Service Active Directory

Tim J. Vreeland

Rosamond, CA

818-***-**** ***.********@*****.***

Information Technology Project Manager Network Administration

Installation/Configuration System Design Process Improvements

Dynamic, detail-oriented System Administrator recognized for the ability to collaborate with customers to master cloud computing and other software solutions to leverage their business needs. Known for developing and deploying complex infrastructures and technical solutions for industry leaders. Proficient in determining system requirements and resolving technical issues quickly. Continuously enhances the customer experience through understanding, specialized support, and acute product and service knowledge. Exceptional tenure, skilled in providing effective leadership in fast-paced, deadline-driven environments.

Selected Highlights

Engineered Interviewing Service of America’s systems currently utilized by scripting automated server archiving, building WSUS server for automated installing updates, setting up system monitoring, set companywide security protocols.

Provided day-to-day oversight of IT infrastructure, VOIP phone system, network security and outsourced vendor relationships reaching 900 end-users.

Acted point of contact for troubleshooting advanced network/systems issues, which led to consistently earning 100% issue-resolution scores by providing excellent service to internal and external customers.

Deployed 800 Windows desktops and new wiring for remote offices 6 weeks early and $7,000 under budget.

Core Competencies

Desktop Network Deployment

Help Desk & Desktop Support

Training and Mentoring

Phone Center Support

Security Solutions

Updating Systems

Patching Software

Work Flow Planning

Troubleshooting

Server/Desktop Virtualization

Project Design

Deployment

Professional Experience

Interviewing Service of America Van Nuys, CA 2006 – Present

Network Administrator

Deploy 800 Windows desktops and new wiring for remote offices. Manage active directory and group policy’s, set up login scripts to map network drives. collaborated with a team to move from in-house Exchange to Office 365. Control network security (updates, anti-virus, and data control) to improve the software. Oversee Hyper-V servers and deploy SAN storage servers for file shares and archiving. Work with remote team to set up and deploy vSphere servers to run our VoIP systems, also working with our network engineer to set up the company’s Cisco phone systems.

Engineer current protocols, including scripting automated server archiving, building WSUS server for automated installing updates, setting up system monitoring, set companywide security protocols.

Revamp network backups and upgraded server’s systems to remain on par with technology standards.

Increase team productivity and automate repetitive tasks by using scripted batch files.

Act point of contact for troubleshooting advanced network/systems issues, which led to consistently earning 100% issue-resolution scores by providing excellent service to internal and external customers.

Train employees across multiple departments on network operations, including log-in procedures, network management software, permissions, data control security, use of software and company equipment.

Set up group policies to ensure company equipment is updated in a timely manner and used only for work.

Provide day-to-day oversight of IT infrastructure, VOIP phone system, network security and outsourced vendor relationships.

Collaborate with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions.

Manage internal help desk support team and implement new web support portal to streamline the IT support process; develop internal IT assets tracking database, IT operation guidelines, disaster recovery plan.

Lead the efforts to define, analyze and implement technical and functional improvements.

Establish the scope of projects, business and technology analysis, development and testing requirements throughout system development lifecycle.

Produce business-focused architecture and solution design with technologies, including virtualization/cloud computing, web servers, web infrastructure and applications, storage, content management, networking, and security.

Achieve 70% in software cost savings by utilizing open source network security monitoring tools for network traffic load balancing and uptime availability.

Monitor and drive accountability for all IT projects and services including delivery, performance, and functionality.

Develop technical solutions by assembling a staff, vendor and service resources to evaluate, design, test, install and maintain hardware, applications, and software.

Streamline the requirements gathering processes to support the development of newly enhanced features and functions.

Additional Credentials

Technical Skills

Active Directory Exchange 365; Microsoft Windows Server; Microsoft hyper-v 2012; VMware management; Server 2012 storage; CA BrightStor ARC serve Backup; Office 2003, 2007, 2010, and 365; Windows XP, 7, 8, and 10; Server 2000, 2003, 2008, and 2012; Windows Dynamics CRM administration; F.O.G free; SAMBA Linux; Ubuntu LTSP services; Cisco VoIP

Certified

Certified Hyper-V systems

Volunteering Experience

Red Cross / SPCA / Big Brother, Big Sisters / YMCA / Shelters

Interests

Automotive restorations, camping, hunting/fishing, brewing my own beer

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