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Scottsdale, Arizona, 85254, United States
August 29, 2017

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General Manager – Chief Operating Officer


Successful International Business Leadership as a Product Champion, Client Advocate, Project Manager, Change Agent and Market Maker in new business development, market penetration, large-scale project execution and strategic planning in fast-paced multinational marketplaces. Widely recognized for profitable business operations, client satisfaction and leading-edge product launches into cross-industry environments.

Extensive background in cross-cultural dynamics and international business practices through frequent travel and long-term residency in the Middle East, Asia Pacific, Europe and North America.

Results-driven team leader and cross-discipline decision-maker in winning product approvals, generating detailed business proposals and streamlining operations.

Highly skilled in start-up operations, business analysis, market trend review, client relationship building and channel management.

Innovative development and launch of profitable new products and high-impact business plans; prompt delivery of maximum organizational growth results, business processes and software tools.

Reliable hiring, training, supervision, motivation, deployment and development of top-notch talent at executive, management and staff levels.

Self-motivated to drive new product development, achieve top performance, penetrate competitive global markets, maintain peak quality service and meet aggressive business objectives.

Multi-tasking talents in C-suite relationship building, team building, technical presentations, needs analysis, process improvements and attention to detail in time-sensitive situations.

Detailed knowledge of product portfolios within commercial and industrial software sectors, as well as market trending and business intelligence for other industry segments.


Strategic Planning ● International Business

● Change Management ● Competitive Analysis ● P&L/Budgeting ● Program Management ● Customer Loyalty ● Restructuring ● Contract Negotiations ● Process Improvements ● Packaging Strategies ● Industry Networking ● Leading-Edge Technologies ● Product Introduction ● Supply Chain Management ● Logistics ● Distribution ● Inventory Controls ● Client Relationship Building ● Multi-Year Business Planning Work Scope Definition ● Turnaround Strategies ● Market Trend Review ● Prince2


Isagenix, Gilbert, AZ Apr 2016 – Present

Director of International Operations

For Isagenix’s business outside of the USA, explore, develop, and recommend approaches for driving international growth, as well provide analytical support and project oversight to the International Executive team.

Elekta Gulf, Dubai, UAE Aug 2009 – Apr 2016

COO/General Manager

In charge of overseeing all business operations with 5 direct report executives and $50 million budget for this $90 million distributor of TV/Audio products and small/large appliances, representing 400 active SKUs. Contract manufacture products sourced from China, India, Turkey and Egypt. Manage retail customers like Carrefour, Lulu, Geant, HyperPanda, Sharaf DG and Extra in GCC Countries, Africa, India and Levant Countries.

Succeeded in improving customer satisfaction levels and supply chain functions to drive 12% higher sales in 2012, 13% in 2013 and 15% in 2014.

Effectively positioned the company for a profitable sale by enhancing inventory turns and cash cycle.

Oracle Retail, Phoenix, AZ Nov 2007 – Aug 2009

Program Director

Responsible for managing multiple projects, each ranging between $15-20 million, for the $200 million retail software consulting practice. Led project team leaders in different areas, such as Operations, Finance, Technical, Store Level, Business Process and PMO.

Piloted the full deployment of Lowe’s Mexico and Advanced Auto Parts Projects on time and within budget.

Retalix USA, Phoenix, AZ Mar 2005 – Nov 2007

Vice President – Professional Services

Held full P&L accountability for $40 million in yearly revenue with 6 Directors and 60 consultants for this software and consulting entity with a retail client base. Coordinated a portfolio of 50 active retail engagements encompassing ERP, POS, BI and Loyalty areas.

Successfully turned over all deliverables and went live on various software per time and budget targets.

DHL Worldwide Express, Scottsdale, AZ Mar 2002 – Mar 2005

Senior IS Program Manager

Directed all IT functions, representing 25 active projects at a time, with a $35 million budget for the Finance Group in DHL USA with this global freight forwarder.

Delivered 90% of projects on time and within budget, including “Project Terra” to deliver ground business systems for this start-up entity and “Project Airborne” to integrate the acquisition of Airborne.

IBM Global Services, Phoenix, AZ Oct 2000 – Mar 2002

Project Director/Business Consultant

Oversaw numerous large-scale projects, including the PMO on the $50 million Solectron consulting engagement, for this world-class IT leader. Helped clients to maximize ROI in ERP software and related consulting. Utilized the IBM Worldwide Project Management Methodology.

Instituted and supported CMM Level 5 processes for Solectron during the project lifecycle at sites worldwide.

Project-led the evaluation and selection process for an ERP upgrade for Wistron Corporation in Taipei, Taiwan.

PrimeSource Technologies, Scottsdale, AZ Mar 1997 – Oct 2000

Project Director/Business Consultant

Practice-led the Distribution Department with 25 direct reports and a full project portfolio for this $28 million consulting practice for BAAN ERP software.

Played a major role in building this company from scratch to 135 employees and a profitable sale to Metamor Worldwide in 2000.

Key participant in winning the first large account with Huck International; spearheaded the divisional go-live of the firm in Australia and Japan.


Arizona State University, Tempe, AZ

B.S. Degree in Business Administration


- Certification – Prince2 Project Management Methodology.

- Courses in Project Management, Hammer Reengineering, Karrass Negotiating and Philip Crosby Quality.

- Proficient in all MS Office Suite applications.

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