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Technical Support Visual Basic

Location:
Escondido, CA
Posted:
August 30, 2017

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Resume:

Janice Petrucci

Professional Profile

With over *0 years software industry experience including the development and implementation of innovative business processes and system solutions, I am seeking a challenging position utilizing strong analytical and problem-solving skills in a team environment while contributing to the overall success of the organization. Qualifications

A dedicated and enthusiastic person who excels in difficult situations while maintaining professional standards Analytical thinker with ability to resolve ongoing issues and quickly master new software applications Proactive, self starter who enjoys a fast paced and challenging work environment Effective communicator with the ability to interact with employees of all skill levels Skills

Classic ASP, VBScript, Visual Basic, VB.net, ASP.net, C#, JavaScript, HTML5, SQL MSOffice, Adobe Photoshop, PowerPoint, Flash, Dreamweaver, SQL Server, Oracle, Visual Studio, SharePoint, Kiln, SAP, Workday, Remedy, Service Now, UC4

Experience

HRIT Business Analyst Acquisitions - Contract

October 2017 to Current

Thermo Fisher Scientific - Carlsbad, CA

Lead HRIT Business Analyst responsible for transitioning all employee data relating to the FEI acquisition consisting of 4000 employees.

Data transformation and data loading of new employee information into Workday Human Capital Management system.

Troubleshooting Workday Enterprise Integration Builders on specific data loads. Auditing and tracking of data inconsistencies between SAP, Active Directory and Workday. Managed project for employee type corrections on fixed term and contingent workers. Senior Application Support Analyst

July 2015 to August 2016

ICW Group - San Diego, CA

Lead Technical Support of Shared Services for large national insurance company Second and third level support for applications relating to accounting, workers compensation insurance and auto insurance

Daily troubleshooting of various data integration systems Work load delegation of in house and off shore staff Vendor maintenance for various systems including SAP Hosted Servers Staff training on various systems

Business Analyst - Contract

January 2014 to May 2015

Thermo Fisher Scientific - Carlsbad, CA

Lead Support Representative for Human Capital Management and Learning Management Systems for international biotechnology corporation

Tier 2 Support of end users, business partners, systems analysts and developers for the human resources business processes and systems in SAP and Workday

Collaboration with business and IT leads to develop solutions not readily available to end users Troubleshoot IT issues to provide answers and solutions to time sensitive issues In depth analysis and fine tuning of human resources data in SAP Managed the implementation of enhancements to existing systems in order to increase productivity Escondido CA 92026

Home: 908-***-**** - ac123z@r.postjobfree.com

Web Developer/Technical Support

December 2012 to August 2013

PSP Incorporated - Carlsbad, CA

Support of web based assessment software for use by human resource and management training departments

Maintenance and development of software created in ASP, Photoshop andJavaScript Support of Assessment Items Shopping Cart

Technical support of in-house staff

Full Time Student

August 2012 to December 2012

Palomar College - San Marcos, CA

Courses included Flash CS6, Photoshop and HTML5 with XML/XSLT Software Engineer - Healthcare & Science (ADP-2 Security Clearance) January 2011 to May 2012

Thomson Reuters - Carlsbad, Ca

Web development and support of web based Core Measures Software used for retrieving patient data on National Hospital Quality Measures for The Joint Commission Management of the creation, implementation and testing of four new core measures added by the Joint Commission

Web design utilizing Dreamweaver, CSS, Photoshop

Web development with ASP, JavaScript, VB Script and SQL stored procedures Support and development of Reporting Tools in use by Lockheed Martin Participation in QA and extensive software testing Full Time Student

May 2010 to December 2010

Palomar College - San Marcos, CA

Courses included C#, Advanced Web Development and Photoshop Technical Support Analyst - Contract

October 2007 to August 2008

Credit Suisse - Research Triangle Park, NC

Extensive use of SQL queries for updating and correcting errors in Sybase/Oracle databases Coding corrections to existing Client-Server Software written in Visual Basic and VB.net Daily problem resolution of user requests opened in Remedy Ticketing System Support of ARC and STREAM on-line software used by Credit Suisse marketers Ad hoc report creation for all user levels

Creation of Known Error documentation

Web Developer

August 2005 to September 2007

Hapag-Lloyd Inc - Piscataway, NJ

Web Development of Client-Server Software for international shipping corporation Managed the set up and support of over 200 new users of MS Outlook and shared mailboxes Requirements gathering for the creation and support of internal ASP applications including Time Reporting, Expense Reporting, PC Support System and PC Inventory System Project managed the development of ASP web site to provide the first on-line system for authorization of purchase orders

Managed the development and support of company's first on-line system for generating rate quotes utilizing ASP and Crystal Reports

User training on various types of software in use by Hapag-Lloyd employees Visual Basic Programming to upload data from SAP into SQL Server Web Programmer

January 2001 to August 2005

FTS Industries - Somerville, NJ

Web design and development for logistics corporation utilizing ASP, VBScript, HTML, SQL, Access, JavaScript, ActiveX, SEO, Flash and Photoshop

Daily support of all on-line applications and web server Employee and client training on all on-line applications Gathered requirements for the development of software created to enhance productivity of employees and to meet client needs

Management and development of company's first ASP Web sites for documenting the transport of pharmaceutical products and literature for Schering-Plough, decreasing the amount of loss for the organization

Brought additional revenue by developing on-line bid programs to efficiently provide clients with Least Cost Carrier information as well as on-line routing guides Development of Visual Basic Programs for Crystal Report generation Creation of COBOL programs to receive and send XML files for major clients Education

BA : Economics / Computer Science

Rutgers University - New Brunswick, NJ

Economics/Computer Science

Honors Student

Raritan Valley College NJ - Raritan, NJ

Active Server Pages, Advanced Visual Basic, Oracle 8, C, JavaScript, ASP.net



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