Joseph Patrick McCoy

***** ******* *****, ******, ** 76244

Tel: 817-***-**** ac12e8@r.postjobfree.com

CORE COMPETENCIES

Integrity and Credibility – demonstrates personal confidence and high standards

Drive and Execution – passion for the business and determined to win by assuming responsibility.

Manages Complexity – logical analytical approach to problem solving and establishes clear priorities.

Collaboration – engages others and communicates effectively and modifies behaviors in order to break down barriers.

Maintain high end user satisfaction – ensures problems are fixed while effectively setting expectations.

Professional Experience and Performance Highlights

Certifications

Comptia A+ Comptia Network + ITILv3

Professional Experience

MADD – Systems and Network Administrator 7/2012 – 07/2017

Key part of a small IT team, and I have many job functions:

Maintain and Deploy systems: Windows server hosts over 50 Windows Server Virtual Machines (2012-2016) and over 600 Windows 7 workstations. Experience using Dell Kace to deploy and maintain Dell Windows 7 computers, Manage Engine’s Desktop Central, Group Policy, and Systems Center 2012 for controlling updates and deploying software to employee computers. Took Microsoft boot camp for Windows 10 upgrade and how that works within the SCCM and Intune platforms.

Cloud Systems: Office365 migration for 500 Gb of on premise storage to SharePoint Online to create company Intranet, Configured over 150 Site Collections in SharePoint for Departmental and Field Offices, Migrated on premise Exchange Servers to Exchange Online, Configured rights flow from Windows on premise Active Directory groups to Office365. Migrated all person work documents for all users to OneDrive for Business, Moved company video conferencing from GotoWebinar to Skype for Business saving several thousand dollars per year. Created documentation for employees and trained over 80 Remote offices and 10 National Office Departments for SharePoint and other Office365 programs. Basic knowledge of working with Salesforce to perform users set ups and backups. Created Salesforce Customer Community for collaboration space for MADD Volunteers and Employees.

Networking: Maintain and Patch all equipment including Fortinet 100D Next Gen firewalls, Fortinet 40C and 60D remote office firewalls for VPN connection, Office Wi-Fi connections, Exinda traffic prioritization and HP ProCurve Switches.

Servers: Build and Maintain 3 Hyper V failover clusters, 40 Virtual Machines, Dell EqualLogic SAN groups for multi-tiered storage, Microsoft Dynamics SL, System Center 2012 used for basic tasks and deployment.

Backup: Required to maintain backups for 7 years for all MADD employees. For on premise backups were taken using Symantec Backup Exec, Veeam and Acronis. Cloud Systems backed up with Cloud Ally and MetaVis. All systems backed up Daily and Monthly and kept off site for disaster recovery.

VOIP Phones: Configure and shipped over 300 phones when moving to a National phone system for considerable cost savings. System also includes IM interface and voicemail system.

Copiers/ Printers: Manage a National Contract for Printers/ Copiers and supplies this greatly simplifies support, billing and also allows for accounting for costs billed to each department.

Training and Documentation: As a subject matter expert I am tasked with documenting all processes so that other on my team can reproduce my results without having to re-learn technology systems. I also create documentation for internal users on all systems, create videos and give group trainings as needed.

State Farm – Team Member 2/2011 – 7/2011

Responsible for increasing traffic for State Farm agent and securing business for agency. Creating creative marketing strategies to increase visibility in market area through outside events, internet presence and cold calling. Managing customer expectations for claims during catastrophe storm events to ensure positive experience.

AAA of Texas – Insurance Agent 6/2006 - 2/2011

Inbound and Outbound sales for Home, Auto, Flood, Watercraft and Personal Umbrella insurance and AAA Membership averaged 4 hours inbound and 2 hours outbound calling per day. Averaged 18.5 policy sales per month during tenure, while the rest of the sales floor averaged 12 sales per month. Closing ratio was above 30% which was 8% above company standard. Member of Agent – Management improvement team which helped focus vision for sales floor and keep positive attitude contagious. Tracked all leads for productivity to focus on most viable opportunity channels. Evaluated member needs and subsequent enrollment via the SSC technique. Built relationships with prospective members to earn referral business, 40% of monthly sales were earned from customer referrals. Consistent top 2 seller on each assigned team. Multiple Star Award recipient for inter team cooperation and mentorship in organization.

Bankers Life and Casualty – Insurance Agent 9/2005 – 6/2006

Played a critical role in following up with in-house leads by making initial contact, promoting the company’s image, and responding to prospect’s needs and wants. Used consultative family approach toward product selling. Evaluated each client’s risk tolerance and financial status based on comprehensive fact finder to create customized proposals to meet their needs. Specialized in Medicare Supplements, Long Term Care, Life Insurance and Annuity products.

Don Davis Toyota 3/2003 – 6/2005

Business Manager, Sales Manager, Fleet Manager, Sales, eBay Sales

Mentored Sales staff during morning meetings and throughout the day to ensure top quality experience for all customers by using 10 step sales process to help customers determine their own vehicle needs. Managed, hired and trained sales team (Sixteen staff with 20% turnover per month at Don Davis, industry average 40% per month). Initial member of Customer Satisfaction Index (CSI) team that created processes that led to positive swing in CSI from 13th to 1st in North Texas District in one calendar quarter earning incentive trip to Cancun from Gulf States Toyota. Contacted all customers to ensure needs had been met and to reinforce after-sale relationship. Worked with local after-market vendors to obtain the latest products and preferred pricing. Created eBay sales department to increase sales opportunities for dealership.

Education

Texas A&M University – Bachelor of Science in Economics

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