 – 2013
Referral Specialist
Worked within the occupational and urgent care facilities.
Established lasting rapport with workers’ compensation insurance companies, adjusters, case managers, employers, vendors, and patients.
Managed a high volume of referrals daily through both inbound and outbound calls and referrals.
Met or exceeded daily and monthly company goals. Averaged 3-5 day back to work turnaround times.
Was promoted to the role of Data Analyst.
McHENRY DENTAL SPECIALISTS, McHenry, IL 2005 – 2007
Insurance Verification Specialist & Receptionist
Checked patients in and out.
Performed dental coding usage for verification of insurance.
Processed insurance claims.
BARBARA A. HELLER, D.O., LTD., Illinois 1997 – 2005
Office Manager
Solely responsible for managing office, clinic, and billing/collections.
Answered phones, scheduled patients, prepared financial statements.
Verified credentials of licensures.
Education & Training
Billing/Coding Specialist Certificate, 1st Quarter Complete with Honors
NORTHWESTERN COLLEGE Chicago, IL. 2013
Bachelor of Science in Accounting
DOMINICAN UNIVERSITY River Forest, IL.