Inza J. Hartwell
*** ******* **** * *******, GA *0024 l 678-***-**** l ac1280@r.postjobfree.com
Personal Profile
Energetic and self-motivated professional with corporate compliance, paralegal, managerial and operational experience in a fast-paced, client-focused environment
Accomplished relationship-builder, skilled in problem resolution and negotiation
Successfully manages projects, time, priorities and deadlines with accuracy
Proficient with Microsoft Word, Excel, Outlook and PowerPoint as well as Adobe Acrobat, NMLS, LexisNexis and CQ Roll Call
Professional Experience
Money Management International, Inc. fka Consumer Credit Counseling Service of Greater Atlanta, Inc., Atlanta, GA March 1996 to February 2017
Corporate Compliance Coordinator/Legal Assistant Nov 2014 to Feb 2017
Prepared and maintained Corporate, DBA, Debt Management, Bankruptcy and Charitable licensing, filing and annual reporting for a national organization
Assessed compliance and operational risks to develop risk-management strategies
Prepared and managed State and Federal examinations using proprietary systems
Analyzed and addressed exam and audit reports; facilitated improvements with stakeholders
Researched industry and/or regulatory changes, trends and best practices
Served as Compliance point of contact for internal/external stakeholders, consumers and regulators
Provided administrative support to Board Members, C-level and executive staff
Created department database and electronic file management system
Procured, maintained, secured confidential and sensitive information
Conducted agency-wide compliance orientations and training
Operations Manager Jul 2001 to Nov 2014
Developed, managed and coached 15 Account Management Specialists and 10 Customer Service Representatives across three states and those working remotely
Prepared job descriptions, prepared time and attendance sheets and maintained employee files
Researched client files to provide escalation intervention and concession negotiations
Determined and implemented success metrics; conducted productivity and quality assurance audits; developed and conducted training
Generated and managed department budget and reporting
Served as the DMP Services content expert, point of contact and facilitated responses to internal/external stakeholders, clients and creditors
Developed and implemented “one call” resolution and “cradle to grave” account management workflow initiatives
Improved satisfaction survey results by 15%; reduced concessions expenses by 35%
Cultivated client and creditor relationships and achieved 96% complaint resolution
Regional Branch Manager Mar 1996 to Jul 2001
Oversaw all branch operations and community relationships for three regional offices
Managed up to 8 Certified Budget, Credit and Housing Counselors
Drafted job descriptions, prepared time and attendance sheets and maintained employee files
Provided budget, credit and housing counseling to individuals in financial distress
Assessed clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports or other financial information
Recommend strategies for clients to meet their financial goals to include administering debt management plans to desiring clients
Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, extensions or to set up repayment plans
Presented community workshops on topics concerning the wise use of credit, budgeting, home buying and credit reporting
Met with community leaders to ignite community involvement and drive business
Education
Bachelor of Arts, Organizational Management, summa cum laude
Ashford University – San Diego, CA
Associate of Arts, General Studies, summa cum laude
University of Kentucky – Elizabethtown, KY
Certification
Certificate of Appointment of Notary Public - Gwinnett County, GA