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Quality Assurance Specialist

Location:
New Haven, Connecticut, United States
Salary:
98000
Posted:
August 29, 2017

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ERIC REID

PROFESSIONAL PROFILE

I have worked in the Information Technology and Services industry since 1988 and have met many amazing people in various occupations. During that time, I have worked in various environments such as Mainframe, Client Server, Web Portal, API, Soap UI, Smart Remote Devices and IVR within different industries such as Insurance, Mutual Fund, Automotive, Communication, Accounting, Non-profit and Government. My IT experience gave me a unique ability to apply technology, in all its forms, to business processes.

203.***.****

ac12du@r.postjobfree.com

https://www.linkedin.com/in/reideric

37 Farnham Avenue, Apt 46, New Haven, CT 06515

KEY SKILLS

Project Coordination

Client Relationship Management

Stakeholder Management

Change Management

Issues Management

Project Management

Schedule Management

Risk Management

Concept Development

WORK EXPERIENCE

QA Software Tester

Tournament One Corp/ Stamford, CT / March 2017 – April 2017

Work with stakeholders to understand business needs, gather test requirements, and define success metrics

Work with testing lead as well as developers or external agency to setup testing activities that align with business requirements, adhere to testing best practices, and provide product owners and stakeholders with relevant and valid results

Report findings to key stakeholders in a comprehensive and timely manner

Present formal results, insights, and recommendations to the broader digital group including product owners, designers, analysts, and strategic decision makers

Volunteer - Chairperson and Project Coordinator for Outreach Program

Gateway Christian Fellowship/ West Haven, CT/ January 2016 - Present

Responsible for planning and executing logistics pertaining to client outreach programs such as: organizing of volunteers, raising of funds and getting donations of (food, school items and clothes) for the program

Oversees the administrative activities of the organization including introduction of new staff to guidelines and policies

Manages registration and communicates final head counts to GCF stakeholders

Responsible for sending reminder emails to local community services provider for low income and/or homeless families and/or individual updated on program specifics

Develops and monitors program budget and adheres to program budget

Develops and implement the outreach program from a concept idea

Schedules and facilitates regular, effective staff meetings

Oversees program evaluation efforts to ensure high quality, culturally-competent care is delivered to families, children and youth

Participates in relevant meetings, trainings, and collaborative activities

QA Lead

Rogers Communication/ Toronto, ON / April 2014 – February 2015

Worked with Project Lead, third party vendor Development Lead and Analyst to define and communicated testing timelines, and testing approach for projects

Completed tasks according to project timelines and schedules

Coordinated the User Acceptance Testing of the UI/UX, Advertisement and Omniture interface against the various devices such as (PS3/PS4, Samsung and LG Smart TV)

Developed test strategy, estimates, test plan, schedule, and test cases for the UAT of video on demand and live stream of the IPTV application for (PS3/PS4, Samsung and LG Smart TV)

Created account and setup parameter setting restricted data/other data variable conditions using API soapUI for the (PS3/PS4, Samsung and LG Smart TV devices)

Setup and troubleshot test devices for (PS3/PS4, Samsung and LG Smart TV for UAT)

Supported a positive work environment that promotes customer service, quality, innovation and teamwork

Ensured timely notification of issues and problems, and made recommendations for problem/issue resolution

EDUCATION

Master of Divinity, Biblical Studies

Canada Christian College & School of Graduate Theological Studies, Toronto, ON

2006 - 2010

Bachelor of Science, Computer Information Systems

DeVry University

Pomona, CA

1985 -1988

ERIC REID

TECHNICAL EXPERTISE

Software: Microsoft (Word, Excel, Access, PowerPoint, Outlook, Project), SharePoint, Visio, SQL Navigator, Toad, SAP

Operating Systems: Unix, MVS, TSO, various Windows Platforms, CA7, N-Tier architecture

RDBMS: Oracle, DB2, Progress Database, MS SQL Server 2000

Languages: VBScript, JavaScript, HTML, HTML5, COBOL, JCL, Natural, ADABAS, Visual Basic, PowerBuilder, SQL, CSS3, DOM3

Tools & Standards: HP Quick Test Pro, Rational SQA, Track Record, ClearQuest, Remedy, Heat, PVCS Tracker, eRoom, JIRA, Basecamp, XML

Industrial Standards: ITIL

WORK EXPERIENCE Cont.

