Sales Manager

Christy Bailey

General Sales Manager - Charming Charlie

Shoemakersville, PA 19555

************@*****.*** - 484-***-****

Seasoned retail sales manager with more than 18 years of experience in fast-paced, high volume/high unit, multi-million dollar fashion retail environment. Excellent communication and organizational skills. Track record of achieving business results and shrink goals as well as a strong ability to prioritize and execute tasks effectively and efficiently.

WORK EXPERIENCE

General Sales Manager

Charming Charlie - Collegeville, PA - October 2012 to Present Maintain a selling environment focused on customer service and satisfaction. Recruit, interview and hire outstanding people

Coach and develop the team to achieve sales goals through ask vs. tell leadership style.

Communicate, execute and manage all internal and external marketing and visual merchandising initiative to achieve company goals.

Ensure adherence to all policies and procedure by the entire staff. Establish and monitor scheduling, staffing and payroll guidelines. Maintain proper inventory controls, facilitate inventory transactions and compliance standards for shrink control.

Analyze various business reports to understand trends and opportunities. Manage all scheduling and payroll functions to maximize sales and productivity while meeting/exceeding company financial goals.

Store sales leader/Co-manager

New York and Company - Warrington, PA - November 2005 to October 2012 Analyze day to day business reporting to identify opportunities within the business. Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Plan store layouts or design displays.

Establish and carry out all company policies including shrinkage control disciplines and programs.

Address customer complaints and resolve problems.

Store Sales Manager

American Eagle Outfitters - Wyomissing, PA - August 2001 to November 2005 Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Monitor sales activities to ensure that customers receive satisfactory service. Plan and prepare work schedules, and assign employees to specific duties. Achieve all company sales, shrink and private label credit goals Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement Manage staff, preparing work schedules and assigning specific duties. Store Sales Manager/Co-Manager/Assisitant Manager/Sales Associate Store Manager/Co-Manager

Lerner New York/New York and Company - Exton, PA - November 1996 to August 2001 Resolve customer complaints regarding Wyomissing/Harrisburg/Exton, PA sales and service.

Recruit, train and develop all staff members.

Maintain store level compliance of all company standards, policies and procedures Address customer issues and resolve problem

Set and achieve store goals based on company initiatives. Ensure store maintenance, cleanliness and appearance is up to company standards at all times.

EDUCATION

High School Diploma

College Prep/Business

June 1995

Hamburg Area High School - Hamburg, PA

ADDITIONAL INFORMATION

Skills

Time Management

Attention to Detail

Service Orientation

Considerable knowledge of retail systems and operations Critical Thinking

Ability to learn quickly

Proven track record with a high

level of business acumen

Excellent communication and

organizational skills

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