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Sales Customer Service

Richmond County, New York, United States
August 30, 2017

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* ******** ******, ****** ******, NY 10304 • 718-***-**** • HIGHLIGHTS OF QUALIFICATIONS:

Proficient in Facility Operations, Event Management, Customer/Guest Service Management, Hospitality HR & Diversity Leadership, Concert and Event Production, Weddings and Ceremonies, Professional Sports Management, Special Events Protocol, Hospitality Sales and Meeting Management

Knowledgeable in Microsoft Word, Excel and PowerPoint

Possess outstanding supervisory abilities and team oriented skills EXPERIENCE:

Manhattan Center Events, Hammerstein Ballroom & Grand Ballroom, New York, NY 04/2016 – Present Sales and Marketing Coordinator

Leads a resume meeting once a week that tells the who, what, where, when and why of all events coming up at the venue

Sold a total of $450,000.00 worth of business in the year for the year for 2016

Worked with my team to increase the sales budget from $14.7 million to $15.6 million in sales

Conducts, hires and assigns tasks to the interns for the Sales and Marketing team

Constitutes custom contracts and proposals based on each client for their event needs

Drafts social media ideas for the venue based on upcoming events for approval

Manages information from Delphi (Salesforce) for a manual calendar, upcoming events list, and reports printed weekly

Tracks all vendor presence at events and how much money they are bringing in for the venue per each event

Responsible for qualifying each client as well as making a minimum of 50 sales calls per week

Targeted event and meeting planners through Constant Contact E-mail marketing and Cvent to bring in new business Manhattan Center Events, Hammerstein Ballroom & Grand Ballroom, New York, NY 11/2014 – 04/2016 Sales and Marketing Assistant

Collaborate with the rebranding and re-launching of the new company “Manhattan Center Events”

Assist the sales and marketing director; development of contracts, templates, thank you letters, and event evaluation

Handle sales calls and provide guided tour of the venue space with clients who want to have their event here

Work closely with the client to develop a relationship and receive all necessary paperwork for the event needed (riders, insurance papers)

Book events; holiday parties, “upfronts,” galas, concerts, and meetings

Keep the sales office organized with paperwork such as event folders with all necessary information

Follow up with clients and vendors

Centerplate, TD Bank Ballpark, Bridgewater, NJ & Centerplate, Jacob Javits Convention Center, New York, NY Hospitality Assistant Internship 05/2014 – 11/2014

Provided hands-on leadership, coached and directed the Banquet Captains and employees regarding their responsibilities for operations

Assessed opportunities and created action plans to improve service and quality of catering the attendees of the event

Participated in the development, implementation and executing of events with attendance ranging from 500 to 4000 individuals

Prepared and executed daily functions for events in the facility; regards to food and beverage

Completed daily and monthly scheduling, forecasts and sales

Assured all customers received great customer service while fulfilling their food and beverage choices

Worked directly with employees ensuring picnic, party deck, and suites were up to game time standards

Completed other related tasks, duties and responsibilities that were assigned from the General Manager and Assistant General Manager to accomplish daily goals


Bachelor of Science Degree in Sports/Event/Entertainment Management, 11/2014 Johnson & Wales University, Providence, RI

G.P.A. 3.30/4.0 Dean’s List

Techniques for Effective Alcohol Management (TEAM) Certified

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