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Customer Service Accounts Receivable

Location:
Oak Park, Illinois, United States
Posted:
August 29, 2017

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ACCOUNTS RECEIVABLE MANAGER CREDIT & COLLECTIONS BILLING

PROFESSIONAL PROFILE

Versatile Finance & Accounting Professional with experience managing and supporting financial operations (Accounts Receivable, Credit Analysis, Collections, Billing, Cash Applications, Financial Analysis, Reducing DSO, Reconciliations, etc.) who also possesses excellent critical thinking, problem solving and analytical skills. Energetic professional championing cross functional programs to resolve business issues and contribute to organizational success. An authentic leader and coach of individuals / teams. Organized and driven with a high sense of urgency and the innate ability to stay on task.

EXPERIENCE

Blue Cross Blue Shield Health Care Service Corporation, Chicago, IL 1993 - 2017

Unit Manager - Service Delivery Operations August 2014 – June 2017

•Managed the overall staffing for the Finance division through sourcing, interviewing and making hiring decisions. Responsible for the onboarding benefits and training of role assignments.

•Managed the Service Delivery Operations for group collections, billing and customer service leading a team of 7 direct reports. Was able to create process efficiencies, reduce customer complaints, reduce turnover and minimize delinquent accounts.

•Directed the collection, reconciliation, delinquency monitoring, claims stopping and cancellation of all Cost Plus, PPO and Minimum Premium Program groups with various internal departments including Membership, Systems, Marketing, Underwriting, Full Service Unit Claims, Contract Processing, Legal, COBRA, Financial Reporting, Treasury, Cash Receipts, Cash Disbursements, PPO Cost Billing Systems, internal and external auditors, and external customers and agencies with annual billings of almost $9 billion in claims and administrative fees.

•Represented the Finance Division on committees, task forces and various meetings to address other affiliates or merged plans billing systems conversion opportunities and implement conversions, group contract changes, corporate collection and receivable policy, claims and system processing problems

•Directed and controlled procedural and accounting analysis on receivable activity and group accounts for audit purposes which tracked the fluctuation of the amounts of claims and dollars paid on a monthly basis to ensure accurate reporting.

Supervisor - Accounts Receivable January 1997 - August 2014

•Responsible for workflow management, coaching and feedback, training, and employee development; providing input to goal setting, hiring/selection, and performance reviews which minimized turnover and increased employee engagement.

•Resolved the departments daily and weekly accounting activities to ensure billing and balancing accuracy.

•Managed critical processes such as delinquency monitoring, settlements, renewals, claims exceptions, sub- ledger and general ledger entries along with reviewing accuracy of account set up for new accounts which led to many hours of work saved along with millions of dollars.

•Supervised the Accounts Receivable team for group collections, billing and customer service leading a team of 6 direct reports.

Senior Staff Accountant - Accounts Receivable June 1995- January 1997

•Managed billing accounts for high profile customers

•Responsible for reporting data and results organization wide

•Assisted Accounts Receivable employees with all of their responsibilities

Staff Accountant - Accounts Receivable June 1993- June 1995

•Collected funding for claims paid by Health Care Service Corporation and maintaining and controlling their receivables

•Worked directly with and supported client executives

•Leveraged internal resources to meet and exceed client expectations

•Created and implemented processes for a quality work environment

PRIOR EMPLOYMENT

First Midwest Corporation of Delaware, Melrose Park, IL

Internal Staff Auditor

•Responsible for auditing subsidiary branches and providing results from investigative research of loans, deposits, collateral for loans and yield analysis.

EDUCATION

Rosary College, River Forest, IL - Bachelor of Arts Degree

Major: Accounting

Minor: Business Administration

AWARDS

Certificate of Appreciation Award 2009

Significant Results Award 2010

Difference Maker Award 2010

Leadership Award 2012

Certificate of Appreciation Award 2012

Certificate of Completion Blue Belt Training 2015

PROFICIENCIES

Microsoft Office Suite Excel, Word, Outlook

PeopleSoft for Journal Entries

VOLUNTEERING

Youth sports coach for soccer, basketball, baseball and hockey



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