System Administrator Customer Service
Resume:
TANNER OSTROM
Fargo ND, *****
********@*****.***
EDUCATION
May, 2010 Graduate, Valley City State University, Valley City, ND
Bachelor of Science degree
Computer Information Systems,
Enterprise Applications Certificate,
Customer Relationship Management Certificate,
Minor in Business Software Applications
GPA: 3.566
CERTIFICATS
ITIL Foundation
ITIL Service Operation
PROFESSIONAL SKILLS
Effective Communication Skills
Hard Worker
Teamwork Skills
Leadership Skills
Self Confidence
Honesty/Integrity
Strong Work Ethic
Trustworthy
Patient
Customer Service
TECHNOLOGY
Software:
VMware
Onbase
Microsoft Office Suite 2007, 2010, 2013 and 2016
Lumension
Microsoft Visio
Remedy
Tripwire Enterprise
SRM
ServiceNow
Operating Systems:
Windows XP, Vista, 7 and 10
Windows Server 2003, 2008 and 2012
Networking
Knowledge of Networking
Hardware:
Desktop Computers and Laptops
WORK EXPERIENCES
July 2015 – Present IT Event Owner, Noridian Mutual Insurance Company
Manage Event management process by working with all of IT to implement monitoring, review events and manage projects
Fixing/maintain Remedy as the primary admin
Secondary Change Manager by managing the Change Management Process by working with all of IT in approving changes and running CAB
April 2014 – July 2015 Security System Administrator, NMIC
Patch Servers and Desktops using Lumension
Admin for Device and App control to secure VMs and Desktop
Gather and report configurations of systems to CMS
Monitor and configure Tripwire
May 2013 – April 2014 System Application Administrator, NMIC
Provides technical support and applications consultation to customers in the areas of application software, hardware connectivity, configuration, programming, and related system issues
Involved with investigating, evaluating, and implementing integrated solutions within time and budget constraints
Monitoring, maintenance, scheduling, and support of multiple data center operation to ensure all systems are performing in accordance with technical requirements
July 2012 – May 2013 Service Desk Support, NMIC
Took incidents from help desk and went into the field helping all users with hardware and software issues.
Answer phones and emails for tech support
Completed Service requests
June 2011 – July 2012 IT User Support Specialist, Sanford Health, Fargo, ND
Imaged computers
Took incidents from the help desk and went into the field helping nurses/doctors with hardware and software issues
Set up and fixed printers
May 2010 – June 2011 IT Help Desk Specialist, Sanford Health, Fargo, ND
Helped Nurses, Doctors and any employee fix software and printer problems with their computer
Answer phones and emails for tech support
Scheduled and did tech support for Video Conferences
August 2007 – May 2010 Computer Support Technician, VCSU, Valley City ND
Fixed Printers around campus
Helped students with fixing viruses on their laptops
Showed students how to use applications on their laptops
REFERENCES
Jason Dahl, System Engineer – Border States, Fargo, ND, 58103, Phone: 701-***-****
Matt Hoss, Technical Account Manager, Microsoft, Fargo, ND, 58103, Phone: 701-***-****
Jen Ketcher, Solution Consultant, ServiceNow, Minneapolis MN, 55401,
Phone: 701-***-****
Contact this candidate