Administrative Assistant Customer Service

Anaida Munoz Morales

*** ****** * **, ****** Haven, Florida, 33880; 571-***-****; **********@******.***

CAREER OBJECTIVE

Seeking a position as an Administrative Assistant where I can use my organizational and time management abilities and increase my responsibilities and skills. I am a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.

SKILLS

Microsoft Office proficient in Word, Access, Excel, PowerPoint, Outlook

Bilingual: Spanish/English

Medical Certified Interpreter

Meticulous attention to detail

Dedicated team player

Customer Service

Organization

Multi-tasking

PROFESSIONAL EXPERIENCE

03/2009 – 07/2017

Care Connection for Children, Inova Hospital, Fairfax, VA

Financial Coordinator

Responsible for management of approximately 350 patient information files: new intake referrals, annual renewal eligibility process, opening/closing files as necessary; maintaining database with client information; entering electronic records into statewide client information system; answering main phone line; transferring all forms to digital files; verifying Medicaid eligibility; be aware of and refer families to a different supportive programs in the local community; assisting Case Managers helping families/problem solving; providing translation services; participating in community outreach programs, respecting confidentiality, and any other duties as requested.

08/2007 - 02/2009

Capital Area Pediatrics – Vienna, VA

Patient Representative

Patient registration, answering phone calls and transferring to appropriate individual, scheduling appointments, updating patient information, collecting copayments, assisting co-workers with additional duties.

EDUCATION AND TRAINING

2007 - Medical Administrative Assistant, Kee Business College – Chesapeake, VA

Medical Administrative Assistant

Recipient of Director’s Award.

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