Sales Manager
Resume:
PROFESSIONAL OVERVIEW
•Revenue Analysis & Maximization
•OnQ Solicitation Manager
•HP Hotel Sales & Marketing
•Account Development & Management
•Procurement- RFP & RFQ
•19yrs Hotel Industry Experience
•OnQ Property Management
•HP Hotels Cost Benefit Analysis
•Contract Negotiations
•Performance Maximization
WORK EXPERIENCE
Hunt Brothers Pizza – PWL -Lexington, KY. 09/2016-Present
Customer Experience Specialist – Customer Service in servicing the customer and consumer.
Taking calls and producing cases
Handling customer and consumer complaints
Making the “Experience”
Ideas for Advertising and Marketing
Assign leads and close cases
Homewood Suites – A Hilton Collection - Lexington, KY. 02/2016-07/2016
Senior Sales Manager - Solicit, develop and grow corporate accounts and key market segments. Work alongside Agencies, Vendors, Procurement Managers & Global Sales Team for contract negotiations and execution. Negotiate in compliance with Hilton’s brand standards and Companies’ corporate policy for competitive proposals. Concentration on extended stay groups and corporate clients.
Successful Grand Re-Opening
Executing Sales Blitz and great partnerships
Assist upper level management with business planning & growing market share
Work alongside Revenue team with financial analysis, sales & marketing strategies & budget forecasts
Monitor distribution systems, spreadsheets and databases of Corporate & Crew accounts
Facilitate rate loading into GDS & hotel’s database for business travel & complex project travel
Exercise analytical skills and business knowledge in account development and retention
Serve as the hotel’s liaison at association meetings, conferences and trade shows
Conduct site inspections, create and respond to request for proposal(RFP) for transient segment
Contribute to segments of the hotel’s annual Sales and Marketing Plan for budget implementation
Tasked with coaching new team members on guest relations and market development
Operate as Manager on Duty; facilitating operations of the hotel and all Guest Relations matters
Over Wedding and smaller meeting events
Curio – A Hilton Collection – Lexington, KY 06/2014-02/2016
Business Transient Sales Manager - Solicit, develop and grow corporate accounts and key market segments. Work alongside Agencies, Vendors, Procurement Managers & Global Sales Team for contract negotiations and execution. Negotiate in compliance with Hilton’s brand standards and Companies’ corporate policy for competitive proposals.
116% of 2014’s sales goals (total $1.5M in revenue)
Exceeded 2014 & 2015’s sales goals by over 70% (additional $579,802 in revenue)
Assist upper level management with business planning & growing market share
Work alongside Revenue team with financial analysis, sales & marketing strategies & budget forecasts
Monitor distribution systems, spreadsheets and databases of Corporate & Crew accounts
Facilitate rate loading into GDS & hotel’s database for business travel & complex project travel
Exercise analytical skills and business knowledge in account development and retention
Serve as the hotel’s liaison at association meetings, conferences and trade shows
Conduct site inspections, create and respond to request for proposal(RFP) for transient segment
Contribute to segments of the hotel’s annual Sales and Marketing Plan for budget implementation
Tasked with coaching new team members on guest relations and market development
Operate as Manager on Duty; facilitating operations of the hotel and all Guest Relations matters
Over Wedding and smaller meeting events
Host property tours for corporate meeting planners for 20,000 square feet of meeting space
Prism Hospitality Management Company - Dallas, TX 7/2012 – 6/2013
Regional Director of Sales - Tasked with the leadership role of improving the efficiency and customer satisfaction for 3 properties in the Lexington market.
Graduate Admissions Manager - Marketed University’s Graduate Programs to adult learners
Support 3 properties with all aspects of Sales and Revenue goals
Develop and implement new tracking procedures, processes and improved process flow
Improve interdepartmental, business to business; and business to consumer relations
99% customer satisfaction and corporate professionalism rating
150% achievement to sales plan through strict performance & sales management guidelines
Member of decision making team in resolving technical and customer service related issues
Make recommendations other Business Unit Managers in resolving complex projects and tasks
EAS Technologies LLC - Lexington, KY. 03/2010 – 07/2013
Enrollment and Sales Coordinator –Time Share Ownership sales
Member of the Top Ten Club based on performance matrix
Top sales associates hand-selected to host company’s sales blitzes with Referral Team
Professional in negotiating revenue maximization on stakeholders’ behalf
Training and Development of new sales team members
Schwaab – Brookfield, WI 05/2007 – 09/2011
Director of Sales (for KY, TN, WV)- Account solicitation, development and retention
Increase YOY growth by 20% through contribution to new advertising strategies
Work Independently to develop new legal market through account acquisitions
Work alongside the local Convention and Visitor’s Bureau to increase convention attendees
Oversee daily operations of association’s business relationship with hotels, CVB & other hospitality partners
Awarded 2006 Sales Professional for highest sales volume
Om Shivam Hospitality - Lexington, KY 2001 – 2007
Director of Sales - Account solicitation, development and retention for 13 Properties in KY and TN area
Account for all payment summaries conducted during shift and that no incidents occur
Support 13 properties with all aspects of Sales and Revenue goals
Train, coach and discipline team members in accordance with company guidelines
Resolves issues concerning distraught guests in a courteous and expedient manner
Complete three month Sales & Customer Relations training as University’s internship requirements
Facilitate all crew and aviation guests in a professional and hospitable manner
Oversee the operations team in hosting crew, aviation employees and distraught travelers during critical emergencies
ACS – Nextel/Sprint - Lexington, KY 12/2004 - 2005
Call Center Supervisor
Account for all payment summaries conducted during shift and that no incidents occur
Train, coach and discipline team members in accordance with company guidelines
Resolves issues concerning distraught guests in a courteous and expedient manner
Complete three month Sales & Customer Relations training as University’s internship requirements
Facilitate all crew and aviation guests in a professional and hospitable manner
Oversee the operations team in hosting crew, aviation employees and distraught travelers during critical emergencies
EDUCATION
Morehead State University - Morehead, KY
Bachelors of Art in Communication June 2001
Concentration: Journalism
SOFTWARE EXPERIENCE
Delphi – Newmarket Microsoft Office (Excel, Word, Powerpoint) OnQ - Suite Opera Wyndham
REFERENCES
Available upon request
Contact this candidate