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System Administrator Customer Service

Location:
Fargo, North Dakota, United States
Salary:
80,000
Posted:
August 30, 2017

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TANNER OSTROM

**** *** **. *

Fargo ND, *****

(701) ***-****

ac121y@r.postjobfree.com

EDUCATION

May, 2010 Graduate, Valley City State University, Valley City, ND

Bachelor of Science degree

Computer Information Systems,

Enterprise Applications Certificate,

Customer Relationship Management Certificate,

Minor in Business Software Applications

GPA: 3.566

CERTIFICATS

ITIL Foundation

ITIL Service Operation

PROFESSIONAL SKILLS

Effective Communication Skills

Hard Worker

Teamwork Skills

Leadership Skills

Self Confidence

Honesty/Integrity

Strong Work Ethic

Trustworthy

Patient

Customer Service

TECHNOLOGY

Software:

VMware

Onbase

Microsoft Office Suite 2007, 2010, 2013 and 2016

Lumension

Microsoft Visio

Remedy

Tripwire Enterprise

SRM

ServiceNow

Operating Systems:

Windows XP, Vista, 7 and 10

Windows Server 2003, 2008 and 2012

Networking

Knowledge of Networking

Hardware:

Desktop Computers and Laptops

WORK EXPERIENCES

July 2015 – Present IT Event Owner, Noridian Mutual Insurance Company

Manage Event management process by working with all of IT to implement monitoring, review events and manage projects

Fixing/maintain Remedy as the primary admin

Secondary Change Manager by managing the Change Management Process by working with all of IT in approving changes and running CAB

April 2014 – July 2015 Security System Administrator, NMIC

Patch Servers and Desktops using Lumension

Admin for Device and App control to secure VMs and Desktop

Gather and report configurations of systems to CMS

Monitor and configure Tripwire

May 2013 – April 2014 System Application Administrator, NMIC

Provides technical support and applications consultation to customers in the areas of application software, hardware connectivity, configuration, programming, and related system issues

Involved with investigating, evaluating, and implementing integrated solutions within time and budget constraints

Monitoring, maintenance, scheduling, and support of multiple data center operation to ensure all systems are performing in accordance with technical requirements

July 2012 – May 2013 Service Desk Support, NMIC

Took incidents from help desk and went into the field helping all users with hardware and software issues.

Answer phones and emails for tech support

Completed Service requests

June 2011 – July 2012 IT User Support Specialist, Sanford Health, Fargo, ND

Imaged computers

Took incidents from the help desk and went into the field helping nurses/doctors with hardware and software issues

Set up and fixed printers

May 2010 – June 2011 IT Help Desk Specialist, Sanford Health, Fargo, ND

Helped Nurses, Doctors and any employee fix software and printer problems with their computer

Answer phones and emails for tech support

Scheduled and did tech support for Video Conferences

August 2007 – May 2010 Computer Support Technician, VCSU, Valley City ND

Fixed Printers around campus

Helped students with fixing viruses on their laptops

Showed students how to use applications on their laptops

REFERENCES

Jason Dahl, System Engineer – Border States, Fargo, ND, 58103, Phone: 701-***-****

Matt Hoss, Technical Account Manager, Microsoft, Fargo, ND, 58103, Phone: 701-***-****

Jen Ketcher, Solution Consultant, ServiceNow, Minneapolis MN, 55401,

Phone: 701-***-****



Contact this candidate