Reviewed documentation such as (business requirements, systems requirements, content) to understand test scope, data needs, test environments and overall scheduling needs

Ensured test team adherence to testing methodologies/standards

Identified, developed and documented test scenarios and test cases with traceability to business requirements

Executed manual User Acceptance test cases for IPTV application for (Functional, Usability, Video On Demand restriction, Security and error handling, Regression, and Negative Testing)

Executed manual SOA testing ensure that the parameter setting for restricted data/other data variable conditions setup within the soapUI are correctly been transmitted and displayed to each Smart device application

Led team of 4 IPTV professional testing resources and coordinated 5 other subject matter expert within UI/UX design, Advertisement and Omniture

Executed testing of API interface with the system level, mobile testing and usability testing against the application

Skills Used: PS3/PS4, Samsung & LG devices, SDK 4.0, Netcast 4.0, Webkit, HTML5, DOM3, CSS 3, Squirrelfish, JIRA, Basecamp, Flash Player 10.1, ActionScript 3.0, SoapUI, AIR for TV 2.5.1, MS Office Suite, Agile

Independent Sales Representative/Senior Director

Momentis/ North York, ON / November 2011 – September 2013

Provided advice/free evaluations on energy options and essential services available to commercial and retail consumers with the goal of saving money and ensuring peace of mind

Recruited and trained others to become a qualified marketing representatives

QA Lead

Elections Ontario/ Scarborough, ON / May 2010 – June 2011

Worked with third party vendor Development Lead, Project Manager and/or Analyst to define and communicate testing timelines, resource requirements and testing approach for projects

Oversaw the creation and delivery of test scripts and other test artifacts (results, execution reports, sign off, test closure)

Attained sign off on relevant artifacts Business Requirements and Technology Test Strategy, created and managed Test Strategy and Test Plan

Primary liaison between business and technology team for User Acceptance Testing; Led team of 1 testing resource and 9 business staffs Performing User Acceptance Testing

Coordinated and documented of test milestones and activities within a Project plan; Managed resource allocation and planning for project

Supported the base activity and communicated resources to Project Manager

Led testing teams in test planning, preparing and executing effective test efforts on time

Ensured test coverage and test cases traceability to requirements

Executed of manual User Acceptance test cases for (Functional, Usability, Data Integrity, Security, Regression, Negative and French Language testing on website)

Executed Web Accessibility Testing for the Accessibility for Ontarian with Disabilities Act (AODA)

Executed testing of API interface with the system level and usability testing against the application

Skills Used: Windows 7, Oracle, VBScript, JavaScript, .NET, Http, FTP, SFTP, ITIL, TrackRecord, MS-SharePoint, Visio, GIS, MS-Office Suite, MS SQL 2000, N-Tier architecture, Waterfall

WORK EXPERIENCE Cont.

SAP QA Consultant

ERPTEK CONSULTING INC./ North York, ON / August 2009 – April 2010

Tested transfer of overhead costs, transfer of activities from cost center accounting over to COPA segments

Active participation through Blueprint, and testing activities

Tested the configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users

Tested of FI/CO modules -GL, AR, AP, Fixed Assets, Cost Center

Tested the Month end closing activities

QA Analyst

ESI Canada/ Mississauga, ON / February 2007 – September 2008

Provided defect Reporting and Resolution based on approved requirements provided in the Statement of Need

Mitigated risk through priority testing and managed defects against severity levels

Ensured accurate updates to project dashboard reporting and inputs into test metrics for all projects

Created and updated test cases within MS Access Database for claims and benefits systems

Executed claim and benefit transactions using extraction, transformation and loading (ETL) shell script against the MS Access Database for claims and benefits systems to generate electronic data interchange transaction for UNIX

Validated claim and benefit transactions using extraction, transformation and loading (ETL) shell script to upload the process Electronic Data Interchange (EDI) transaction from UNIX back into the MS Access Database for claims and benefits systems then compared the results against the expected results with the test cases on the Database

Ensured test coverage and test cases traceability to requirements

Supported testing teams in day to day work by providing advice and sharing experience / knowledge

Created and executed of manual Systems test cases for (Functional, Usability, Data Integrity, and Regression Testing Phases)

Skills Used: UNIX, ETL, EDI, Windows XP, Heat, FTP, Http, SFTP, MS-Office Suite, Oracle, SQL, Toad, VBScript, JavaScript, TCP/IP, NetBIOS, HTML, XML, .NET, WebSphere, N-Tier architecture, Waterfall

ACHIEVEMENTS

Certifications

Certified Quality Analyst

Certified Software Tester

Language skills

English



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