Project and Product management of enterprise web applications

Anu Nalluri

949-***-**** • ********@*****.***

EXECUTIVE SUMMARY

Extensive experience in implementing and managing complex enterprise business applications with emphasis in Criminal Justice Integration Systems. Over 15 years of experience in Product and Project Management, and Software Design. Provided the vision and insight to create comprehensive, state of the art case management software. Strong passion for customer care and services. Skills and experience include:

Successful implementation and management of Case Management Systems in some of the biggest criminal justice agencies for state and local government throughout US

Successful project management of custom software projects over $10 million

Continuous Management of customers post implementation and provide guidance to them on the new product features and releases.

Identify future opportunities that align with the product growth and road map

Communication of all aspects of projects internally to the technical team, sales and marketing teams, and externally to the customers

Responsible for architecture and design of Case Management Software Product used by criminal justice agencies including but not limited to Adult and Juvenile Probation, Parole, Corrections, and Community Service and Supervision agencies

Responsible for several key wins for the product. Prepared RFP responses, did finalist presentations, and product demonstrations for potential customers that resulted in successful award of the projects

PROFESSIONAL EXPERIENCE

Capita Technologies (12/2003 – Feb 2017)

Vice President of Customer Success, June 2015 to Feb 2017

Architected and designed the Capita Case product, a consolidated criminal justice integrated case management system used for managing offenders

Successfully implemented the product at multiple agencies

Supervised the maintenance and support throughout the implementation and post-implementation phases of multiple projects

Responsible for overseeing and maintaining individual project milestones, ensure timeliness of the projects, identify project risks and implement necessary mitigation plans and actions

Reviewed and managed project budgets

Reviewed proposals and cost estimates

Worked with engineering teams to manage the agile process and sprints for each project

Reviewed and designed new product features and enhancements

Implemented quick start implementation process that helps reduce the onboarding times for new customers.

Identified the areas that need a more standardized approach including any feature customizations, migrations, and interfaces

Change control management

Senior Product Manager, March 2011 to May 2015

Managed RFI/RFP process, product demonstrations, finalist presentations for potential customers

Managed number of key projects including some of the biggest Probation agencies in the country

Managed a sizeable cross functional team of developers, analysts and QA teams. Worked closely with each of these teams to meet the constant demands and aggressive deadlines for the projects

Successfully implemented the product at different agencies. Managed the projects from the RFP process, implementation, and post implementation process. Completed the projects on-time and on-budget.

Managed all the key stages of the SDLC process, including analysis, design, development, implementation and maintenance.

Planned and managed data migrations from various legacy systems to the case management systems

Implemented several interfaces from external and internal agencies to the case management systems

Performed various introductory sessions, train the trainer sessions and end user training sessions for various customers

Received excellent reviews from the customers for the level of services provided

Project Manager, December 2003 – February 2011

Probation Case Management System (PCMS) - Managed custom software development for a web enabled case management system for Juvenile Probation Department of LA County. PCMS project was successfully implemented in April 2009 and is being used by over 7000 Probation Officers and users throughout the Probation Department.

oManaged the requirements gathering, analysis and design, and implementation phases of the project

oHeaded the requirements gathering meetings and JAD (Joint Action Design) sessions

oPrepared business requirements and detailed design specifications

oDirected the testing efforts for several modules of the application

oDeveloped and documented technical specifications for data conversion programs and for various interfaces with external agencies like the Courts and Sheriffs

oManaged the interface development process to and from PCMS to other agencies like DA, Sheriff, and Courts using Cloverleaf as the middleware

oDeveloped education and training materials for PCMS and trained the trainers and end users

Axium Accounting System

oAnalyzed and tested several modules for an Accounting System application

oPrepared design documents and test case documents.

oRan test cases covering the UI and database for the application.

oDeveloped and documented technical procedures for installing and executing data conversion programs.

oDeveloped education and training materials for the accounting application and assisted in training the user community.

BearingPoint (formerly KPMG Consulting Inc.) (September 1997 – November 2003) - Senior Consultant

Orange County Superior Courts – Court Case Management System (CCMS) - State-of-the-art criminal traffic case management using n-tier technology, for the Superior Court of California, County of Orange

oInvolved in the design and development of certain modules of the application

oTeam lead for the conversion/migration of data from the Orange County Courts legacy mainframe system to Oracle.

California Student Aid Commission - The GRAnts Delivery System (GRADS) is a mission critical software application that allowed student aid commissions to administer state financial aid to students attending institutions.

oServed as technical team lead and conducted weekly development team meetings.

oPrepared design documentation, established coding standards for online forms.

oProvided training to the user group.

oDemonstrated the application to Executive Staff and various Institution Users throughout the state.

Caltrans-Payroll Accounts Receivable and Reporting system (PARR)

oServed as development team lead.

oWorked on a client/server application with GUI interface using Oracle RDBMS as back-end and Developer 2000 (Forms 4.5 and Reports 2.5) as the front end.

oDeveloped specifications, coding standards and screen standards.

oProvided training to the user group

Environmental Chemical Corporation (April 1995 – September 1997) - Staff Engineer

Developed and maintained Remediation Projects Database to track all the completed and ongoing projects, scope of work, types of contaminants, remediation technologies, contract amounts, billable hours, etc. Used SQL*Loader for migrating data.

Developed a cost tracking system to track the budget vs actual costs for each remediation project. Periodic training was provided to users.

EDUCATION

Master of Science in Environmental Engineering, June 1993

California Polytechnic State University, San Luis Obispo, CA, GPA: 3.85

Bachelor of Science in Engineering, July 1990

Nagarjuna University, India, Graduated with Distinction

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