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Customer Service Management

Erie, Pennsylvania, United States
August 28, 2017

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Dominique Thompson, MPA

**** **** ***. ****, ** 814-***-****


Administration Policy Program Management Community Outreach Academic Development Communications Strategic Planning Technology Education


Masters of Business Administration, Gannon University (Expected)

Masters of Public Administration, Gannon University (2016)

Notable Courses: Ethics and Public Policy Administrative Law & Ethics Strategic Planning Human Resource Management Marketing Research Nonprofit Management and Leadership Community Power Statistical Analysis Finance and Accounting

Bachelor of Art Communications Studies, Minor Spanish Language, Edinboro University (2013)

Notable Courses: Intercultural Communications Organizational Communications Communication Research Human Communication and Modern Society

Professional Experience

Erie School District, City of Erie, English/Language Arts Pennsylvania System of Assessment (PSSA) Prep/ Substitute Teacher Grades 6-12 2015 – Present

Conduct and lead classroom exercises and discussion regarding any subject across all grade levels

Assist students with classwork, special accommodations, and tools to understand lessons

Support the Principal, Vice Principal, Administration and other teachers as necessary

Implement Behavior Intervention

Administer the educational curriculum and execute plans to achieve academic goals

Utilize a blended method of traditional tools with new innovations reach all students

City of Pittsburgh, Department of Public Safety, Coordinator 2015

Promoted Learn and Earn Summer Youth Employment Program, SaferTogether and National Night Out while working with community leaders in the Mayor’s Office

Organized and implemented public safety events, town hall meetings and community outreach projects to underserved communities

Planned, Coordinated and Organized activities with summer youth program and bureau trees (Police, Fire Department, Emergency Management, Animal Care and Control and Emergency Medical Services)

Created and disseminated marketing collateral, flyers and pamphlets to promote National Night out and local public safety events

Organized and promoted voter registration campaigns

Drafted correspondences and other public communications for community awareness

Updated community contact databases of local leaders and business partners

Attended community meetings and addressed constituents’ concerns and questions regarding programs

Researched grants and policies

Created Budget for National Night Out event and ordered Materials

Intellectual Property Services, Analyst 2015 – 2016

Monitored e-commerce systems for suspicious and possible fraudulent activity and identified fraud trends, schemes, patterns and behaviors for cloud data base

Prepared and created reports for Quality Control and Management

Collected, analyzed, interpreted and maintained large data bases by using data analysis

Identified fraud patterns by using language translation and graphical representation

Managed and maintained data bases using SQL and Microsoft spreadsheet to help aid criminal investigation

Led and attended team meetings

Assisted in implementing new technology to aid fraudulent and criminal activity

Walmart, Customer Service Associate 2010-2012

Resolved customer’s issues by reviewing and researching information

Army National Guard, Automated Logistical Specialist 2007 – 2015

Trained and supervised new recruits

Developed and maintained stock records and other documents such as Inventory, Material Control, Accounting and supply reports on SAMS-E computer system and Microsoft Excel; spreadsheet

Created personnel files and licenses for military personnel on behalf of the 1 112th Infantry Unit

Coordinated transportation and delivery of personnel and vehicles

Maintained all warehouse data and managed budget

Ordered and received parts for the motor pool, generated reports

Provided administrative support to facility personnel

Volunteer Experience

Booker T Washington Center, 2017 - present

Supports after school programs consisting of children in an urban school setting

Assists with workshops

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