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Customer Service Sales

Washington, District of Columbia, 20011, United States
August 29, 2017

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LaVell M. Green

**** ******** ******, *.*.

Washington, D.C. 20011

Home: 202-***-**** * Mobile: 202-***-****


• Excellence in customer service • Strategic thinking skills

• Outstanding customer retention skills • Exceptional problem solving skills

• Strong writing & oral communication • Dependable with proficient attention to

skills detail

• Sales & marketing • Team building & leadership skills

Professional Experience

Customer Account Executive

• Overall responsibility for the management of a group of assigned accounts, focusing on retention

and profitable growth of existing revenue streams as well as conducting strategic planning

activities to ensure customers' product and service needs are anticipated

• Listen attentively to customer needs and concerns; demonstrate empathy

• Confirm customer understanding of the solution and provide additional customer education as


• Communicate effectively with individuals/teams in the program to ensure high quality and timely

expedition of customer requests

• Solve problems using conceptual thinking and offer solutions

• Maintain broad knowledge of client products and services

• Engage with customers via telephone and email to analyze their needs

• Profile prospects and overcome objections to generate new revenue

• Conduct business dealings in a professional and proactive manner

• Be a trusted resource for internal and external contacts

• Engage in “Multi-channel” follow-up – help uncover new deals and nurture existing clients

• Maintain active communication with leads by sending monthly targeted materials

• Generate new business opportunities to fuel the New Business Pipeline

• Conduct high level conversations with Senior Executives in targeted and prospective Markets

• Achieve monthly quotas of qualified opportunities and performance metrics

• Comply with company policies and procedures while using sound judgement

Sales & Marketing

• Deliver timely and remarkable customer service to existing and potential clients

• Coordinated and planned marketing and sales objectives

• Responsible for daily and monthly corporate revenue reports

• Responsible for the management and supervision of business to business internet connectivity

sales campaigns

• Implemented strategies to partner with nearby businesses, events, and other local organizations to

promote the companies products and services

• Help create engaging social media initiatives to connect clients, and manage posts

• Administer corporate-level personnel policies and processes within the division

• Support leadership by maintaining spreadsheets and calendars

• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely


• Discretion of confidentiality regarding sensitive documents ensuring compliance with Security


• Draft and prepare weekly, monthly and quarterly reports, key correspondence, proposals

Administrative Services

• Supervised the recruitment and training of current and new employees

• Generated sales through resources with Convention Bureaus and local Chamber of Commerce

• Responsibilities included planning, organizing, and executing the production of trade shows,

conventions and special events

• Served as liaison and show manager to sponsors, corporate clients and facility management


• Assisted organizations on site selection and developments of floor plans for designed conferences

• Operated and maintained a production budget of $250,000

• Coordinate with marketing team and outside vendors to ensure departmental marketing items are

properly branded before being put into production

• Coordinate high-profile meetings and conference calls

• Keep all Leadership and HR related information confidential

Employment History

2016 – 2017 Customer Service, Poeple Ready, Hyattsville MD

2005 - 2016 Customer Account Executive/Sales & Marketing Rep, Comcast, Silver Spring, MD

2003 - 2005 Interviewer, Abritron Ratings, Columbia, MD

2000 – 2003 Training Manager, BGS Telemarketing, Silver Spring, MD


B.A., University of the District of Columbia, 1985

Major: Computer Information Systems Science

Minor: Business Marketing

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