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Customer Service Representative

Oklahoma City, Oklahoma, United States
August 28, 2017

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Kyeisa N. Davis

*** ** **** **. ********, OK. ***17

Direct: 405-***-****


More than 5 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word.

Ability to train, motivate, and supervise customer service employees.


Cox Communications May 2015 –August 2016

Call Center Customer Retention Representative

Respond to call center retention calls for all Cox residential services and product lines.

Identify and resolve customer issues through creative sales techniques.

Exercise creative negotiation and sales technique to motivate customer to continue using Cox services.

Sell additional or upgrade services, while providing a quality customer experience.

Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule

Harris County Toll Road Authority July 2014 – November 2014 Customer Service Representative (Temp Assignment)

Interfaced with customers to handle Violation Enforcement and EZ TAG program inquiries.

Established EZ TAG accounts, payment plans and handled problems and/or customer complaints

Handled heavy phone, e-mail or walk-in customer traffic.

Processed toll violations into the system, generated receipts for customer payments, received and processed deposit payments, updated invoices, handled inquiries regarding invoices.

Upheld a commitment to leadership, public service, and quality of life.

Farmers' Insurance April 2014 - June 2014

Indexer / Customer Service Representative (Temp Assignment)

Handled customer’s first report of claims (Auto, Homeowners, and Non-Auto Liability).

Took status calls on claims.

Offered services such as rentals, repair services, and fire/water restoration.

International Bank of Commerce, Oklahoma City, OK September 2013 – August 2014

Personal Financial Advisor

Work with 2,600+ sales professionals covering 2 states (Texas and Oklahoma), responsible for more than 20-50 individual and corporate accounts.

Opened, closed, and managed all accounts (IRA, CDS, and Loans)

Upgrading existing service.

Quickly and effectively solve customer challenges.

TCIM Services INC, Oklahoma City, OK August 2010 – May 2012

Customer Service / Billing Consultant

Worked with nationally acclaimed trainer

Work entailed heavy call flows, 15 minute lunch breaks if any, cold-canvassing, answering all calls in queue, and following up on referrals before leaving.

Instrumental in igniting revenues

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