*** ***** **. ************ **** ***** 614-***-**** ac12c0@r.postjobfree.com.

Thomas M. Barclay

Objective

Looking for an IT position where my excellent analytical problem solving skills and a strong work ethic can enhance your IT team.

Professional Highlights

Desktop Support Analyst-Honeywell Safety- Groveport Ohio- 2016-Present

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

Coordinates with Client End User on expectations and availability to conduct Managed Client Services

Performs trouble shooting, parts replacement, system upgrades, and deployments & repair on Client Assets

Identifies potential issues that could adversely impact End User experience and follows through on action steps

Strives to meet all Client SLAs & Customer Satisfaction Goals

Escalate to Program management on issues that impact a Client End User and/or entire operation at a given site

Coordinate IT communications for changes or issues impacting employees or business activity at the designated sites

Act as escalation focal point for all IT-related issues impacting the sites including outages, major incidents, Hardware/Software, SAP, software updates, and security issues for supported desktops/laptops

Provide on-site escort and support for third party IT vendors

Provide technical support for all servers on site

Supports servers, Network services, equipment and proprietary business critical applications

Install, Maintain, Repair and Support Barcode Printers, Scanners and Handhelds

install new VM servers and VOIP Phone System

IT Support Analyst-General Electric (GE)- 2014-20016

Primary IT contact for two high- volume fast paced manufacturing locations.

Supports servers, Network services, equipment and proprietary manufacturing locations. business critical applications.

Maintained stable operations by supporting desktops, mobile phones and shop floor devices for all users at all levels

Took the lead on any IT issues at these sites and worked with cross-functional teams to resolve any outage issues.

Network Support Technician – Medco/ESI-2005-2014

Second Tier support for local site

Active Directory Maintenance

Standardization and maintenance of wireless handhelds used in the warehouse environment across the enterprise.

Managed Third party contractors who were deploying workstations for PC refresh which encompassed 1200 workstation.

Assisted with developing standards for PC deployed in enterprise for the PC refresh project

Liaison between Service contractors and operations for Various IT equipment in the building.

Backup software and later using EMC Avamar solution.

Resolving Local internal customer’s computer issues using remedy software to log and track ticket status.

Responsible to maintaining service request SLAs for the department

Managed Care Rep Medco, Columbus, OH 1999-2005

Communicate with nurses about Patient Health Plan savings

Verified Patient information

Document every transaction and activities

Process Patient Orders

Skills

Active Directory

Windows XP, Windows 7 and 10

Avaya IP Phone System administration

Microsoft Office Suite

Proficy

Barcode Scanners, Printers and Handhelds

GE Intelligence Platform. (MES360)

Windows Server 2003

Windows Server 2008

SCCM

BMC Remedy and Service Now

Windows Mobile Device Management

Witness Servers (Quality Monitoring)

Cimplicity

Vision System

Avalanche

Bartender

Education

BSC in Network and communication Management

DeVry University

June 2005

References

References are available on request.

Contact this candidate