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Sales Manager

Location:
Paris, Kentucky, 40361, United States
Posted:
August 28, 2017

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PROFESSIONAL OVERVIEW

•Revenue Analysis & Maximization

•OnQ Solicitation Manager

•HP Hotel Sales & Marketing

•Account Development & Management

•Procurement- RFP & RFQ

•19yrs Hotel Industry Experience

•OnQ Property Management

•HP Hotels Cost Benefit Analysis

•Contract Negotiations

•Performance Maximization

WORK EXPERIENCE

Hunt Brothers Pizza – PWL -Lexington, KY. 09/2016-Present

Customer Experience Specialist – Customer Service in servicing the customer and consumer.

Taking calls and producing cases

Handling customer and consumer complaints

Making the “Experience”

Ideas for Advertising and Marketing

Assign leads and close cases

Homewood Suites – A Hilton Collection - Lexington, KY. 02/2016-07/2016

Senior Sales Manager - Solicit, develop and grow corporate accounts and key market segments. Work alongside Agencies, Vendors, Procurement Managers & Global Sales Team for contract negotiations and execution. Negotiate in compliance with Hilton’s brand standards and Companies’ corporate policy for competitive proposals. Concentration on extended stay groups and corporate clients.

Successful Grand Re-Opening

Executing Sales Blitz and great partnerships

Assist upper level management with business planning & growing market share

Work alongside Revenue team with financial analysis, sales & marketing strategies & budget forecasts

Monitor distribution systems, spreadsheets and databases of Corporate & Crew accounts

Facilitate rate loading into GDS & hotel’s database for business travel & complex project travel

Exercise analytical skills and business knowledge in account development and retention

Serve as the hotel’s liaison at association meetings, conferences and trade shows

Conduct site inspections, create and respond to request for proposal(RFP) for transient segment

Contribute to segments of the hotel’s annual Sales and Marketing Plan for budget implementation

Tasked with coaching new team members on guest relations and market development

Operate as Manager on Duty; facilitating operations of the hotel and all Guest Relations matters

Over Wedding and smaller meeting events

Curio – A Hilton Collection – Lexington, KY 06/2014-02/2016

Business Transient Sales Manager - Solicit, develop and grow corporate accounts and key market segments. Work alongside Agencies, Vendors, Procurement Managers & Global Sales Team for contract negotiations and execution. Negotiate in compliance with Hilton’s brand standards and Companies’ corporate policy for competitive proposals.

116% of 2014’s sales goals (total $1.5M in revenue)

Exceeded 2014 & 2015’s sales goals by over 70% (additional $579,802 in revenue)

Assist upper level management with business planning & growing market share

Work alongside Revenue team with financial analysis, sales & marketing strategies & budget forecasts

Monitor distribution systems, spreadsheets and databases of Corporate & Crew accounts

Facilitate rate loading into GDS & hotel’s database for business travel & complex project travel

Exercise analytical skills and business knowledge in account development and retention

Serve as the hotel’s liaison at association meetings, conferences and trade shows

Conduct site inspections, create and respond to request for proposal(RFP) for transient segment

Contribute to segments of the hotel’s annual Sales and Marketing Plan for budget implementation

Tasked with coaching new team members on guest relations and market development

Operate as Manager on Duty; facilitating operations of the hotel and all Guest Relations matters

Over Wedding and smaller meeting events

Host property tours for corporate meeting planners for 20,000 square feet of meeting space

Prism Hospitality Management Company - Dallas, TX 7/2012 – 6/2013

Regional Director of Sales - Tasked with the leadership role of improving the efficiency and customer satisfaction for 3 properties in the Lexington market.

Graduate Admissions Manager - Marketed University’s Graduate Programs to adult learners

Support 3 properties with all aspects of Sales and Revenue goals

Develop and implement new tracking procedures, processes and improved process flow

Improve interdepartmental, business to business; and business to consumer relations

99% customer satisfaction and corporate professionalism rating

150% achievement to sales plan through strict performance & sales management guidelines

Member of decision making team in resolving technical and customer service related issues

Make recommendations other Business Unit Managers in resolving complex projects and tasks

EAS Technologies LLC - Lexington, KY. 03/2010 – 07/2013

Enrollment and Sales Coordinator –Time Share Ownership sales

Member of the Top Ten Club based on performance matrix

Top sales associates hand-selected to host company’s sales blitzes with Referral Team

Professional in negotiating revenue maximization on stakeholders’ behalf

Training and Development of new sales team members

Schwaab – Brookfield, WI 05/2007 – 09/2011

Director of Sales (for KY, TN, WV)- Account solicitation, development and retention

Increase YOY growth by 20% through contribution to new advertising strategies

Work Independently to develop new legal market through account acquisitions

Work alongside the local Convention and Visitor’s Bureau to increase convention attendees

Oversee daily operations of association’s business relationship with hotels, CVB & other hospitality partners

Awarded 2006 Sales Professional for highest sales volume

Om Shivam Hospitality - Lexington, KY 2001 – 2007

Director of Sales - Account solicitation, development and retention for 13 Properties in KY and TN area

Account for all payment summaries conducted during shift and that no incidents occur

Support 13 properties with all aspects of Sales and Revenue goals

Train, coach and discipline team members in accordance with company guidelines

Resolves issues concerning distraught guests in a courteous and expedient manner

Complete three month Sales & Customer Relations training as University’s internship requirements

Facilitate all crew and aviation guests in a professional and hospitable manner

Oversee the operations team in hosting crew, aviation employees and distraught travelers during critical emergencies

ACS – Nextel/Sprint - Lexington, KY 12/2004 - 2005

Call Center Supervisor

Account for all payment summaries conducted during shift and that no incidents occur

Train, coach and discipline team members in accordance with company guidelines

Resolves issues concerning distraught guests in a courteous and expedient manner

Complete three month Sales & Customer Relations training as University’s internship requirements

Facilitate all crew and aviation guests in a professional and hospitable manner

Oversee the operations team in hosting crew, aviation employees and distraught travelers during critical emergencies

EDUCATION

Morehead State University - Morehead, KY

Bachelors of Art in Communication June 2001

Concentration: Journalism

SOFTWARE EXPERIENCE

Delphi – Newmarket Microsoft Office (Excel, Word, Powerpoint) OnQ - Suite Opera Wyndham

REFERENCES

Available upon request



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