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Operations Management

McFarland, Wisconsin, United States
August 29, 2017

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Nancy Utterback

**** ****** **** **

McFarland, WI 53558



Proven leader with superior demonstrated results in multi-site operations, supply chain, and transportation/logistics. An innovative leader of large, cross-functional, regional diverse teams in operations, logistics and field operations focused on delivering the highest levels of performance to achieve corporate objectives while delivering a financial return. Specific expertise in the following:

P&L / Financial Management

Start-up Operations

Budget and CapEx development

Talent & Leadership Development

New Automation Implementation

Lean Six Sigma

Business Assessment

Process Design and Implementation

Contract Negotiation

Project Management

Operations Strategy and Planning

Change Management Initiatives

Transportation and Logistics

MS Office and Other Productivity Tools


Synergy Health(STERIS), Tampa, FL 2012 - 2016

Global medical device company specializing in; hospital sterilization services, contract sterilization, reusable surgical services/products, contract consulting services and contract manufacturing services.

Director of Operations, STERILMED, Maple Grove, MN 2014 – 2016

Responsible for local contract with STERILMED, a wholly owned division of Johnson & Johnson, approximately 450 employees in multiple locations, contributing $26M annual revenues to Synergy Health Americas business. Provided reprocessed single use medical devices (SUD) to customers worldwide. Directly responsible for production, logistics, purchasing and inventory control, facilities, equipment maintenance, environmental health and safety programs, and process engineering.

Responsible for P&L performance.

Developed annual budget and capital requirements for operations.

Prepared and presented monthly and quarterly Operation performance reviews for Johnson & Johnson corporate team.

Utilized Safety, Quality, Delivery and Cost to develop effective KPI for all key products and process.

Led numerous kaizen activities designed to improve flow by targeting overproduction, wait time, transportation, inventory and motion.

Engineered cost saving initiatives that reduced expenses by 15% for first year and 12% for second year.

Reduced process cycle time by over 60% from 22 to 8 days.

Facilitated reduction of business from 3 shifts to 1 shift in both receiving and distribution operations and 2 shifts in production by redesign of workflow, facility and work cell layout, and implementation of a WIP management strategy without impacting customer deliveries.

Avoided significant capital investment for STERILMED by creating available square footage in receiving, production and warehouse buildings for future product lines and revenue growth through lean activities.

Synergy, Director of Operations (continued)

Improved cycle count performance, improving accuracy to 99% while reducing time required from 2 days to less than 8 hours.

Developed succession planning strategy to develop and promote talent from existing teams.

General Manager, Long Beach/Stockton, CA 2012 - 2014

Responsible for plant operations, logistics, inventory management and field operations for 2 facilities: Long Beach and Stockton, approximately 125 team members, and contributing $12M to Synergy Health business. Developed and implemented customer strategies for improved satisfaction, growth and retention.

Responsible for P&L performance in CA operations.

Improved overall operations productivity by 5% by reducing WIP, designed and implemented effective work cells, and provided training on lean principles.

Developed robust key performance metrics to monitor performance and continuous improvement objectives.

Developed and implemented inventory management program to reduce inventory levels by 12% utilizing key performance metrics, control tools and customer feedback forums.

Designed cost-effective delivery route schedule that reduced distribution costs by 9%, leveraging capital assets more effectively while improving customer service levels.

SRI Surgical, Tampa, FL 1998 - 2012

FDA regulated medical device company specializing in reusable surgical supplies, central sterile processing, supply chain management services to hospitals and surgery centers.

Plant Manager, Long Beach, CA

Responsible for plant and field operations in 6 under-performing FDA regulated facilities in the US, approximately 75 employees and contributing approximately $10M at each location. Managed a complex recurring inventory model to a profitable level. Direct responsibility for quality, production, logistics, purchasing and inventory control, building facilities, equipment maintenance, and environmental health and safety programs and human resources.

Exceeded productivity goals and delivered superior customer satisfaction while operating below planned budget for labor and expenses by 14%.

Reduced inventory by 11% required to maintain a functional recurring inventory model by improving controls, measurement tools and feedback by the Field Support team.

Created and led a diverse project team that leveraged lean manufacturing principles to optimize processes and implement solutions to increase productivity in operations and logistics.

Supervised relocation of manufacturing operations in CA. and MI. Oversaw facility planning and design, budget performance, logistics planning and staffing needs.

Developed a monthly plant performance process designed to improve culture and communication between team members and leadership.


University of Wisconsin – Madison

Industrial Engineering

Juran Institute, Southington, CT.

Lean Six Sigma Black Belt

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