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Administrative Assistant Office

United States
August 30, 2017

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OFFICE MANAGER/ADMINISTRATIVE ASSISTANT: Offering combined experience in general office management, computer operations, budget management. Customer focused service that responds rapidly and appropriately to changing circumstances. Consistently succeeds in increasing service standards, quality of service and customer retention.

Career Highlights

Proven track record in turnaround management through close attention to budget administration, organizational structure, and staff supervision and development.

Combined leadership and management skills to maximize assets in both vendor relations and corporate growth quickly resolve problems that hinder progress or create disputes.

Exceed employer expectations with “above and beyond” focus on customer satisfaction and retention, strict attention to quality service, and consistent applications of proven principles.

Professional Experience

Office Assistant Ocean Dental of Iowa March 2015-May 18, 2017

Performed all front office duties including greeting patients, answering multiple phone lines, scheduling appointments, compiling and recording of medical charts and correspondence both electronically and in writing. Provides quality customer service from patient check in to check out. Inputting of all necessary patient reports and information into electronic database. Complies with all OSHA, HIPAA, and Ocean Dental policies and procedures, rules and regulations. Effectively manages supplies, materials, and equipment in an efficient and cost effective functionality. Demonstrates a professional knowledge of dental insurances and dental procedural codes. Expert knowledge of assigned computer software and equipment.

Administrative Assistant Honeycutt Law Offices May 2010- Sept 2014

Office manager and receptionist duties that included the packing and unpacking of the law office during two office moves. Maintained contact between the 3 attorneys during moves and vacations. Scheduled new and current client appointments. Maintained contact with active cases and clients. Processed outstanding balances for collection of fees and billable hours. Coordinated with various County and Federal Court Clerks for scheduling and rescheduling of cases, filing documents electronically to include motions, pleas, and discovery notices. Processed all incoming and outgoing mail. Maintained informational and statistical databases, networked office computers and maintained phone and computer systems. Archived historical paper files and submitted requests for retrieval of archived files from offsite storage. Created court filings and motions for submission to clerks electronically with approval of senior partner. Maintained calendars for all attorneys both electronically and in paper format. Coordinated office supply order for the office and maintained office appearance.

Clerical Specialist I MJ Hall & Company of Alaska, Inc. June 2006-Oct 2010

Streamlined scanning and indexing of information for insurance policies in order to maintain customer account files. Thru attention to detail and innovative thinking systematically processed all incoming correspondence to include: mail, faxes, and deliveries, Maintained archived and active file room.

Researched potential problem items, maintenance of suspense files, prepare all renewal files for processing, and prepared new entries for computer program.

•Assisted in transition and implementation of a paperless office system.

•Audited outgoing insurance policies to assure correct forms, policy summaries, and letters went to customer in timely manner.

•Processed policies to the policy typists at home office and tracked return of policies from carriers.

•Work with Corporate Parent Accounting Office to insure payment of Alaska Invoices to include:

prepare past due notices and notices of cancellation for non-payment of premium.

oWork with Premium Finance companies concerning past due payments of Alaska Accounts.

oPrepare Alaska monthly surplus lines report and Hawaii annual state tax report o Prepare instruction manual on Jet-file for new offices coming online o Prepared notices on Insurance Professionals Association Education seminars, conferences and annual convention and golf tournament.

•Audited outgoing insurance policies to assure correct forms, policy summaries, and letters went to customer in timely manner.

Education & Training

Standard in Business and General from Vicenza American High School Vicenza Italy, (1981).

University of Arkansas, Fayetteville, AR – Studies in Political Science, (1987)

Technological Skills

Adept in the use of computers to include: database development/management, Microsoft Office, Excel, word processing, spreadsheets, graphic presentations. Eaglesoft scheduling and electronics management, many in house programs developed for different industries.


Kelly Payne

e-mail: kelly

Accounting Technician/Administrative Assistant Guardian Security

(Licensed Insurance Agent)

6412 E 10th Ave

Anchorage, AK 99504

907-***-**** (Work )

907-***-**** (Cell)

Kristine Duffy


Insurance Broker (Retired)

2021 Emery St

Las Vegas, NV 89134

702-***-**** (Cell)

Jeremy Brenin


Administrative Officer, US Department of Agriculture

1811 Oakland Ave

Des Moines, IA 50314

479-***-**** (Home)

515-***-**** (Cell)

Contact this candidate