VIVIANA C. MENDEZ

**** ****** *****, **** * Hanover Park, IL 60133

312-***-****

ac121a@r.postjobfree.com

Objective

To obtain a Receptionist/Administrative Assistant position with a company that will make use of my administrative ability and one that offers the opportunity for professional growth.

Professional Skills

Microsoft Office

Microsoft Windows

Telephone Skills

Filing/Editing

Typing (55+ wpm)

Customer Service Skills

Accounts Receivable

Fluent in Spanish

Education

Computer Learning Center Chicago, IL

Computerized Business Systems

Employment Skills

Developed ability to work in a fast-paced atmosphere.

Maintained excellent customer relations.

Resolved customer complaints on as-needed basis.

Ability to follow instructions well and make decisions with no supervision.

Maintained all record-keeping procedures.

Employment History

2004-Present Surgical Associates of Oak Park and River Forest Oak Park, IL

Medical Receptionist

Answer, direct or take messages for in-coming telephone calls.

Schedule patient appointments.

Check in patients as they arrive for appointments and collect co pays.

Prepare charts for new patients and for the next day appointments.

Accurately enter registration information, including demographics and insurance into database.

Balance daily charges and receipts.

Distribute mail and all incoming faxes.

Process medical records copy request.

Process receivables and service patient accounts to billing agency.

Maintain medical records.

Maintains work and waiting areas in a neat and professional manner.

Perform various clerical duties as needed in assigned work areas.

Operate standard office machines including computer, calculator, photocopier, fax and credit card terminal

2001-2002 Chicago Tribune Chicago, IL

Receptionist

Answer and direct all incoming calls to appropriate person.

Meet and greet all visitors and clients.

Maintain appearance of reception area.

Sort and distribute incoming mail, faxes and packages.

Provide administrative support to sales staff, including typing, faxing and updating sales revenue reports.

Schedule travel arrangements for sales executives.

2000-2001 Shen Milsom and Wilke New York, NY

Receptionist

Answer, screen and direct all incoming calls to appropriate person.

Meet and greet all visitors.

Provide administrative support to accounting department.

1999-2000 United States Soccer Federation Chicago, IL

Referee Coordinator

Process referee registrations, data entry, sorting and verifying grade information.

Assist and support state administrators with record keeping procedures, notices and policy questions regarding registration.

Assist with the department quarterly mailings.

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