Customer Service Professional Experience
Resume:
Empress R. Jacobs
Fort Washington MD 20744
*************@*****.***
OBJECTIVE
Dedicated and competent worker seeking a position which will allow me to utilize my customer service experience, strong leadership skills as well as my effective communication skills to make a positive impact within an organization.
PROFILE
Dedicated individual, reputation for consistently going beyond what is required.
Strong interpersonal and communication skills
Self-Motivator
Team Leader with strong leadership skills
Strong Pediatric skills
Extensive knowledge of medical equipment, products and pharmaceuticals.
Relate well to people from a variety of cultures and socio-economic conditions.
Resourceful in completing projects; ability to multi-task effectively.
Established professional relationships with patients, families, staff nurses and other health care professionals.
Possess special sensitivity to meeting diverse needs in varied situations.
PROFESSIONAL EXPERIENCE
9/2016-Present Environmental Service Aide
United Medical Center, Southeast Washington
Ability to work independently
Ensured units were sanitized according to departmental standards.
Follow schedule of duties and problems solved as need
Delivered customers and patient satisfaction on a daily basis
3/2012-Present Bartender
Big Daddy’s Sports Bar, Lanham MD
Reviewed documentation for accuracy and proficiency
An ability to consume, absorb, and analyze large amounts of information
Ability to work as a manager capacities to ensure that the establishment runs smoothly
Comfortable with delegation of tasks
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
11/2012-Present Part-time Receptionist
Goodin Home Health Agency
Managed receptionist in various areas of patient care.
In-depth knowledge of medical terms often used in nursing home setting
Monitored health and safety compliance in regards to OSHA guidelines
Responsible for scheduling, time keeping, scheduled leave, on call coverage, shift coverage.
Process paperwork for new residents communicating with family doctor insurance company etc.
Perform clerical duties such as copying faxing emailing etc.
Coordinated activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Answer phones take messages and return phone calls
11/2011-3/2012 Customer Service Specialist
Washington Metro, Hyattsville MD
Provided routing and scheduling
Responded to customer complaints
Provided ongoing support to customers
Handle incoming calls from a national customer base
Provide detailed information on services and schedules
EDUCATION
Colorado Technical University, Online University, Colorado Springs CO
Associate of Science Degree-Criminal Justice-2010
COMPUTER SKILLS
Proficient in the use of Microsoft Word, Excel, Access, PowerPoint, Outlook and Medtech documentation system, QCPR documentation system and EPIC documentation system.
AFFILIATIONS
References Available Upon Request
Contact this candidate