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Quality Assurance Specialist

New Haven, Connecticut, United States
March 27, 2018

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I have worked in the Information Technology and Services industry since 1988 and have met many amazing people in various occupations. During that time, I have worked in various environments such as Mainframe, Client Server, Web Portal, API, Soap UI, Smart Remote Devices and IVR within different industries such as Insurance, Mutual Fund, Automotive, Communication, Accounting, Non-profit and Government. My IT experience gave me a unique ability to apply technology, in all its forms, to business processes.


LinkedIn :

Skype : ereid51

37 Farnham Avenue, Apt 46, New Haven, CT 06515

Employer Experience Summary





Tournament One Corp

Mar 2017


QA Software Tester

Rogers Communications

Apr 2014

Feb 2015

QA Lead


Nov 2011

Sep 2013

Independent Sales Representative/Senior Director

Elections Ontario

May 2010

Jun 2011

QA Lead

ERPtek Consulting Inc.

Aug 2009

Apr 2010

SAP QA Consultant

ESI Canada

Feb 2007

Sep 2008

QA Analyst

Ontario Ministry of the Environment

Aug 2006

Sep 2006

Systems Testing/ QA Specialist

Ministry of Community and Social Services

Nov 2004

Dec 2005

Application Testing Lead

Ministry of Health and Long Term Care

Jun 2002

Nov 2004

Senior System Tester

AGF Management Limited

Sep 2001

Mar 2001

Quality Control Coordinator

Mackenzie Investments

Aug 2000

Jul 2001

Software Quality Assurance Coordinator


Oct 1995

Jul 2000

Information Analyst/ Test Team Lead

Honda Canada Finance Inc

Oct 1992

Oct 1995

Intermediate Programmer/Analyst

Zurich North America

Jan 1990

Sep 1992

Programmer Analyst

Peat Marwick Thorne

Nov 1988

Dec 1989



Project Coordination

Client Relationship Management

Stakeholder Management

Change Management

Issues Management

Project Management

Schedule Management

Risk Management

Concept Development


QA Software Tester

Tournament One Corp/ Stamford, CT / March 2017 – Present

Worked with stakeholders to understand business needs, gather test requirements, and define success metrics

Worked with testing lead as well as developers or external agency to setup testing activities that align with business requirements, adhere to testing best practices and provide product owners and stakeholders with relevant and valid results

Reported findings to key stakeholders in a comprehensive and timely manner

Presented formal results, insights, and recommendations to the broader digital group including product owners, designers, analysts, and strategic decision makers

Created and executed of manual acceptance test cases for (Functional, Usability, and Regression Testing Phases)

Skills Used: MS Office Suite, Agile methodology

QA Lead

Rogers Communication/ Toronto, ON / April 2014 – February 2015

Worked with Project Lead, third party vendor Development Lead, and Analyst to define and communicated testing timelines, and testing approach for projects

Completed tasks according to project timelines and schedules


Master of Divinity, Biblical Studies

Canada Christian College & School of Graduate Theological Studies, Toronto, ON

2006 - 2010

Bachelor of Science, Computer Information Systems

DeVry University

Pomona, CA

1985 -1988


Software: Microsoft (Word, Excel, Access, PowerPoint, Outlook, Project), SharePoint, Visio, SQL Navigator, Toad, SAP

Operating Systems: Unix, MVS, TSO, various Windows Platforms, CA7, N-Tier architecture

RDBMS: Oracle, DB2, Progress Database, MS SQL Server 2000

Languages: VBScript, JavaScript, HTML, HTML5, COBOL, JCL, Natural, ADABAS, Visual Basic, PowerBuilder, SQL, CSS3, DOM3

Tools & Standards: HP Quick Test Pro, Rational SQA, Track Record, ClearQuest, Remedy, Heat, PVCS Tracker, eRoom, JIRA, SOAPUI Basecamp, XML

Industrial Standards: ITIL



Certified Software Quality Analyst

Certified Software Tester Engineer

Language skills



Coordinated the User Acceptance Testing of the UI/UX, Advertisement and Omniture interface against the various devices such as (PS3/PS4, Samsung, and LG Smart TV)

Developed test strategy, estimates, test plan, schedule, and test cases for the UAT of video on demand and live stream of the IPTV application for (PS3/PS4, Samsung, and LG Smart TV)

Created account and setup parameter setting restricted data/other data variable conditions using SOAPUI for the (PS3/PS4, Samsung, and LG Smart TV devices)

Designed, setup and troubleshot test environment to simulate real-time scenarios for PS3/PS4, Samsung, and LG Smart TV

Supported a positive work environment that promotes customer service, quality, innovation and teamwork

Ensured timely notification of issues and problems, and made recommendations for problem/issue resolution

Reviewed documentation such as (business requirements, systems requirements, content) to understand test scope, data needs, test environments and overall scheduling needs

Ensured test team adherence to testing methodologies/standards

Identified, developed and documented test scenarios and test cases with traceability to business requirements

Executed manual User Acceptance test cases for IPTV application for (Functional, Usability, Video On Demand restriction, Security and error handling, Regression, and Negative Testing)

