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Customer Service Office

La Plata, Maryland, 20646, United States
August 29, 2017

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Michael E. Walker

**** **** ****** *****



Experienced, Energetic & motivated Mail Clerk, Print Production & Messenger Dispatch Specialist looking to join a team of like-minded professionals.

Mail Clerk, Print Production & Messenger Dispatcher for Xerox Corp / in a Law school setting (GWU Law school) a law firm (Hogan, Lovells & a real estate management company (Jones, Lang, LaSalle). From 9 /2014 to 8/2017.

Create, Copy scan, upload, download, configure, print & bind large numbers of documents from various media formats, hard copy, disks, thumb drives, pdf, word, tiff, etc... to create booklets, magazines, course packets, newsletters, postcards, posters, flyers. bi-folds, student workbooks and the like. Sort & distribute mail throughout facility. Print UPS, Fedex Labels, weigh and affix postage on packages & assist attorneys in preparation of their shipments.Secure courier services for filings & local deliveries using a dispatching database. Interface with courier service to keep track of delivery status. Send confirmations to senders, via e-mail or phone. Reconcile figures on spreadsheets and submit to management monthly. Maintain hard copy versions for later reference.

Copy, Mail operator. Williams & Lea/Contractor. 3/2014 to 8/2014

Copy, print, bind & QC large volumes of Documents utilizing Xerox, 4100 & 4200 series production copiers. Order & Maintain supplies and provide office moves, set up. and facilities duties. In addition to shipping & mailing duties at various corporate facilities. Perform Docu care & minor copier repairs & re-supply.

Document Specialist - NCB Capital Impact. 2005-2013

Managed a document scanning database while supporting Loan Officers and relationship managers in providing specialized real estate loans to various clients nationally.

Created hard-copy and electronic files & discs to increase accessibility to

attorneys & bank staff as well as external clients & Auditors.

Helped Identify solutions to technical and procedural problems.

Collaborated with other departments to best serve client’s needs.

Developed document processing and matriculating method to increase efficiency and effectiveness.

Organized document files to facilitate follow-up in timely, efficient manner.

Maintained a corresponding client Notes file in order to preserve and protect our clients & investors interests.

Indexed, boxed and shipped paid off documents for archiving.

Scanning Specialist

National Cooperative Bank, Washington, d.c. 2005 - 2007

Organized documents while scanning them into a database.

Helped create and organized filing system for hardd copy versions.

Coordinate and collaborated with co-workers to insure completeness and accuracy of files. Reorganized entire fileroom following move.

Interface daily with supervisor to gather & process documents.

Hired as a temporary employee and promoted to position with Capital


Assistant Supervisor, Legal Support Services. 2002-2005

CLIFFORD CHANCE US, Llp. 1986-2005

Help to coordinate the move of offices for 300 attorneys and support staff.

Ensured all offices were furnished and personal files and property were correctly assigned and arranged.

Coordinated all mail shipping and distribution as well as copying faxing, binding and scanning large volumes of legal documents for entire legal team and staff.

Mail/Supply Clerk, 1986-2002

Interacted daily, with attorneys and staff to provide shipping and mailing services for all types of documents.

Established vendor contacts to provide, office supplies and delivery services for all attorneys and staff.

Reconciled all contractor invoices and submitted to satellite office for payment.

Maintained and managed inventory of office supplies for entire staff.

Sorted and distributed all incoming and outgoing mail, inter-office pouches and packages.

Manned PBX telephone system routing heavy call volumes to attorneys & staff.

Set up video-conferencing equipment in meeting rooms.

Help set up, arrange and shift documents in file room and library.

Servicer/Salesman/Office Clerk, 1974-1985

Standard Typewriter Co.

Service electric & mechanical Typewriters and other office machines leased or sold by the company.

Floor Sales of various Office equipment & services.

Inventory, storage, delivery & set-up of sold & rental equipment.

Secretarial duties. Typing, filing, answer phones & send out mail.

Education: University of the District of Columbia. 1974-1978

AAS Degree, radiological science.

Theodore Roosevelt Senior High School: 1971-1974

High School Diploma.

Proficient in the use of all Xerox Productions printers & copiers. Trained in the use of Canon Makeready scanners, Imageware & Imagenow scanners & databases. Various Binding equipment as well as mail equipment Windows suite of applications Certified.

*References are available upon request

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