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Customer Service Management

Location:
Prairie Grove, Arkansas, 72753, United States
Posted:
August 29, 2017

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OBJECTIVE: To obtain a position that utilizes my extensive administrative and project management skills that advances the success of the Company while providing opportunities for personal growth.

QUALIFICATIONS

Fluid in Microsoft Word, Excel, PowerPoint, and Walmart specific software programs including SAP, Travel and Expense, Host, Corporate Ordering, Financial Share Services, Home Office Facilities, Performance Talent Management Tools, Webform, EDLP, Get There, Compensation Management Tool, Diversity, and Eurest Website for Event ordering,

Extensive experience in budgeting, travel management, project management, and supporting company operations during major crises

Outstanding communications and customer service skills

EDUCATION

Southern Arkansas University Technical Branch A.A.S. Program: Secretarial Science, Introduction to Computers, and Micro Operating Systems.

Federal Emergency Management Agency (FEMA) Professional Development Program

CERTIFICATIONS

Certified Administrative Professional

EMPLOYMENT

Walmart Stores, Inc. – 2004 – 2017

Coordinator, Global Emergency Management and Alarm Central, Walmart Stores, Inc. (February 10, 2012 –2017)

Supported the senior director and other managers in daily operations, including scheduling meetings, travel requests, and performance evaluations.

Supported the company Emergency Operations Center (EOC) during activations including support of critical business units deployed to EOC, call intake and dispatch during crises, and support of FEMA and State/local governments. This includes Hurricane Sandy and other major crises and disasters.

Assisted the senior director in strategic planning, team building, and other departmental events.

Supported senior director in his involvement with the United Nations ARISE Initiative, FEMA National Advisory Council, and other external organizations.

Coordinated store support events.

Managed two department budgets including annual development, oversight, and reconciliation of journals.

Special Projects

United Nations Disaster Resiliency Initiative – includes event planning, logistics (travel, hotels, event set-up) and event coordination for UN Resiliency Summit held in Bentonville, Arkansas. Also, provided ongoing support for senior director who served on the Executive Board for the UN ARISE Initiative.

Public/Private Partnerships – includes maintenance of directory for emergency management state directors, development of Gulf States Hurricane Preparedness Guides, and supporting government relations during disasters.

Emergency Management Department and Alarm Central Work Space Relays – developed work space plans and coordinated relays of new furniture and technology for several alignment changes.

Community and Philanthropic Events – coordinated and managed community events including Seven Hills Homeless Shelter, Bentonville Women’s shelter, Food Pantry, United Way School Supplies, and coordination of annual Community Grant Checks.

Coordinator, Corporate Investigations, Walmart Stores, Inc.

(October 31, 2006 – February 10, 2012)

Supported the senior director and other managers in daily operations including calendars, travel requests, and performance evaluations.

Prepared executive-level weekly/monthly/quarterly reports.

Organized special events and meetings.

Managed department budgets including annual development, oversight, and reconciliation of journals.

Special Projects

Developed Standard Operating Procedures for the Project Coordinator/Coordinator for Global Investigations.

Research Analyst, Real Estate Accounting, Financial Security, Walmart Stores, Inc. (January 26, 2004 – October 31, 2006)

Worked with Municipalities, Government offices and insurance/bonding companies to secure bonding for projects.

Prepared Handwritten Checks and sent daily to Financial Services.

Maintained records of all bonds/LOC of all projects and contractors in the US.

Contracts and Bid Clerk, Centra Industries (2002 – 2003)

Prepared all documents to acquire license and permits for the construction in different states and municipalities.

Assisted with phone reception, attorney’s office operations, and accounts payable.

Office Assistant and Easement Coordinator, Washington County Water Authority (March 1997 – 2001)

Served as Office Assistant including receiving payment, Bookkeeping, Payroll, researching data, dealing with irate customers.

Acquired easements for Water Projects.

VOLUNTEER EXPERIENCE

Northwest Business Conference (September 2012 – Present) Served two years on Technology team. Promoted to Co-Chairman for Technology. Currently Co-Chairman of Speaker Services.

WestFest (2015 & 2016) This event is held in September 3-day event Director of Miss WestFest Beauty Pageant. Other Duties are setup, breakdown, and T-shirt sales for the WestFest Event.

Girl Scout leader for six years (August 1991 – August 1997).

References available upon request.



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