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Customer Service Professional Experience

Fort Washington, Maryland, United States
August 29, 2017

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Empress R. Jacobs

**** *** ****

Fort Washington MD 20744



Dedicated and competent worker seeking a position which will allow me to utilize my customer service experience, strong leadership skills as well as my effective communication skills to make a positive impact within an organization.


Dedicated individual, reputation for consistently going beyond what is required.

Strong interpersonal and communication skills


Team Leader with strong leadership skills

Strong Pediatric skills

Extensive knowledge of medical equipment, products and pharmaceuticals.

Relate well to people from a variety of cultures and socio-economic conditions.

Resourceful in completing projects; ability to multi-task effectively.

Established professional relationships with patients, families, staff nurses and other health care professionals.

Possess special sensitivity to meeting diverse needs in varied situations.


9/2016-Present Environmental Service Aide

United Medical Center, Southeast Washington

Ability to work independently

Ensured units were sanitized according to departmental standards.

Follow schedule of duties and problems solved as need

Delivered customers and patient satisfaction on a daily basis

3/2012-Present Bartender

Big Daddy’s Sports Bar, Lanham MD

Reviewed documentation for accuracy and proficiency

An ability to consume, absorb, and analyze large amounts of information

Ability to work as a manager capacities to ensure that the establishment runs smoothly

Comfortable with delegation of tasks

Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.

Evaluates and verifies employee performance through the review of completed work assignments and work techniques.

11/2012-Present Part-time Receptionist

Goodin Home Health Agency

Managed receptionist in various areas of patient care.

In-depth knowledge of medical terms often used in nursing home setting

Monitored health and safety compliance in regards to OSHA guidelines

Responsible for scheduling, time keeping, scheduled leave, on call coverage, shift coverage.

Process paperwork for new residents communicating with family doctor insurance company etc.

Perform clerical duties such as copying faxing emailing etc.

Coordinated activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.

Answer phones take messages and return phone calls

11/2011-3/2012 Customer Service Specialist

Washington Metro, Hyattsville MD

Provided routing and scheduling

Responded to customer complaints

Provided ongoing support to customers

Handle incoming calls from a national customer base

Provide detailed information on services and schedules


Colorado Technical University, Online University, Colorado Springs CO

Associate of Science Degree-Criminal Justice-2010


Proficient in the use of Microsoft Word, Excel, Access, PowerPoint, Outlook and Medtech documentation system, QCPR documentation system and EPIC documentation system.


References Available Upon Request

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