Sally Jean Martin, SPHR

ac125w@r.postjobfree.com

linkedin.com/in/sallyjeanmartin

619-***-****

PROFESSIONAL OBJECTIVE

To act as a Strategic Business Partner/Generalist/Manager and provide excellent Human Resources service.

EDUCATION AND CERTIFICATIONS

Bachelor of Arts, English Literature

University of Illinois, Champaign, IL

Human Resources Certificate Program

San Francisco State University, San Francisco, CA

SPHR Certification – 2006-2018

QUALIFICATIONS

•Employee Relations

•Investigations

•Leadership Development

•Succession Planning

•Talent Review

•Employment Law

•FMLA/ADA/EEO/WC

•Recruiting & Retention

•HRIS Technologies

•Vendor Management

•Performance Management

•Mergers & Acquisitions

•Compensation & Benefits

•Project Management

•401k Administration

PROFESSIONAL EXPERIENCE

TELEPERFORMANCE USA 2014- current

Human Resources Manager

Provide HR services for a 400-employee business line, including 2 direct reports.

Employee Relations – Assist management regarding policy interpretation, solution recommendation and suggested course of action. Council, advise and/or review disciplinary actions to ensure consistency. Review and/or write formal disciplinary actions such as Performance Improvement Plans. Handle the dispute resolution process. Conduct investigations and respond to HR Director. Handle all harassment and discrimination claims. Respond to all EEOC, DOL, and Unemployment Claims.

Risk Management & Compliance – Ensure compliance with federal & state laws and regulations. Partner with Chief Compliance Officer on FDCP compliance and trainings. Develop and maintain records to conform to EEO regulations.

HR Projects & Training – Implement new programs such as Background Investigations, HRIS Conversion and Implementation, New Manager Orientation, etc. Create presentations and facilitate ongoing management training to include Counseling & Corrective Action, Wage & Hour, Appropriate Workplace Behavior, Harassment, etc.

Compensation & Payroll – Oversee and coordinate weekly efforts of business unit payroll, including unemployment claims and employment verification.

UNION BANK, NA (Mortgage Division) 2011 - 2014

Human Resources Manager, Sr. Employee Relations Consultant, Vice President (Department Level)

Provided HR services for 500-employee business line, including 3 direct reports.

Employee Relations - Managed discipline and termination process on behalf of the organization. Ensured appropriateness of all final corrective action and performance appraisal documents. Provided management training on corrective counseling and employee relations. Ensured consistency of applied actions. Conducted harassment/discrimination investigations, responded to EEOC and FEHA discrimination claims.

Reduction in Force - Managed reduction in force process for mortgage sales and operations business line. Initiated and conducted business justifications, analysis and preparation for corporate panel review.

Talent Management - Developed and implemented objective performance management program. Partnered with management on defining roles. Provided organizational strategic planning, talent reviews, succession planning, employee skills assessments, and business process improvement efforts to best streamline operations and promote growth of the division.

WELLS FARGO HOME MORTGAGE 2003 - 2011

Human Resources Manager, Employee Relations (January 2005- November 2011)

Employee Relations Consultant (February 2003 – January 2005)

Provided HR services for 3000 employee business line.

Employee Relations - Managed discipline and termination process on behalf of the organization. Interpretation of company policies. Managed EEOC and Department of Labor charges. Investigation of all harassment and discrimination issues. Managed the company dispute resolution process. Acted as liaison with Legal Department and Leaves Department.

Leadership Development - Partnered with organizational leadership in establishing succession planning to ensure continued growth of the organization. Facilitated talent reviews and created Individual Development Plans for management group of 250 to build bench strength. Created presentations and facilitated ongoing management practices training workshop series covering topics such as; Manager Fundamentals, Performance Management, and Employee Relations. Provided consultative guidance to divisional leadership through influence management and subject matter expertise to ensure national initiatives were carried through the division with flawless execution.

AMERICAN AIRPORTS CORPORATION, Santa Monica, California 2000 – 2003

Human Resources Manager

Provided HR service for 200 employee workforce

Policies & Procedures - Developed employment policies and procedures manual for human resource issues such as leaves of absence, workers’ compensation, benefit plans, stock purchase plan, and payroll processes. Provided one on one and group meetings covering a variety of human resources issues.

Employee Relations - Assisted management regarding policy interpretation, solution recommendation and suggested course of action. Council, advise and/or review disciplinary actions to ensure consistency. Review and/or write formal disciplinary actions such as Performance Improvement Plans. Handle the dispute resolution process. Conducted investigations and responded to CEO. Handled all harassment and discrimination claims. Responded to all EEOC, DOL, and Unemployment Claims.

Recruitment & Selection – Conducted all aspects of recruiting, including: managing requisition approval process, job postings, employment offers, relocation approvals, advertisement, pre-employment testing, EEO application flow. Developed corporate standardized recruitment and retention programs.

Benefits - Managed health and welfare benefits programs. Organized the benefits open enrollment on an annualized basis. Managed pension and 401(k) plans. Successfully negotiated contracts with vendors to secure services including, health and welfare benefits, workers’ compensation, and temporary/contracted labor. Ensured the most cost effective alternatives.

Compensation - Managed company compensation program. Researched industry standards, evaluated compensation standards for all levels of positions, and determined salary and grade information for over 20 positions. Partnered with managers on compensation management. Managed all aspects of multi-state payroll processing and reporting. Provided executive level management with payroll analysis on a semi-monthly and quarterly basis. Analyzed overtime usage, headcount, and total payroll liability.

ADDITIONAL RELEVANT EXPERIENCE

EarthLink (Technology)

Sr. Human Resources Generalist

Contractor Management Group/Menemsha Corporation (Construction Management)

Human Resources Manager

SOFTWARE

Microsoft Office – Word, Excel, PowerPoint, Outlook, PeopleSoft 8.8, Taleo ATS, Kronos, ADP

HR DESIGNATIONS & AFFILIATIONS

SPHR-CA (Professional in Human Resources with CA state-specific certification)

Society for Human Resource Management (SHRM)

Sally Jean Martin

4109 Park Place

San Diego, CA 92116

619-***-****

Dear Hiring Manager:

I am a career minded individual who is seeking a human resources position within a dynamic organization where I am able to utilize my background in human resources management, leadership development, organizational development, and talent management.

I feel my past experiences within human resources, skill set and business acumen would allow me to immediately add value to any organization. As an experienced human resources professional with a wide range of experiences that include managing within a start up to managing within a large established organization, I have had the good fortune of being assigned projects and responsibilities that require innovative and creative thinking as it relates to human capital, organizational development and human resources management disciplines.

I am currently working in a Human Resources Manager role. The focus of this position is to act as a business consultant with regards to employee relations, leadership development, and talent management.

This role requires me to have a high level of human resources experience and knowledge including employment and labor laws, human resources principles, corporate policies and procedures, and project management skills while having the ability to be a strategic partner to my senior leadership team within the sales and operations structure.

Prior to this, I held management and generalist positions within human resources that have allowed me to grow as a professional while ensuring I provided the best human resources leadership and support to the business.

I can be reached at 619-***-**** to discuss my background and this opportunity at your organization. Thank you for your consideration.

Sincerely

Sally Jean Martin

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