Customer Service Microsoft Office

Caroline Kemper

Alexandria, VA ***** 703-***-**** ***********@*****.***

Business Professional

Business minded professional with experience in accounting, office and people management, and administrative support. Distinct abilities in problem solving, decision making, and providing exceptional customer and client services. Expert knowledge in Microsoft Office.

Areas of Expertise

Customer Interaction

Accounts Receivable

Budget Adherence

Team Leadership

Office Administration

Reporting and Data Analysis

Microsoft Office

Internal Audits

Invoicing and Collections

EDUCATION

Bachelor of Science in Accounting George Mason University, Fairfax, VA, 1998

Bachelor of Science in Biology Arizona State University, Tempe, AZ, 1990

EXPERIENCE HIGHLIGHTS

UNI HAIR STUDIO, Alexandria, VA, 2010-Present

Receptionist

Increased sales by providing excellent customer service while maintaining the front desk. Welcome and greet all incoming clients, check them in for appointments, and manage payments and cash flow. Book appointments and manage schedule for two stylists. Assist with questions or concerns.

Key Accomplishments:

Build strong client relationships through service and assistance.

Assisted in managing a successful marketing campaign utilizing CCTV and weekly advertisements which increased clientele.

KEMPER FAMILY, Alexandria, VA, 2007-2010

Fiduciary and Health Care Advocate

Acted in the best interest of aging parents by working as their power of attorney, administering medications, accompanying them to appointments, and oversaw complete care for them.

Key Accomplishments:

Created great care plans to ensure all needs were met.

REGISTRY OF INTERPRETERS FOR THE DEAF (RID), Alexandria, VA, 2005-2007

Staff Accountant

Oversaw all aspects of accounts receivable, including handling past due accounts, timely invoicing, and troubleshooting all issues with payments. Processed incoming receipts and prepared accurate bank deposits.

Key Accomplishments:

Increased cash flow by decreasing the number of 90 days past due accounts by 21%.

Completed a 30,000 project on time and within budget resulting in a bonus from the company.

DELAGE FAMILY FARM, Blois, France, 2004

Assistant Manager

Oversaw several aspects of the business including the accounting and finances; including accounts payable, accounts receivable, budgets, forecasts, and purchases. Managed day to day operations to ensure sound operational processes.

Key Accomplishments:

Contributed to a 110% profit when the farm was sold by enforcing the annual budget.

Created a business plan that cut operational costs by 25%.

THE HILL NEWSPAPER, Washington, DC, 1999-2004

Circulation Coordinator 2000-2004

Received and accurately processed incoming orders to contribute to excellent customer service. Entered client information into an internal database. Ensured compliance through audits and sent out letters on consistent bases to confirm circulation.

Key Accomplishments:

Increased sales and awareness through selling via phone and mass mailings.

Engaged with over 100 customers per week answer questions and providing information.

Business Manager 1999-2000

Completed all financial and administrative duties for the newspaper. Created and enforced the annual budget. Analyzed budget variances and bank reconciliations. Performed human resources duties as needed, including hiring, policy enforcement, and employee issues.

Key Accomplishments:

Successfully managed over 20 employees while overseeing day to day operations of the newspaper.

Completed expense reports and payables for the Editor-in-Chief.

ADDITIONAL EXPERIENCE

U.S. EPA OFFICE OF THE INSPECTOR GENERAL, Washington, DC, 1998-1999

Program Evaluator

GEORGE MASON UNIVERSITY, Fairfax, VA, 1997

Teaching assistant

AMERICAN TYPE CULTURE COLLECTION, Rockville, MD, 1990-1994

Biologist

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