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Project Management Sales

Fairfield, California, United States
August 30, 2017

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Bryan J. Mauroner

Cordelia, CA ***** 707-***-****

Implementation Consultant Dedicated to Client Achievement

Responsive, detail-oriented analyst planning, developing, implementing software products and integrating research design and documentation projects across banking, computer and insurance industries. Facilitate and lead teams in achieving company objectives. Maintain fast-paced, process-focused schedule, adapting to any team environment.

Technical Skills

Programming Languages:

Visual Basic 6.0, Power Builder 6.0, SQL, Oracle SQL+ (DML, DDL, DCL, PL/SQL and database normalization)


PowerPoint 2010, Excel 2010, MS-Office 2010, Auto CAD, Lotus Notes, SQL OLAP, Business Objects


MS-SQL Server, Oracle, Access

Professional Experience

METLIFE, Walnut Creek, CA 2015 – 2017

Implementation Consultant

Under limited supervision, administer core and voluntary products for new and existing customers. Collaborate with customers and brokers in driving overall satisfaction with implementation process. Obtain required information in completing installation process from sales and service partners, brokers and customers. Point person for more complex customer implementations. Regional subject matter expert (SME) on product and / or process and training liaison for new versions of either.

Facilitate calls with customers and brokers, ensuring accurate completion of all key deliverables in implementation process.

Load administration systems, which ensures accurate plan design and efficient customer structure.

Partner with Sales and Service organization, enabling high level of customer satisfaction during implementation process.

Recommend and negotiate with customer, applying MetLife Standards for plan design.

Identify and recommend process changes, which increase efficiencies.

Bryan J. Mauroner Page Two

WELLS FARGO, San Francisco, CA 2006 – 2015

Implementation Consultant 2

Led business requirements development utilizing system requirements for implementing various internal programs. Managed implementation resources and tasks. Guided internal teams / providing timely management updates. Distributed business requirement, functional system design and process flow documents. Prioritized own time, internal customer dependencies and importance of multiple concurrent tasks. Designed reporting structure for internal and external clients. Facilitated meetings. Summarized and provided recommendations based on operational data. Performed data management. Developed communication strategies. Trained and provided guidance to less experienced staff.

Identified best practices, recommending new workflows and / or procedures.

Managed Partner expectations and commitments, building / maintaining relationships with internal and external business partners and leadership.

Discussed / proposed solutions to internal Partners, helped identify risks.

Met compliance and quality standards, which assisted in accomplishing business objectives.

WASHINGTON MUTUAL, San Francisco, CA 2000 – 2006

Business Operations Analyst 2

Supported and managed outside vendor data and data integrity issues. Used Oracle and Business Objects in supporting Vendor Specific Files and Databases. Updated and maintained Technical Documentation.

Managed reports for marketing, Project Management and outside Vendors, enabling accurate analysis and adjustments.

Collaborated with Project Management, implementing projects and taking ownership, once completed, for day-to-day operations.


Business Analysis Certification, University of California, Davis, Davis, CA, Anticipated Completion September 2017

Client / Server Certificate, San Francisco State University, San Francisco, CA

General Education, Business Emphasis, Diablo Valley College, Pleasant Hill, CA

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