Maria Theresa Aquino

*** – *** Kearney Street, Winnipeg MB R2M 4B5

ac120b@r.postjobfree.com

204-***-****

PROFILE

• Able to interact with respect to diverse group of people with the capacity of providing prompt, efficient and courteous customer service.

• Possess good organizational skills and hands-on experience in operating office equipment.

• Able to perform various challenging tasks in a vast paced environment and maintain confidentiality of records.

• Experience in planning and prioritizing tasks and meeting deadlines with proven ability to manage a high-volume workload in a calm and constructive manner.

EXPERIENCE

Shift Supervisor/Lead Sales Supervisor June 26, 2017 - Present

Club Demonstrations Services/ Winnipeg, MB

Professional Warehouse Demonstrations

• Responsible for employees’ daily schedule for the daily event.

• Corresponding to company’s communication through email and phone call.

• Ensure employees’ payroll is done correctly in a timely manner and performs light accounting for daily reports

• Assists the manager in maintaining a positive work environment by providing fast, efficient, and friendly service ensuring quality service and experience for both customers and team members.

• Work closely with other shift supervisor in ensuring training skills are met for current and future shift demands.

• Make appropriate decisions per company’s guiding policy.

• Create positive learning environment by providing clear, specific, respectful, and encouraging coaching to improve team members’ performance.

• Develops positive relationship with team members by understanding and addressing individual motivation, needs and concerns.

Data Entry Clerk October 14, 2014 – January 30, 2015

Expert Custom Brokers/TransX Group of Companies Winnipeg, MB

• Encoded, processed, and monitored transaction status of shipments for customs clearance.

• Ensured pertinent documents are complete before processing transaction and communicate internally and externally.

• Communicated to specific offices, answered customer inquiries and emails regarding shipment documents and transaction status.

• Answered telephone calls, emails, and take messages; forwarded calls to colleagues.

• Performed filing, sorting, scanning of documents and saving files and documents in the computer.

Administrative Office Support (Volunteer) March – May 2014

WRHA Language Access Interpreter Services 425 Elgin Avenue, Winnipeg MB

• Maintained organized filing and storage system in the office for easy retrieval of records

• Sorted document files for payroll processing.

• Managed photocopying of office files and for distribution of data to other office department.

• Maintained proper disposal of office documents and confidentiality as required.

Data Entry and Processing Clerk August 2008 – January 2014

Land Transportation Office Davao City, Philippines

• Received and checked the authenticity of submitted documents for driver’s license transactions to assist customers in process and ensure efficient office workflow.

• Processed and revised records to reflect changes in personal information and validate data by direct evaluation with original source material.

• Answered general client issues and concerns and maintained high level of professionalism to establish good rapport both with co-workers and clients

• Worked with management team to stay updated and be informed of any policy changes.

• Answered and routed telephone calls; conveyed information both oral and written.

• Consolidated reports with weekly and monthly records for easy retrieval of records.

• Performed cashiering, cash and check balancing; general clerk tasks in support of the office.

IT Site Support – Land Transportation IT Project January 2002 – October 2003

Stradcom Corporation Davao City, Philippines

• Assisted and installation/technical support for the nationwide LTO-IT Project computerization of driver’s license, motor vehicle registration and permits transaction process and maintained operations of district offices in the city and provinces.

• Maintained workflow by developing new services, recommending workarounds; guided and motivated employees in the procedures, methods and guidelines by transferring the technology in the use of the office’s new automated system.

• Performed basic PC troubleshooting, upgraded applications and systems in workstations and ensured functionality of peripherals (network printers, scanners, digital media and POS system).

• Coordinated board and committee meetings, including schedules, information preparation and distribution.

• Served as corporate liaison between IT, finance and MIS department.

• Performed and maintained light accounting duties such as accounts receivable and payable.

OTHER WORK EXPERIENCE

Product Demonstrator June 2014 – June 2017

Professional Warehouse Demonstrations Winnipeg, MB

Child Care Assistant March 2016 – Present

Murrow Avenue Child Care Winnipeg, MB

EDUCATION

Bachelor of Science in Nursing

Brokenshire College April 2006

(Registered Nurse) Davao City, Philippines

Bachelor of Arts in Communication (Mass Communication) March 1997

Ateneo De Davao University Davao City Philippines

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