Susan S. Moening

Richmond, VA ***** • ac1234@r.postjobfree.com • 804-***-****

Administrative Assistant/ Specialist

Results-driven and multi-faceted professional with demonstrated capacity to provide comprehensive, administrative support.

Key Qualifications

Communicative and personable with proven ability to learn and adapt quickly, follow direction, and serve all levels of personnel and customers with poise and professionalism.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

Core areas of strength include: office management, team building, documentation, database records management, inventory management, event planning. Proficient in Daxko, Ultipro, RE7, and Microsoft Office Suite.

Professional Experience

John Tyler Community College Foundation – Midlothian, VA

Administrative Specialist III, 1/2016 to 06/2017

Maintain exceptional relationships with all levels of personnel, supporting scheduling, meetings, and correspondence. Utilize Raiser’s Edge software to enter gifts, run reports, create queries, and process all acknowledgment letters. Coordinate with the Executive Director to manage the Board, which includes communications, reserving rooms for the Board meetings, and transcribing meeting minutes. Deliver administrative support to Scholarship Administrator and Annual Fund Director by preparing scholarship award letters, merging documents, and pulling lists for the annual report. Execute an array of financial activities, including the creation of yearly tax summary letters for all donors. Initiated the cleanup of the Alumni database and put processes into place to pull reports.

Selected Contributions:

Streamlined the donor acknowledgment process

YMCA of Greater Richmond – Richmond, VA

Philanthropy Coordinator and Director, Philanthropy Operations, 11/2005 to 10/2015

Held concurrent responsibility for supervising one employee through gift entry, deposits, and gift acknowledgment process. Forged and sustained strong partnerships with Executive Directors to quickly resolve arising issues and streamline efforts. Conducted United Way campaign and orchestrated staff campaign and created staff pledge process for 16 branches. Prepared all applications for CVC, CFC, LSGC, and Department of Agriculture and Consumer Services.

Selected Contributions:

Significantly enhanced the payroll deduction process, making it possible to accommodate increasing responsibilities.

Played integral role in the development of electronic filing process for RE7 records, deposits, and acknowledgment letters, which decreased office purchasing expenditures.

Solely managed the Bright Beginnings campaign for two consecutive years.

Successfully spearheaded United Way gift entry and tracked gifts on United Way Agency website.

American Red Cross – Richmond, VA

Financial Development Coordinator, 8/1999 to 11/2005

Oversaw all gift entry and acknowledgment processes for American Red Cross. Served as main point of contact for fundraising events within the community during times of disaster, ensuring smooth operations and optimal recovery. Leveraged key leadership skills in managing eight data entry temps through the gift entry process proceeding the 9/11 disaster.

Selected Contribution:

Successfully developed a car donation program that generated $22K within the first year.

Educational Background

Associate Degree, Secretarial Administration

Chowan College, Murfreesboro, NC

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