Executed manual SOAPUI testing ensure that the parameter setting for restricted data/other data variable conditions setup within the soap are correctly been transmitted and displayed on each Smart device application

Led team of 4 IPTV professional testing resources and coordinated 5 other subject matter expert within UI/UX design, Advertisement, and Omniture

Executed testing of API interface with the system level, mobile testing and usability testing against the application

Skills Used: PS3/PS4, Samsung & LG devices, SDK 4.0, Netcast 4.0, Webkit, HTML5, DOM3, CSS 3, Squirrelfish, JIRA, Basecamp, Flash Player 10.1, ActionScript 3.0, SOAPUI, AIR for TV 2.5.1, MS Office Suite, Agile methodology

Independent Sales Representative/Senior Director

Momentis/ North York, ON / November 2011 – September 2013

Provided advice/free evaluations on energy options and essential services available to commercial and retail consumers with the goal of saving money and ensuring peace of mind

Recruited and trained others to become a qualified marketing representatives

Skills Used: MS Office Suite

QA Lead

Elections Ontario/ Scarborough, ON / May 2010 – June 2011

Worked with third party vendor Development Lead, Project Manager and/or Analyst to define and communicate testing timelines, resource requirements and testing approach for projects

Oversaw the creation and delivery of test scripts and other test artifacts (results, execution reports, sign off, test closure)

Attained sign off on relevant artifacts Business Requirements and Technology Test Strategy created and managed Test Strategy and Test Plan

Primary liaison between business and technology team for User Acceptance Testing

Led team of 1 testing resource and 9 business staffs Performing User Acceptance Testing

Coordinated and documented of test milestones and activities within a Project plan

Managed resource allocation and planning for project

Supported the base activity and communicated resources to Project Manager


Led testing teams in test planning, preparing and executing effective test efforts on time

Designed and setup an optimal test environment to simulate real-time scenarios

Ensured test coverage and test cases traceability to requirements

Executed of manual User Acceptance test cases for (Functional, Usability, Data Integrity, Security, Regression, Negative and French Language testing on website)

Executed Web Accessibility Testing for the Accessibility for Ontarian with Disabilities Act (AODA)

Executed testing of API interface with the system level and usability testing against the application

Skills Used: Windows 7, Oracle, VBScript, JavaScript, .NET, Http, FTP, SFTP, ITIL, TrackRecord, MS-SharePoint, Visio, GIS, MS-Office Suite, MS SQL 2000, N-Tier architecture, Waterfall methodology

SAP QA Consultant

ERPTEK CONSULTING INC./ North York, ON / August 2009 – April 2010

Tested transfer of overhead costs, transfer of activities from cost center accounting over to COPA segments

Active participation through Blueprint, and testing activities

Tested the configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users

Tested of FI/CO modules -GL, AR, AP, Fixed Assets, Cost Center

Tested the Month end closing activities

Used: MS-Office Suite, SAP, Waterfall methodology

QA Analyst

ESI Canada/ Mississauga, ON / February 2007 – September 2008

Provided defect Reporting and Resolution based on approved requirements provided in the Statement of Need

Mitigate risk through priority testing and managed defects against severity levels

Ensured accurate updates to project dashboard reporting and inputs into test metrics for all projects

Created and updated test cases within MS Access Database for claims and benefits systems

Executed claim and benefits transactions using extraction, transformation, and loading (ETL) shell script against the MS Access Database for claims and benefits systems to generate electronic data interchange transaction for UNIX

Validated claim and benefits transactions using extraction, transformation and loading (ETL) shell script to upload the process Electronic Data Interchange (EDI) transaction from UNIX back into the MS Access Database for claims and benefits systems then compared the results against the expected results with the test cases on the Database

Ensured test coverage and test cases traceability to requirements

Supported testing teams in day to day work by providing advice and sharing experience/knowledge

Created and executed of manual Systems test cases for (Functional, Usability, Data Integrity, and Regression Testing Phases)

Skills Used: UNIX, ETL, EDI, Windows XP, Heat, FTP, Http, SFTP, MS-Office Suite, Oracle, SQL, Toad, VBScript, JavaScript, TCP/IP, NetBIOS, HTML, XML, .NET, WebSphere, N-Tier architecture, Waterfall methodology


Co-founder, Chairperson and Project Coordinator for Outreach Program

Gateway Christian Fellowship/ West Haven, CT/ January 2016 – Present

Accountable for planning and executing logistics pertaining to client outreach programs such as organizing of volunteers, raising funds and getting donations of (food, school items and clothes) for the program

Overseeing the administrative activities of the organization including introduction of new staff to guidelines and policies

Managing registration and communicating final head counts to GCF stakeholders

Accountable for sending reminder emails to local community services provider for low income and/or homeless families and/or individual updated on program specifics

Developing and monitoring program budget and adhere to program budget

Developing and implementing the outreach program from a concept idea

Scheduling and facilitating regular, effective staff meetings

Overseeing program evaluation efforts to ensure high quality, culturally-competent care is delivered to families, children, and youth

Facilitating meetings, training, and collaborative activities

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