LaVell M. Green
Washington, D.C. 20011
Home: 202-***-**** * Mobile: 202-***-****
Skills
• Excellence in customer service • Strategic thinking skills
• Outstanding customer retention skills • Exceptional problem solving skills
• Strong writing & oral communication • Dependable with proficient attention to
skills detail
• Sales & marketing • Team building & leadership skills
Professional Experience
Customer Account Executive
• Overall responsibility for the management of a group of assigned accounts, focusing on retention
and profitable growth of existing revenue streams as well as conducting strategic planning
activities to ensure customers' product and service needs are anticipated
• Listen attentively to customer needs and concerns; demonstrate empathy
• Confirm customer understanding of the solution and provide additional customer education as
needed
• Communicate effectively with individuals/teams in the program to ensure high quality and timely
expedition of customer requests
• Solve problems using conceptual thinking and offer solutions
• Maintain broad knowledge of client products and services
• Engage with customers via telephone and email to analyze their needs
• Profile prospects and overcome objections to generate new revenue
• Conduct business dealings in a professional and proactive manner
• Be a trusted resource for internal and external contacts
• Engage in “Multi-channel” follow-up – help uncover new deals and nurture existing clients
• Maintain active communication with leads by sending monthly targeted materials
• Generate new business opportunities to fuel the New Business Pipeline
• Conduct high level conversations with Senior Executives in targeted and prospective Markets
• Achieve monthly quotas of qualified opportunities and performance metrics
• Comply with company policies and procedures while using sound judgement
Sales & Marketing
• Deliver timely and remarkable customer service to existing and potential clients
• Coordinated and planned marketing and sales objectives
• Responsible for daily and monthly corporate revenue reports
• Responsible for the management and supervision of business to business internet connectivity
sales campaigns
• Implemented strategies to partner with nearby businesses, events, and other local organizations to
promote the companies products and services
• Help create engaging social media initiatives to connect clients, and manage posts
• Administer corporate-level personnel policies and processes within the division
• Support leadership by maintaining spreadsheets and calendars
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely
manner
• Discretion of confidentiality regarding sensitive documents ensuring compliance with Security
procedures
• Draft and prepare weekly, monthly and quarterly reports, key correspondence, proposals
Administrative Services
• Supervised the recruitment and training of current and new employees
• Generated sales through resources with Convention Bureaus and local Chamber of Commerce
• Responsibilities included planning, organizing, and executing the production of trade shows,
conventions and special events
• Served as liaison and show manager to sponsors, corporate clients and facility management
officials
• Assisted organizations on site selection and developments of floor plans for designed conferences
• Operated and maintained a production budget of $250,000
• Coordinate with marketing team and outside vendors to ensure departmental marketing items are
properly branded before being put into production
• Coordinate high-profile meetings and conference calls
• Keep all Leadership and HR related information confidential
Employment History
2016 – 2017 Customer Service, Poeple Ready, Hyattsville MD
2005 - 2016 Customer Account Executive/Sales & Marketing Rep, Comcast, Silver Spring, MD
2003 - 2005 Interviewer, Abritron Ratings, Columbia, MD
2000 – 2003 Training Manager, BGS Telemarketing, Silver Spring, MD
Education
B.A., University of the District of Columbia, 1985
Major: Computer Information Systems Science
Minor: Business Marketing