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Customer Service Computer

Location:
Fredericksburg, Virginia, 22401, United States
Salary:
20-25
Posted:
August 30, 2017

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Meron Segid

Fredericksburg VA 540-***-**** ac126z@r.postjobfree.com

Objective

Secure an IT position as an IT specialist who is responsible for systems administration or operations.

Education

ASSOCIATE DECEMBER 2017 GERMANNA COMMUNITY COLLEGE

Major: Information Systems Technology

Minor: Information Management

CERTIFICATION DECEMBER 2017 GERMANNA COMMUNITY COLLEGE

• Microcomputer Applications for Business

• Networking

CERTIFICATION JUNE 2017 MIHT. Healthcare / IT Job Training & Placement Asset

CompTIA A+

CompTIA Network+

Skills & Abilities

Possess the ability to analyze complex IT situations, evaluate alternatives, and implement solutions within standard operating procedures. Possess the capability to interpret IT guidelines and analyze information to adapt, change or modify business processes in changing environments and implement best practices. Able to exercise independent judgement and operating under minimum supervision and promote outcomes with bottom line results. Capable of maintaining information technology (IT) systems. Understanding of IT support for standard hardware, software, Help Desk.

Experience

FINANCIAL AID WORK STUDY POSTION / GERMANNA COMMUNITY COLLEGE/MAY 2017- PRESENT

Assist with administering all aspects of Student Financial aid accounts. Assist students with completing financial aid applications. Verify completeness of student application. Assist financial advisor with records management and document control. Established a filing system for privacy of student information. Complete understanding of FAFSA. Adhering to all polices on student record confidentiality.

INTERNATIONAL STUDENT EXCHANGE COORDINATOR HOMEITECH INTERNATIONAL EXCHANGE PROGRAM SEPTEMBER 2014 - PRESENT

Responsible for placing pre-selected high school exchange students and supervising them during their semester or full academic year in America. In addition, act as a liaison and establish strong working relationships with all program participants: students, host families, and schools. Provide necessary support for all program participants throughout the student’s stay. Position requires working independently.

COMPUTER ASSOCIATES ADDIS COMPUTER COMPANY JANUARY 2007 - JANUARY 2014

Monitored and controlled electronic computer and peripheral electronic data processing equipment to implement new business processes for new clients. Initiated new business processes for scientific, engineering, and other data according to operating instructions for new clients. Entered new commands at computer terminals and managed controls on computer and peripheral devices. Monitored and responded to operating and error messages and assisted other Computer Associates Managers as well as new clients. Provided technical assistance to computer system users and clients. Answered questions or resolved computer problems for clients in person, via telephone or from remote location. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.



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