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Customer Service healthcare

Location:
Manhattan, Illinois, 60442, United States
Posted:
August 29, 2017

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Elizabeth A. Storm

Grant Park, IL ***** 630.***.****

linkedin.com/in/elizabeth-storm-shevlin-019ba577 July 2017 ac12ft@r.postjobfree.com

Customer Service Professional

Customer service expert with experience as an workman’s compensation adjuster, medical referral coordinator and in various medical and office environments. Passion for working with individuals from a variety of backgrounds and service requirements. Seeking a role in customer service ideally where my medical background may be an asset.

Areas of Expertise

Medical Office Front/Back

Customer De-escalation

ICD9 and CPT Codes

Workman’s Compensation

Right-fax, Citrus Software

Coding and Billing

Insurance and Scheduling

Electronic Health Records

Microsoft Office

Skills Assessment

Award Winning Customer Service – Past history of success in customer service, having been the recipient of multiple company awards for providing great service.

Medical and Dental Office – Over 8 years of experience working within medical offices, and just under 2 years in dental environments.

Professional Experience

PMA COMPANIES, Schaumburg, IL 2014 – 2015

Workers’ Compensation Medical Only Adjuster

Investigated and maintained medical only and limited lost time workers.

Initiated contact with employer, employee, and physician/clinics within 24 hours of claim report.

Worked alongside claimants and physicians to manage the claim from initial medical request to ongoing medical evaluation.

Facilitated the process of return to work on either a full-time or modified duties basis.

CLEMENTE FOOT CLINIC, Schaumburg, IL 2014

Office Assistant (Temporary)

General front office tasks.

Billed and coded EMH records.

Conducted insurance/patient verification and billing.

CONCENTRA MEDICAL CENTERS, Lombard, IL 2007 – 2013

Referral Specialist

Worked within the occupational and urgent care facilities.

Established lasting rapport with workers’ compensation insurance companies, adjusters, case managers, employers, vendors, and patients.

Managed a high volume of referrals daily through both inbound and outbound calls and referrals.

Met or exceeded daily and monthly company goals. Averaged 3-5 day back to work turnaround times.

Was promoted to the role of Data Analyst.

McHENRY DENTAL SPECIALISTS, McHenry, IL 2005 – 2007

Insurance Verification Specialist & Receptionist

Checked patients in and out.

Performed dental coding usage for verification of insurance.

Processed insurance claims.

BARBARA A. HELLER, D.O., LTD., Illinois 1997 – 2005

Office Manager

Solely responsible for managing office, clinic, and billing/collections.

Answered phones, scheduled patients, prepared financial statements.

Verified credentials of licensures.

Education & Training

Billing/Coding Specialist Certificate, 1st Quarter Complete with Honors

NORTHWESTERN COLLEGE Chicago, IL. 2013

Bachelor of Science in Accounting

DOMINICAN UNIVERSITY River Forest, IL.



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