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Customer Service Engineer

Location:
Lynnwood, Washington, United States
Posted:
August 28, 2017

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Marcella Whitten

**** ******* ***** **, *****, WA 98503 360.***.**** ac11zm@r.postjobfree.com

Summary

Senior Software Quality Assurance Engineer with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes, fueling swift corrective actions, significant cost savings, and fault-free audits.

Education

DIPLOMA MARANACOOK HIGH SCHOOL

CERTIFICATE IN COMPUTER OPERATIONS MANAGEMENT COMPUTER LEARNING CENTER

Experience

SOFTWARE QUALITY ASSURANCE ENGINEER, SR. IGT MARCH 2007 – MAY 2017

Principal engineer in providing management-level statistics and reports, across multiple projects

Highly proficient in programs such as JIRA, HP Quality Center, Clarity, and Java Enterprise Edition, all aiding in test plan creation and execution of test cases

Continuous contributions to systems design and process improvements led to increased customer satisfaction and project achievements

Industry subject-matter expert utilized in reviewing and contributing to new contract proposals through testing of systems, prior to delivery

Expert in requirements gathering, specializing in gap analysis and documentation

ADMINISTRATIVE ASSISTANT 4 WASHINGTON’S LOTTERY NOVEMBER 2005 – MARCH 2007

Ensured Washington’s Lottery online gaming vendor was meeting all contractual obligations

Effectively drafted policy and procedural documentation for adopted changes under new contracts

TELEMARKETING SPECIALIST WASHINGTON’S LOTTERY MAY 2002 – NOVEMBER 2005

Communicated with retailers daily ensuring Scratch inventory was stocked to maintain current sales level

Performed retailer account reviews used to upsell retailers to take more product resulting in increased sales

CUSTOMER SERVICE WASHINGTON’S LOTTERY NOVEMBER 2001 – MAY 2002

OPERATIONS MANAGER GTECH CORPORATION FEBRUARY 1998 – APRIL 2000

CONTROL ROOM COORDINATOR GTECH CORPORATION JANUARY 1996 – FEBRUARY 1998

COMPUTER OPERATOR GTECH CORPORATION DECEMBER 1991 – DECEMBER 1995



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