Teherah Mcclean

Brooklyn, NY ***** ac128y@r.postjobfree.com – 929-***-****

Objective: Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiator.

Highlights:

• Self-starter

• Schedule management

• Problem resolution

• Deadline-oriented

• Microsoft Office

• Spreadsheet development

• QuickBooks

• Google docs

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Assistant -The Plumber's Shop& Associates LLC, - Brooklyn, NY - January 2010 to November 2016

Generated and mailed out estimates and invoices to customers using QuickBooks Pro 2012;

• Compiled and distributed mailing lists for marketing the business;

• Called supply companies for price listings;

• Maintained accurate inventory within QuickBooks and performed stock taking functions;

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Performed other minor office duties as required, such as returning client calls, filing paperwork and keeping track of inventory needed.

Customer Service Representative -Target - Brooklyn, NY -February 2016 to July 2016

Operating cash registers and customer service.

Target cashiers meet and greet customers, ring up purchases, handle returns and refunds, and answer questions about products, services, and merchandise

Customer Service Representative- King TeleServices LLC, - Brooklyn, NY - September 2015 to February 2016

Handle customer inquiries and complaints, document and update customer records based on interactions, and develop and maintain a knowledge base of the evolving products and services.

Call Representative- Canadian Payment Services - New York, NY - April 2013 to October 2013

Collected customer feedback and made process changes to exceed customer satisfaction goals;

Demonstrated mastery of customer service call script within specified time frames.

Developed effective relationships with all call center departments through clear communication.

Addressed customer service inquiries in a timely and accurate fashion.

EDUCATION

Biology Medgar Evers College – Bachelors of Science in Biology (tentative graduation)

Brooklyn Academy of Science and Environmental- High School Diploma

SKILLS

Quickbooks, Google Docs, Microsoft Office Suite, Spreadsheets

CERTIFICATIONS/LICENSES

Cardiopulmonary resuscitation

Patient Care Technician

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