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Customer Service Sales

Location:
Frisco, Texas, United States
Salary:
55,000
Posted:
August 30, 2017

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Wanda Carter

ac1282@r.postjobfree.com

817 *** ****

FNMA/FHLMC

Loan Modification Underwriter

Income calculations

Credit risk auditing

Customer service

MSP

Debt/income Analysis

Escrow Analysis

Appraisal Review

Short Sale negotiations

Closing Management

Tax Research Audits

Microsoft Office

Experience

Tax Negotiator – January 2017 - Current

Cornerstone Mortgage –

Responsible for managing escalated calls for multiple lenders and reviewing, guidelines, policies and procedures for each lender, to determine the best option available to resolve the borrower’s dispute. Audit the borrowers tax profile, and Collaborate with internal departments to insure subject properties do not go to tax sale, or incur additional fees. This is done by opening new Cases to research and resolve tax escalation challenges in a quick, efficient and professional manner. Responsible for documenting MSP and all lender specific databases, to accurately maintain records of each call.

Responsible for calculating and updating tax lines, validating exemption status, for Senior, Homestead & Freeze exemptions. Communicate guidelines, as set forth by various banks during incoming call with customer. Responsible for accessing various States Taxing Authorities Websites during conversations, to assist with the resolution of delinquent, or missing tax lines. Also, investigate incorrect parcels identification numbers, tax liens, and tax sales, to assists various lenders in mitigating any further losses; fees or penalties

Due to the complexity and nature of the cases, 80% of the borrowers do not comprehend the official tax documents, or property assessments received in the mail by their tax authorities. It is my responsibility to listen carefully with empathy; and assure them, I will come up with a resolution before the phone call ends. Since there are multiple Lenders calling in, it requires, memory recall of all investors guidelines, or at least how to quickly retrieve them and open proper case documents.

I pride myself in the ability to remain alert, positive and share a Service Minded Attitude with all Customers.

Experience

Sr. Loss Mitigation Underwriter

2016 - 2017

Penny Mac Mortgage- Fort Worth, TX

Underwrite Servicing package that includes (RMA) making sure all required documentation is present and relevant to date of delinquency.

Review and analyze borrower’s financial & credit documents

Educate and update borrower’s on their loan modification request.

Capitalize, past due interest, escrow and advances related to loan modification.

Verify and calculate various income types, self-employed, w2, 1099, & rental income.

Effectively communicated required conditions to borrower to make sure guidelines were followed

Generate approval, denial or additional information required letters to borrowers, according to FHA, guidelines.

Update all systems used including the primary system (MSP), to manage, open and close new loan modifications. Each Milestone must be documented, including any and communications to the borrowers, verbal and or written.

Counseled and coached borrowers to discover what caused their financial hardship and

Reviewed customers’ action plans to resolve delinquent accounts

Examined borrower’s financial packages to determine debt to income ratio

Loan Modification Portfolio averaged >90 loans per monthly; closing >10% of pipeline each month.

Experience

Senior Credit Underwriter

2015 - 2016

Penny Mac Mortgage- Fort Worth, TX

Underwrite mortgage loan files in compliance with VA underwriting guidelines and state and federal reporting guidelines

Underwrite VA IRRRL, Conventional, FHA and Streamline according the investor guidelines

Verified all documentation associated with mortgage originations

Effectively communicated required conditions to loan processors and account executives

Assisted with expediting final approval of files

Promptly and accurately examined files within specified service level objectives to issue preapprovals, declines, counter offers and final approval

Counseled and coached borrowers to discover what caused their financial hardship and

Reviewed customers’ action plans to resolve delinquent accounts

Examined borrower’s financial packages to determine debt to income ratio

Prepared weekly report of portfolio of 90 minimum loans in pipeline

Origination Underwriter January 2012 – January 2014

Gen Pact Mortgage- Irving, TX

Communicated loan decisions to internal customers

Determined eligibility of borrowers based on credit and DU findings

Corresponded with loan consultants to ensure customers received exceptional service

Executed underwriting decisions based on conventional, full doc, harp and harp refinance guidelines

Determined underwriting decisions based on Fannie and Freddie guidelines

Responded to post-closing, insuring all audit reviews were executed on time

Origination Underwriter February 2009- January 2012

JP Morgan Chase- Irving, TX

Communicated loan decisions to customers and determined eligibility of borrowers based on credit findings

Interacted with loan consultants to ensure the customer received superior service and the best product available

Maintained a firm knowledge of automated underwriting systems

Determined underwriting decisions based on Conventional, HARP, and HARP REFI Plus guidelines

Completed thorough analysis of loan files to determine compliance with company, investor and FHA/VA guidelines

Determined underwriting decisions on Freddie and Fannie guidelines

OPTION ONE MORTGAGE

Underwriter/Short-sale/DIL

2007-2009

Responsible for underwriting loan modifications, for new borrowers

Counsel and coach borrowers to discover what caused their financial hardship and reviewed their plan to resolve their delinquency Completed workout package over the phone with customer and sent weekly spreadsheet to Manager of closings Underwrote Post Closed loans to uncover possible fraud for buyer

Responsible for managing a non-performing portfolio in default servicing

Reviewed the financial package, (hardship letter, paystubs, tax returns, credit report, and monthly financial obligations to determine their debt to income ratio If the DTI reveals an excessive negative income or no income, then a possible short-sale or deed in lieu would be offered to the borrower. Primary responsibility is to Manage Realtors, to prepare listing agreements, sales contracts, and have title companies to prepare Estimated Hud 1 Settlement Statements for my approval of projected closing date.

Prepared weekly report of portfolio of 220-275 minimum loans in pipeline.

Education

Franklin D. Roosevelt High School- Dallas, TX

High School Diploma



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