*** ***** **** ****** 978-***-**** (mobile)
Assonet, Massachusetts 02702 ac120s@r.postjobfree.com (e-Mail)
Hope Morris-Ferreira
Skills in: Money skills and account reconciliation
Knowledge of CPT and ICD-9 codes
Medical Terminology
Versed in referral, precertification and authorization process with insurance companies
Microsoft: Windows, Word, Excel, PowerPoint and Works
Medical Programs: EPIC/Hyperspace, Powerchart/Champs and Medics Elite software (ADS system)
Electronic Medical Records and HIPPA regulations
Crisis Prevention and Intervention, Positive Behavior Supports
Basic First Aid & CPR certified
Managerial Background
Employment: Community Connections, Inc (9/2010 – 5/2017)
Fall River, Massachusetts
Case Manager
Formulate program goals and modify as necessary and train direct care staff
Attend team meetings
Work as a member of the Interdisiplinary Team
Coordinate service with therapists (speech, occupational, physical, behavior, autism) as
necessary
Conduct yearly skills assessments
Request PT-1 (transportation) via MassHealth
Individual account management
Children’s Hospital Boston (8/2004-7/2010)
Boston, MA
Administrative Associate, IV
Prepare daily E & M (evaluate & manage) billing sheets for surgical inpatients
Reviews inpatient notes for billing accuracy and enter charges accordingly
Orientate rotating medical students onto the surgical service
Schedule surgical procedures, appointments and coordinate testing ordered by physician
Front desk coverage – answer phones, verifying insurance, assure paperwork is complete,
collect co-payments and reconciliation
Rosen-Hoffberg Rehabilitation and Pain Management Associates (8/2002-6/2004)
Towson, Maryland
Utilization Coordinator
Verify patient’s insurance coverage/limits (for mental health and physical therapy)
Coordinate patient’s referrals/authorizations and obtain pre-certification as required
Obtain pre-authorization for medication
Schedule patient appointments
Support Mental Health Department administratively
Assist with medical patients as needed (vital signs/processing)
Front desk coverage – answer phones, verifying insurance, assure paperwork is complete,
collect co-payments and reconciliation
Kennedy-Donovan Center (1/2002-5/2002)
New Bedford, Massachusetts
Home Support Coordinator
Manage care given to physically handicapped adults living within the community
Complete all corresponding case file paperwork
Verify proper placement (permanent and respite)
Education: Rhode Island College
Providence, Rhode Island
Bachelors of Art in Psychology and Communications
Bristol Community College
Fall River, Massachusetts
Associates of Science in Human Services (honors)