OBJECTIVE Seeking a challenging and responsible position where my skills and talents may be utilized.
EDUCATION University of Houston (attended)
Courses: Business, Accounting, Computing
Jersey Village High School
Houston, Texas
Graduated 1980
Apple Certified Support Professional 10.5
PROFESSIONAL 10/8/12-9/9/16: DPIS Engineering, LLC
EXPERIENCE Tomball, Texas
IT Support Assistant
Perform daily system checks
Troubleshoot/solve issues for staff and inspectors via online tech requests, emails, and phone calls.
Communicate/transfer next level issues to V.P. of IT
Correspond with and schedule vendor support as needed (printers, plotter, phones
Create Documentation for tasks and training materials
Modify Inspection Reports as needed (using Acrobat Pro and Visual Basic)
Edit Website as requested
Configure new Employees:
Install standard software loads on new workstations
Install hardware (RAM and hard drives) as needed
Create Active Directory accounts/passwords and add group members
Create Rackspace Email accounts/passwords and add to group aliases
Setup workstations and configure user profiles
(configure Outlook email and Unity shortcuts)
Setup remote access
Add to Unity Timekeeper system
Email login credentials
Configure and Train new Inspectors:
Add Envoy Email and Envoy sharename in Unity
Create Envoy Email account (Go Daddy)
Create/maintain email group lists and aliases
Create Dropbox account
Configure iPads
Register device with Apple
Connect to Testflight beta and install DPIS Envoy
Configure AppleID/Password (if needed)
Purchase/install/configure PDF Expert to sync with Dropbox
Purchase/install Scanner Pro
Configure Envoy email account in Mail
Provide one on one iPad Training with new Inspectors
Provide setup and training documentation
Add/remove Employee and Inspector accounts as needed
Update Phones and Voicemail using PBX Unified US (KX-TDA 200) and KX-TVA200 Maintenance
Maintain & distribute employee phone list
Setup and monitor Broadcast of monthly DPIS Inspector Meeting
Asset Management
Created and maintain Excel spreadsheet of all computer hardware & purchases
Tag all large computer assets
Purchase and keep inventory of all software purchases
1989-2011: Southern Methodist University
Dallas, Texas
Desktop Support Team Lead
I supervised a team of three desktop support consultants
I scheduled and lead weekly team meetings, created meeting outlines, discussed upcoming projects (rollouts, upgrades), assigned tasks and deadlines, reviewed completed tasks, discussed current issues/problems encountered in the field
I verified and approved bi-weekly time sheets using Time Keeper Software
I maintained equipment inventory using LanDesk, FileMaker Pro, and Excel spreadsheets
I worked with department heads and administrators to schedule and coordinate Moves, submissions of Datajack and IP Address requests, and reconnection of computer equipment
I installed software loads on Macs (OS X, including Bootcamp and Parallels to run Vista OS) and Windows (XP, Vista, Windows 7) operating systems
I installed and supported Microsoft Office Suite for Macs (Office 2008 and 2011) and Windows (2007 and 2010) including Word, Excel PowerPoint, Outlook, and Entourage)
I installed Adobe Creative Suite including Acrobat Pro, PhotoShop, InDesign, and Illustrator
I installed and supported Antivirus software including Microsoft ForeFront, McAfee, and Norton Antivirus. I downloaded and used other cleaning tools available on the Web as needed
I supported approximately 1500 Windows and 800 Mac workstations across campus encompassing various schools and departments.
I delivered and installed new computer equipment to customers including HP and DELL desktops and laptops, iMac, MacBook, Mac Pro, and Mac Mini
I backed up and transferred customers data from one computer to another as needed
I configured and connected to the campus network via LAN (static IP’s and DHCP) and/or Wireless configurations
I configured profiles and accounts on new workstations, verified correct network share space access, configured email (Outlook or Entourage), created shortcuts/aliases as needed, connected to department network printers, and connected any peripheral desktop devices (printers, scanners, etc.) as needed (downloading drivers as needed), and gave new users and overview of computer software
I joined the domain and added/removed devices in Active Directory
I received escalated tickets from the Help Desk to troubleshoot and repair computer software and operating systems (Mac and Windows 7/Vista/XP), including online research for fixes and resolutions
I periodically worked at the Help Desk to provide initial customer support, log help calls using iSupport Help Desk Software
I used remote tools (Bomgar) to resolve issues remotely when possible
I maintained computer Labs and open workstations across campus, using Deep Freeze Software on open workstations
I tested new software, betas, and OS updates on our various operating systems
I wrote instructional configuration documentation as needed
I scheduled and assisted in deploying new software
CITA Lab Manager/ Information Systems Specialist
I provided computer support for the Meadows School of the Arts, an all Mac environment
I served as administrator of the department’s AppleShare Server
I managed the Meadows CITA Lab
I hired and supervised 15-20 student workers as Lab Assistants
I scheduled student work hours to cover the Lab from 8:00am to midnight, seven days a week
I verified and approved student worker time sheets and input them into the time keeper system
Information Systems Specialist
I became the level one support person for computer problems in the Office of Development
I consulted with computer technicians in the IT Department to resolve issues
I was trained by a programmer in the IT Department to use Z-Writer programming language to write and produce daily, weekly, and monthly reports for the Office of Development as requested by Directors
I figured out how downloads for mass mailings could be imported into FileMaker databases and exported for use in Microsoft Word, eliminating the need for a full-time position needed to use an old word processing machine to manually remove commas from downloads
Secretary/Receptionist
I answered phones, directed calls, and took messages for Directors and Assistant Directors in the Office of Development
I typed letters and correspondence as assigned
I distributed mail
I learned to use DOS based programs, then Windows, and later my Manager purchased our first Mac SE
1984 - 1988: United Gas Pipeline
Houston, Texas
Position: Records Administrator
Records Clerk
I maintained the file room of gas charts, filing and sorting charts as needed
I performed a monthly pickup at Intercontinental Airport of incoming gas charts from the field
I pulled and mailed out monthly gas statements
I pulled and mailed out gas charts to various companies as requested by letter for auditing purposes
Mailroom Clerk
I sorted and distributed mail to departments and individuals throughout the building
Skills Windows Server (2003 & 2008), Microsoft Office (2007, 2010, 2008, 2011), Windows (XP, Vista, 7, 8), Mac OS X, Microsoft Outlook & Entourage, Mac OS Server, Adobe Acrobat (Pro & DC), Adobe Photoshop
Hobbies Music (keyboard & organ), Composing, Gardening and Landscaping
REFERENCES
Kyle Patrick
DPIS Engineering
Chief Information Officer
1600 E Hufsmith
Tomball, TX 77373
Abby Kinney
Southern Methodist University
Director of Support Services
Dallas, TX
Rachel Mulry
Southern Methodist University
Help Desk/Projects Manager
Dallas, TX
Randy Phillips
Southern Methodist University
Associate Dean of Dedman College
Dallas, TX
Dr. Bonnie Wheeler
Southern Methodist University
English Professor, Dedman College
Steve Flora
Southern Methodist University
Database Administrator
Dallas, TX