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Customer Service Manager

Miami, Florida, United States
August 28, 2017

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Arnold Munis

**** ** **** ***** ***** Lauderdale fl 33068



Publix Super Market North Lauderdale, Fl

Grocery Replenishment Specialist

**/**** - **esent

Provide friendly and helpful service to customers

Maintain a working knowledge of all store merchandise and procedures

Act as manager on duty when management is out of the store

Assist customers with special orders

Re-shelve and stock merchandise

Keep track of all incoming shipments

Train new employees

Perform daily inventory counts

View and adjust orders on the automated replenishment system

Use Plan-O-Grams to reset categories and assure price accuracy

Operate register as a cashier

Create price tags for incoming merchandise

Maintain cleanliness of store

Monitor counts within the store for various items

Responsible for record counts in Publix database

Orders items for truck deliveries

Help lead stock clerks to perform tasks efficiently and effectively

Demonstrate a calm and organized approach in all situations.

Maintains a positive, friendly, and caring attitude with customers and coworkers

Follows written and verbal instructions easily

Racetrack Gas Station North Lauderdale, Fl

Cashier/Stock/Customer Service

04/2006- 09/2008

Maintained knowledge of all store merchandise and procedures

Provided friendly and helpful service to customers

Received and restocked merchandise

Operated and balanced cash drawer at the beginning and end of the shift

Demonstrated a calm organized approach in all situations


City College Fort Lauderdale Fl

A.A. Allied Health

Graduated July 2011

City College Fort Lauderdale Fl

B.S. Business Project Management Graduated December 2015


Languages: English and Creole

References Available Upon Request

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