Marcella Whitten
**** ******* ***** **, *****, WA 98503 360-***-**** ac11zm@r.postjobfree.com
Summary
Senior Software Quality Assurance Engineer with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes, fueling swift corrective actions, significant cost savings, and fault-free audits.
Education
DIPLOMA MARANACOOK HIGH SCHOOL
CERTIFICATE IN COMPUTER OPERATIONS MANAGEMENT COMPUTER LEARNING CENTER
Experience
SOFTWARE QUALITY ASSURANCE ENGINEER, SR. IGT MARCH 2007 – MAY 2017
Principal engineer in providing management-level statistics and reports, across multiple projects
Highly proficient in programs such as JIRA, HP Quality Center, Clarity, and Java Enterprise Edition, all aiding in test plan creation and execution of test cases
Continuous contributions to systems design and process improvements led to increased customer satisfaction and project achievements
Industry subject-matter expert utilized in reviewing and contributing to new contract proposals through testing of systems, prior to delivery
Expert in requirements gathering, specializing in gap analysis and documentation
ADMINISTRATIVE ASSISTANT 4 WASHINGTON’S LOTTERY NOVEMBER 2005 – MARCH 2007
Ensured Washington’s Lottery online gaming vendor was meeting all contractual obligations
Effectively drafted policy and procedural documentation for adopted changes under new contracts
TELEMARKETING SPECIALIST WASHINGTON’S LOTTERY MAY 2002 – NOVEMBER 2005
Communicated with retailers daily ensuring Scratch inventory was stocked to maintain current sales level
Performed retailer account reviews used to upsell retailers to take more product resulting in increased sales
CUSTOMER SERVICE WASHINGTON’S LOTTERY NOVEMBER 2001 – MAY 2002
OPERATIONS MANAGER GTECH CORPORATION FEBRUARY 1998 – APRIL 2000
CONTROL ROOM COORDINATOR GTECH CORPORATION JANUARY 1996 – FEBRUARY 1998
COMPUTER OPERATOR GTECH CORPORATION DECEMBER 1991 – DECEMBER 1995